# The Institute of Training and Occupational Learning > ITOL | Accredited Training | Qualifications | CPD | Training Certification ## Posts ### Do You Think Critically or are you a Critical Thinker? (Pt 2) Do You Think Critically or are you a Critical Thinker? (Pt 2) Why you should train others in Critical Thinking techniques. Critical thinking encourages us to slow down and gather relevant information before making decisions. By practicing critical thinking, learning leaders are more likely to develop training programmes that are strategically aligned to business goals. Training professionals should also encourage learners to think critically. When employees think critically, they will achieve the following benefits: Improved Communication: When employees can think critically and remain open-minded about a topic, the quality of communication improves. In addition, employees can more freely consider other arguments, which fosters more meaningful and valuable discussions. Increased Emotional Intelligence: Employees who can think critically are less driven by emotions during the decision-making process. Critical thinking also encourages respectful analysis and consideration of other opinions. Saves Time and Money: Rash decisions can be costly, resulting in inefficient use of time and money. Employees who practice critical thinking make considered decisions and identify problems early on. Increased Creativity: Critical thinking encourages employees to think outside the box and be open to new ideas and perspectives. This increase in creativity improves problem-solving and opens avenues for exploring growth and development. Encourages Self Reflection: The process of critical thinking involves being curious about other people’s perspectives and personal beliefs. This practice opens the door for self-reflection, which can be a powerful tool in decision making. Simple Habits That Increase Critical Thinking The good news is that critical thinking is a practice that can be learned. So, what should we be doing every day to increase our critical thinking ability? Ask Questions Get curious about the problem you are trying to solve. Ask yourself questions that encourage broader thinking, such as: What do I already know? Where is my information coming from? What might I be missing? What are the opposing views on the topic? Have a Clear Goal and Purpose When solving a problem or making a decision, you need to be crystal clear about what you are trying to achieve. Take time to identify and outline the steps you need to take to achieve the desired outcome. Creating a robust action plan can help you stay focused and deliver more impactful training programmes. Be an Active Listener Critical thinking involves getting curious about other people’s opinions and thought structures. When we actively listen and seek to understand before judging, it encourages open dialogue and yields more meaningful insights. Remember, you can’t make an informed decision without first analysing all of your options. Be Aware Of Your Personal Biases We all carry personal biases on topics, whether or not we are aware of them. Our life experiences and upbringing contribute to our opinions and thoughts on many issues. Awareness of your biases allows you to think more critically and reduces the chance of them influencing your decision-making process. Think Ahead When problem solving, getting caught up in the urgency and finding a solution that works now is easy. However, good critical thinking will involve some foresight. Taking time to think about how your decision (whether it’s selecting a new learning management system or determining which training activity to use) will impact different aspects of the business both now and in the future can save time and money. In addition, developing a list of benefits and consequences of a solution and seeking insight from varying stakeholders can help you make an informed decision.   KEY TAKEAWAYS Critical thinking is not a skill we’re born with; it takes time and dedication. While the practices involved in maintaining a critical thinking mindset are not difficult, they are often forgotten in our fast-paced ever changing world. However, the benefits of cultivating critical thinking in the workplace are numerous. Taking the time to practice the habits daily will change your decision-making process and put you on a path to personal and professional success.   ### Do You Think Critically or are you a Critical Thinker? (Pt 1) Do You Think Critically or are you a Critical Thinker? (Pt 1) A recent World Economic Forum study confirmed that critical thinking (a critical thinker) tops the list of skills that employers value in their workforce. It was also reported that critical thinking would become of even greater importance in the coming years. Those who master the practice of critical thinking make excellent leaders and are highly valued and respected members of the workplace. What Is Critical Thinking? Critical thinking has developed many definitions over the years. However, in its simplest explanation, it is “the ability to think logically and reasonably through detaching yourself from subjective opinions, emotions and bias. Critical thinking involves analysing all the information available and interpreting the facts to solve a problem or make an informed decision or judgement.” Training professionals regularly need to utilise critical thinking skills to adapt to change, face complex situations and be aware of the various points of view of diverse groups. The 21st century requires trainers to regularly think and re-evaluate their decisions that affect their work and life. A fairly recent example would be many training professionals having to shift their programmes to accommodate remote learners during the COVID-19 pandemic. Critical thinking also helps training professionals analyse how their programmes can evolve to best meet the needs of their learners. Individuals who excel at critical thinking work hard to learn the skills and practices involved and consciously commit to the habit of using these skills to guide their behaviour and decision making. To hone your critical thinking skills, make sure to: Clarify Your Thinking More than ever, we are bombarded with information daily. Yet, effective critical thinking requires an ability to ‘turn down the noise’ and overstimulation and focus on your purpose and context. Question Your Sources of Information To think critically about the information you’re consuming, ask yourself: Are your sources of information credible, reliable and free of bias? Identify and Analyse Possible Counterarguments Identifying counterarguments allows you to understand different structures of thinking and broadens your thoughts on a particular topic. Before making your own evaluation, it is essential to interpret and understand the varying information and opinions associated with a given decision. Analysing different arguments, and the reasons and evidence behind them, ensures that you have a deep understanding of multiple perspectives before coming to your own conclusion. Create Your Own Informed Decision or Judgment Once you have critically evaluated the information and differing perspectives, you can successfully integrate all the insights into the development of your own argument. Your argument is likely to be robust because you can articulate the reasons and evidence behind your decision and your analysis of the opposing views. ### What is CPD Accreditation? CPD - Cumulative Probability Distribution is a statistical concept used to describe the probability that a random variable will be less than or equal to a certain value. OH! I guess that’s not the CPD you’re interested in. Continuous Professional Development, the only way for professionals to keep learning and growing in their careers. Whether it’s workshops, courses or conferences it’s your intentional actions to keep you up to date, CPD is like the lifelong learning sidekick for professionals. It's the idea that your learning and development don't stop. Instead, it's a commitment to ongoing learning, improving skills, and staying ahead of your field. Think of it as a journey where you're always picking up new knowledge and honing your abilities. ITOL CPD is a bit like giving your career a tune-up regularly. It not only keeps you sharp but also shows employers that you're dedicated to being the best in your game. Plus, it can be pretty exciting discovering new ideas, meeting like-minded people, and keeping the passion for what you do alive, keeping that professional flame burning bright! ITOL CPD Accreditation is like the gold star that says, "Yep, this professional development activity is on the money and up to standard." When something is ITOL CPD accredited, it means it's been officially recognized as meeting certain standards for continuing professional development. Imagine you attend a workshop on advanced project management, and it's ITOL CPD accredited. This accreditation indicates that the content, structure, and delivery of the workshop align with the quality criteria set by ITOL. Having ITOL CPD accreditation gives professionals confidence that the learning experience is valuable, relevant, and contributes to their ongoing development. It's not just a random seminar or course; it's a recognized piece of the puzzle that makes up their professional growth. So, when you see that ITOL CPD accreditation badge, it's like a seal of approval – a signal that this learning opportunity is a solid investment in your career progression. ### The Skill Every L&D Leader Needs Effective training managers must also be effective business managers. Unfortunately, it’s easy for training managers to fall into the trap of feeling insulated within an organisation. They often feel free from the negative effects of any economic downturns because they aren’t viewed as a revenue-generating department. However, this misconception can put your training department in a dangerous position. Training does not exist in a bubble. Your training department must deliver value to your organisation in a way that is in line with the big-picture goals. Otherwise, your department runs the risk of being viewed as an expense, rather than a source of value. If that happens, it puts your department in danger of being scaled back, or even eliminated, when budget cuts come around. Demonstrate how your training department helps generate revenue. In the long term, it pays to convince management that the training department is on the revenue-generating side of the equation, rather than an expense. Improving your business acumen is one pathway to accomplish this. As training manager, you spend a lot of time working and collaborating with your organisation’s leadership. This is one of the most important relationships that you must develop. Support at this level helps bridge the gap between learning and development (L&D) and stakeholders. This strategic alignment is important to help you understand the needs of the business and how they connect to the company’s overall mission and goals. Strategic alignment also helps drive important key performance indicators (KPIs) both internally and at the customer level. A key part of the strategic alignment process is leveraging business acumen. Business acumen enhances your credibility as a training manager and as an asset to your organisation. However, before we can build business acumen, we first need to understand what it is. What Is Business Acumen? Business acumen is the ability to understand and handle all relevant business situations. This can be achieved by gaining knowledge of how things get done and why. Business acumen allows you to make more strategic training decisions based on this information. Thus, it’s a key skill for a training manager to have, because it’s a key characteristic of effective leaders more broadly. How to Build Business Acumen Here are three main areas to focus on in order to build business acumen: One of the most important traits of business acumen is understanding the financial literacy of the company. This includes profit and loss statements, budgets and forecasting. This understanding will help you to develop training that aligns with important business KPIs. The ability to confidently talk about ’Benefit Cost Ratios’ or ‘Return on Investment’ brings you in to the business conversation. It will also help with the long-term sustainability of the company. Strategic thinking also plays a role in business acumen. Having a clear understanding of the company’s vison and objectives. This goes beyond the day to day and focuses more on the bigger picture. This includes long-term planning and goals. The leadership team needs to be able to analyse all situations and make important decisions that align with the company goals and vision. The training manager’s role is to encourage and foster strategic thinking at every turn. Strategic thinking is a dynamic process and requires many adjustments and iterations to algin the company to a single, shared purpose. Are you “strategic” here’s what you need to know: A person who is strategic holds a more systematic view of the organisation and its fit with the external business ecosystem of stakeholders, suppliers, regulators and the like. A person who is strategic is less absorbed in their specialized daily work and more willing to sacrifice their personal efficiency to serve the broader interests of the organisation. Organisations increasingly recognise that increasing the quality and quantity of strategic thinkers — and giving them the resources to be successful — is in the business’ long-term interests. Training managers also play an important role in keeping up with current training and development trends. This helps foster business acumen and can help address the future skills and capabilities the company needs to be successful. This also means staying up to date with new learning technologies and market trends. Sharing your expertise with the company around the latest tech trends, and implementing new learning technologies when applicable, will help the company stay ahead of change. Fostering Relationships With Stakeholders Business acumen success hinges on the very important relationships you have with key stakeholders. These relationships are built on trust and communication and help demonstrate your value as a training manager. The expectations of the training programme from the leadership team should align with the company strategy and have an impact on training’s return on investment (ROI). Training ROI can be measured in several ways, such as through productivity, performance and customer satisfaction. High-quality training that addresses key business needs will help build that important trust component of business acumen. This also allows the training to manage to be a strategic partner to the business. Also, seeking feedback from stakeholders and being able to adapt will keep you aligned with the organisation. This feedback is critical in the development of future programmes; it helps establish what is potentially working and what isn’t. . Elevating your business acumen and fostering productive relationships with executive stakeholders is pivotal for training managers aiming to provide valuable and impactful training programmes. By staying informed and being flexible, you can position yourself as a trusted partner in driving business outcomes. Business acumen is a critical skill set for professionals at all levels within an organisation, from entry-level employees to top stakeholders, and especially for training managers. It empowers you to make well-informed decisions, contribute to the success of the business and adapt to the changing demands of the corporate world.   ### Becoming a Successful Training Manager Becoming a successful training manager starts with a foundation of good communication skills. But there’s more to it than that. To run a training department effectively, a good training manager must focus on six core competencies. Devising Strategic and Operational Training Plans. A good training manager needs to have a strategic plan in place to meet the organization’s training needs over the next few years. This “top-down” visionary document sets the direction of the training department as it directly relates to the achievement of your organization’s objectives. It answers the question, “how will the training department help the organization reach its goals and objectives?” You must also create an operational training plan. This is a “bottom-up” approach for addressing your organization’s current job performance needs based on your training needs analysis data and feedback gathered from past learners. Conducting a Training Needs Analysis. When someone in your organisation makes a training request, what’s the best way to tell whether the training is actually warranted? You can only truly answer this question if you have conducted a thorough Training Needs Analysis (TNA). A TNA is more structured than just asking the organisation and employees what training they need or want. It’s a step-by-step process that empowers you to dig deeper into real training needs. With a TNA, you can find the underlying cause of a performance problem within your organisation, and then determine the right solution for that problem. Without a training needs analysis, your training department could end up in order-taking mode, where you provide training just because somebody asked for it. This approach is more likely to cost your organisation money without delivering any actual return-on-investment. Overseeing Course Design and Development. An effective training manager needs to have a solid understanding of the design and development process to align training courses with the business goals of the organisation. The process typically involves outlining the content, drafting instructional objectives, creating examples and exercises, organising the course into units or modules, and all the other steps that go into developing a training course. Managing Course Delivery and Implementation. Launching a training programme requires the careful coordination of multiple details. Whether your training courses will be delivered in-house or through an external provider, all the various components need to work in sync. In addition to planning the course schedule, you are also responsible for coordinating other necessary resources including technology, facilities, or additional personnel. Managing the Evaluation Process. Every significant training programme should be evaluated for effectiveness. You should be able to follow a specific process that not only looks at the content of the course but what was learned? Did it change workplace behaviour? Has it improved results? And lastly was it good value for money? If stakeholder expectations aren’t being met, the evaluation process affords you the opportunity to identify where corrections are needed. This also gives you a path forward to focus on the areas that need improvement, revise the training programme as needed, and bring it up to expectations. Or possibly retire it! Staffing a Training Team. As you add trainers to your team, it’s important to be clear on what you’re looking for. Do you want somebody who facilitates training? Do you want somebody who designs training? Or do you want somebody who can do both? Have a list of competencies in mind before you start your search to ensure the staffing process goes as smoothly and efficiently as possible. Also, recognise that you may not be able to find someone with every competency you’re looking for. You may need to compromise and negotiate. Having that flexibility, coupled with a clear set of expectations, will enable you to quickly build a well-rounded training team. These six core competencies are crucial to being a successful training manager. But they are only half the story. At the same time, it’s important to take a look at the bigger picture and run your training department like a business. To dive deeper into this check out our next article about the need for business acumen. ### 7 Golden Rules for Effective Meetings Here are 7 Golden Rules for effective meetings: Start on time and end on time. - Every meeting should have established start and end times. Be sure to start your meetings at the appointed time and run no longer than the established end time. Sure, you can occasionally make exceptions to the end rule when meeting participants agree to extend the meeting themselves, but you’ll start losing participant effectiveness as they begin to worry about other commitments. Have an Agenda. - An agenda—the plan for your meeting—is essential. Don’t even think about winging a meeting without it. Even better, distribute the agenda to participants before the meeting. This way, meeting participants can be prepared for the meeting in advance, and you’ll multiply its effectiveness many times over. Be Prepared. - It takes only a little time to prepare for a meeting, and the payoff is well worth it—significantly increased meeting effectiveness. This should include an initial chairperson’s orientation speech in which you summarise the reason the group is meeting and the desired decisions or actions that will result. Maintain Focus. - Stay on topic at all times and avoid the temptation to get off track or to follow interesting (but unproductive) digressions that take you no closer to solving the issues that were the reason for meeting in the first place. Digressions and off-topic discussions might be entertaining, but they are a waste of time for everyone involved. Stick to the topic and the timelines you set for each item on the agenda. Vary from that only with the permission and agreement of the group. Have Fewer but Better Meetings. - Makes sense, doesn’t it? Schedule meetings only when they are absolutely necessary! At all costs, avoid what some people call standing meetings such as, “We’ll meet every Tuesday at 2 P.M.,” which encourages meeting for meeting’s sake, instead of with a clear sense of purpose. And when you call a meeting, make sure that it has an agenda and that you do whatever you can to keep it on track and effective. And if the reason for calling a meeting is resolved prior to the start time, cancel it. Everyone will be impressed and grateful that you did. Think Inclusion, not Exclusion. - Don’t just invite anyone and everyone to your meetings—select only those participants necessary to get the job done. Likewise, don’t exclude people who need to be present for the matters being discussed. Then make sure all who are invited know why and what is expected of them when they attend. This helps them each to prepare and to bring the appropriate information with them. Capture Action Items. - Have a follow up action plan or a system for capturing, summarising, and assigning action items to individual team members, which can often be handled by assigning roles to attendees such as scribe, timekeeper, and summariser. And be sure to follow up team member progress on assigned action items to ensure that they get done. ### Are You Attending Too Many Meetings? Are You Attending Too Many Meetings? Are they a waste of time with no real purpose and a few decisions actually come out of them? Unfortunately that is actually the case in many organisations. If run poorly, meetings can slow things down, they are too long and can make straight-forward issues complicated and, quite often, the perfect platform for talkative people. What’s the situation with meetings in your organistion? if your organisation is like many others then most of the meetings are a waste of time. Time management experts determined that 53% of all time spent in meetings is wasted which is a scary number considering that most businesspeople spend at least 25% of their working hours in meetings. Poorly run meetings can be disastrous so let’s first look at reasons why meetings go wrong. Too many meetings? - Are you attending too many meetings? A lot of time spent discussing topics that may or may not be important. It's no surprise that many people think "how am I supposed to get my job done with all these meetings ?" Do they start and end on time? - Meetings should start and end on time. Unfortunately, that is not the case with many meetings where the tendency is to wait for those who show up late. This is a complete waste of time for everyone attending the meeting. “DON’T PUNISH THE PUNCTUAL” "What are WE doing here ?" - Unfortunately most meetings do not have a clear agenda that is circulated to all attendees in advance. When the meeting has no clear agenda so many things can throw it off track like, personal agendas or wandering off topic. Good agendas help the team get from the beginning to the end with a clear focus on the meeting objective. "What am I doing here ?" - Some people simply come to the meeting unprepared or even don't know (or not sure why) they are attending this meeting. That means a lot of time will be wasted getting everyone up to speed. That's why having a complete agenda prepared in advanced and circulated to all people involved in the meeting is essential to make sure everyone knows what's the purpose of the meeting and what is, their role in the meeting and also, prompts people to come prepared. A platform for talkative people? - There's usually one in each meeting! they like to talk and finally they have an audience. It’s their time to be the star of the show, they dominate the meeting and make their point as loudly and as often possible. The problem is that these individuals often intimidate others attending the meeting and waste a lot of time. If you suffer from any of the above it is a tragedy because, if run properly, meetings can be a great way to communicate face to face with groups, to build teams and improve the quality of decisions, drawing from a variety of different experiences, not to mention simply getting to know people better. ### It’s not just Michael McIntyre! It’s not just Michael McIntyre! Perhaps I’ve been watching too much Saturday night TV, but recently I have come to the conclusion that there are a lot of things that trainers can learn from stand- up comedians. As a result, here are six pieces of advice that I think Michael McIntyre would give to trainers who want to be successful. Know your Audience!  The most successful comics tailor their material to the audience. They will add some local references and avoid jokes that may put that audience off or make them ill at ease. The same can be said of successful trainers who consider their audience before developing content and resources. Use Stories and Everyday Observations to Make Your Point!  Some of the funniest humour comes from a shared experience. Comedians will often use reference points to things the audience can easily connect with. With the context in place, they can focus more on the joke, as the audience is already part of the way with them. Similarly, if a trainer uses a common reference point as a trigger for content, they will have a greater chance of creating the connectedness required for learning to stick! Make the Rehearsed seem Spontaneous!  At the end of a long tour, the comedians that can hold the same energy and freshness as the opening night are the ones that ultimately enjoy long and successful careers. The performance needs to be tight, but the audience still need to feel that they are getting a unique experience. The same can be said for trainers, particularly when they deliver the same workshops regularly. The lesson here is to continue to keep it fresh and engaging for every group, regardless of how often it has been delivered! Handle the Hecklers Well!  Good stand-ups will have some redirection techniques in their bag of tricks, to deal with hecklers. Whilst the same routines may not work in a training room, the methodology is the same. For example, if a participant constantly interrupts the trainer or others whilst they are talking, the trainer needs to be able to redirect the behaviour into more productive directions. Additionally, difficult situations can be often be diffused with a little humour. Don't take Yourself too Seriously!  Comedians will often be the source of their own humour. This grounds them and gives them an everyday, “guy down the street” quality that enables them to build rapport with their audience From the trainer’s perspective it’s also important to build a sense of authenticity, that you are a real person, who has flaws, but has learnt from these and has important experiences to share. Don't be Afraid of Failure!. Almost all comedians experience failure in their career. What defines the successful ones, is the ability to refocus, rebuild and keep trying. Similarly, as trainers, we can have bad days. We can all experience difficult groups, behaviours or situations, but like stand-up comedians the true test of our metal is in the getting up, the trying again and searching for the learning in each experience. BREAK A LEG! ### THE 5 FUNDAMENTALS OF CONSULTANCY There are five basic concepts that can serve as a foundation for the successful advisory process:   Focus on the relationship: Identifying who the client is and understanding the motivations, culture, history, fears, and goals of both the human being and the organization he or she represents, are some of the most difficult tasks in consulting. Your success in these tasks has much more bearing on the success or failure of your engagements than the technical discipline involved. Clearly define your role: Setting the expectation with the client regarding exactly what you are there to accomplish, what tasks you are making a commitment to perform, what tasks you expect the client to perform, and where the boundaries of the relationship lie, is a key success factor for consultants. Visualize success: It is the consultant's central role to help the client draw a mental picture of the desired result of the engagement. Failure to do so results in the dreaded scope creep, in which the engagement never concludes because the expectations keep changing. Visualizing a successful result creates a common goal that all participants can agree upon and strive for together. Like the championship ring for a sports team, it is an unambiguous and motivational endpoint that clarifies the effort and helps clear away extraneous issues and barriers. You advise; they decide: One of the most difficult tasks for consultants is to cast aside emotional attachment to their own advice. Many trainers fall in love with a particular solution, and then lose interest in, or respect for, the client if they decide to take another approach. We must always remember that the client understands the complexities of their own environment, and that they live with the result of their decision, while we move on to the next assignment. Be oriented toward results: Consulting is more than advising—it is assisting clients to reach a goal. While some advisory relationships are strictly informational, most clients want us to not only recommend solutions, but also to help implement them. Politics is often described as "the art of the possible," a good definition for results-oriented consulting as well. By considering implementation issues throughout the engagement, such as corporate culture, readiness to change, , and corporate communications channels as well as training requirements, we keep our eye on the realm of possibility and avoid getting side-tracked into the theoretical.   ### Why Outcomes Are So Important to Training Sessions Outcomes are used to determine the purpose of a training session. Whether you are running a session on gardening or medicine, there are aspects of that lesson that need to be retained, and things that should come about as a result of those aspects being retained. Outcomes range in difficulty and importance as well. Some outcomes are minor, while others are critical. Let’s dig deeper into outcomes and why they are so crucial to your training sessions. What are Training Outcomes? Outcomes provide the basis for all training sessions you will teach. Outcomes are the reason for the training in the first place. If an organization wants to improve their time management skills, you can deliver a training program that will enable employees to have the skills they need to show up for work on time, make better use of their meetings, and ensure they get enough downtime when they aren’t working. Outcomes that would contribute to this training might consist of: Being able to use a planner Being able to articulate why setting timers is so important Being ready to chair a meeting for time management When outcomes are introduced as part of training, they drive all the training that will happen. The whole point of participating in training is to learn something. Outcomes help trainers know what to teach, but they don’t necessarily need to dictate how a training session is taught. For example, if you want to train employees on how to use a planner, you might introduce several types of planners for time management. These might include electronic and paper planners. Four Reasons Why Outcomes are Important to Training Outcomes are important to training for many reasons. One reason, which we have already discussed, is that it drives all of the training you will do as a trainer. Another reason is that outcomes give participants a goal they need to achieve. Any time you start a new training session, you should always go over what the outcomes are for that session. When participants know what is coming, they can prepare themselves to receive that information. A third reason that outcomes are important is that it provides a form of measurement for the success of your training sessions. This is vital to the success of your training business if you are trying to find new corporate clients. Being able to show that outcomes are met, and that information is being applied in real life situations is valuable not only to you as someone who wants to grow a training business, but it is valuable to your corporate clients who want to know that the training they invested in is paying off for their employees. Confirming Outcomes are Met When you use our professional training materials, you’ll receive all of the outcomes that can be achieved with our materials. As you become a more experienced trainer, you can adjust outcomes to fit your client’s needs. Use the outcomes as a checklist of sorts to help you organize your training sessions and make sure all of the important aspects of the training have been covered. You can show that outcomes have been met through a variety of assessment tools including question and answer periods, tests, verbal discussions, written materials, peer reviews, and more.   ### 20 benefits from training your team, in house, with ITOL   Tailored Content: In-house training allows you to customize the training content to specifically meet the needs and goals of your organization, ensuring that the material is relevant and applicable. Cost-Effective: In the long run, training your team in house is more cost-effective than sending employees to external courses, workshops or seminars, which can incur expensive travel and accommodation costs. Consistent Quality: In-house training ensures all of your team gets a consistent level of quality in training materials and methods of delivery. Also, training standards can be closely monitored and maintained. Cultural Alignment: In house team training helps foster a sense of unity and alignment with the company's values, culture, and goals. Time-Efficient: In-house training can be scheduled to fit into specific work schedules, reducing downtime and maintaining productivity levels. Confidentiality: In house training can focus on company-specific processes, technologies, and strategies without the risk of sensitive information being shared with external parties. Team Building: Training together fosters team growth and collaboration, helping to improve communication and relationships within the team. Skill Enhancement: In-house training allows your team to acquire new skills directly relevant to their roles, increasing their job satisfaction and performance. Immediate Application: The team can immediately apply what they learn to their tasks and projects, resulting in faster skill development and improved efficiency. Employee Development: Investing in employees' professional growth through training can improve job satisfaction, increase loyalty to the company, and reduce staff turnover. Adaptability: In-house training is a great way to quickly respond to changes in the industry, technology, or processes. The team learns skills and knowledge very quickly and succinctly. Retention: Investing in training and development opportunities for your team, in house, demonstrates your commitment to their growth, which can lead to higher retention rates. Leadership Development: In-house training can identify potential leaders and provide them with the necessary skills and knowledge to take on leadership roles within the company. Control Over Learning Pace: In house training allows you to adjust the pace of learning to match the participants' needs, ensuring that no one gets left behind or overwhelmed. Feedback and Improvement: ITOL in-house trainers can gather immediate feedback from participants, allowing them to adjust and improve the training content for future sessions. Customized Examples: In-house training can use real-life examples and scenarios specific to the organization, making the training more relatable and engaging for participants. Long-Term Strategic Impact: In-house training can be aligned with the organization's long-term strategic goals, helping to build a workforce with the skills needed to drive future success. Knowledge Retention: In house training can promote knowledge retention within the organization, as your team are trained in-house they are less likely to take their newly acquired skills elsewhere. Control and Flexibility: The organization has greater control over the training process, from content to scheduling, allowing for flexibility in adapting the training to changing needs. Boosted Morale: Offering opportunities for skill development and advancement through ITOL in-house team training can boost employee morale and motivation. Ultimately, in-house team training with ITOL is an investment that leads to improved performance, increased efficiency, and a more skilled and engaged development team.   https://www.itol.org/in-house/ ### Step into the Spotlight! Facilitating virtual training can feel quite different than the face-to-face interaction you’ve become familiar with as a traditional training room trainer. You might feel less confident with your virtual delivery skills. Maybe you’re going through the motions of facilitating virtual training, or perhaps you’ve avoided it so far. If you’re hiding from the virtual training room spotlight or haven’t made the transition to virtual facilitation, use these tips to present the best virtual version of yourself and confidently step into the spotlight! 1st  Get Prepared! You’ll need to learn everything about the virtual platform you’ll be using. (Zoom; Teams etc.). Ideally, you’ll want a wired headset, wired internet, and a computer setup where you can work comfortably. If you’ll be on a webcam, ensure you have proper lighting and a background that won’t distract from your message. The angle of your camera and your distance from the camera are critical too. To present the best virtual version of yourself, angle and position your camera so your head and shoulders are visible in the screen. 2nd  Learn how to use your virtual training room platform! Give yourself lots of practice. Play with the tools you’ll ask your learners to use. There are online tutorials for all platforms. I like to log in with a second computer as well. The second login replicates what the learners will see and experience and can also be used as a backup if my first login fails. Once you’ve learned the platform, rehearsals are the best way to prepare for any upcoming virtual training event. 3rd Connection is Key No 1, It’s always a good idea to connect with your learners as soon as possible. Prepare a Warm-up Activity that allows everyone to actively participate from the moment they get admitted into the virtual room. This can range from a simple poll, a question about experience, or even something fun that allows the learners to share about themselves and practice using the tools. 4th Collaboration is Key No 2 in the virtual training room, and it is possible! We just need to be a bit more creative about it. The use of ‘simultaneous tools’, where everyone can respond at the same time, is very effective. Use polls, whiteboards with annotation tools, and chat so everyone can respond to questions, brainstorm, and share their experiences. Verbal responses are good but use them sparingly because only one person can share at a time. Use the verbal response when you need more details or ask a follow-up question. If you’re using a discussion technique or a practice exercise that involves verbal collaboration, break your learners up into small groups of three to five learners and use the breakout room features in your platform. 5th Communication is Key No 3 to your success as a virtual training facilitator. Use inflection and clear and concise language. And prepare what you will say ahead of time to avoid verbal graffiti (speech fillers). It’s also important to take a moment to pause when needed to collect your thoughts. Your silence is an effective way to let your learners process information and reflect, so don’t be afraid of silence instead manage it and it becomes your friend. It also allows learners a moment of quietness before they respond. Virtual Training, that is well facilitated, can be just as engaging, if not more so, for our virtual participants. Get prepared, Connect, Collaborate, and Communicate with your learners, and you’ll exude confidence in the virtual training room. If you want to step into the spotlight as a Virtual Training Superstar then CHECK THIS OUT Institute of Training & Occupational Learning — CERTIFIED VIRTUAL FACILITATOR (corsizio.com) ### 5 Crucial HR Skills for All L&D Managers You already know that effectively managing your training team is critical if you are to have a positive impact on the organisation. Strategic growth begins with developing a team that is strong, co-operative and productive, because business growth is primarily about people growth: “You won’t build a top-tier training function without paying attention to the training professionals you’re creating it with”. If your people fail, you will too, if they succeed, the entire L&D department will climb up the business ladder, supported by their hands. Think over the following question: Who is responsible for managing the HR function at your organization? If your unequivocal answer is “the HR department, only” I have some bad news for you. It seems that you don’t follow one of the not-so-recent management trends: strategic HR management. Strategic HR management is a term designed to highlight the importance of soft skills in business development. The somewhat derogatory term “soft skills” hints that these skills are less necessary than “hard” ones: as if a college degree or technical knowledge is much more helpful in business management than empathy, planning, time management or plenty of other uncertified abilities that are essential to training, and business success. The term “soft skills” is a bit of a misnomer, they could easily be referred to as “core cultural skills.” Soft skills are universally recognized as essential for building a productive working atmosphere and driving business growth. As long as you are leading your training function and helping your organisation grow, developing strategic HR management skills will position your for success. Consider these five HR skills that all training leaders should develop. Be People-Centric Learning leaders dedicated to helping both their people and training function succeed will always balance collective and individual goals. Suppose you are paying attention to the business results only, without considering personal gains and pains your team may experience in pursuit of those results. In this case, your team will likely build resentment that remains unnoticed until a series of issues arise due to stress or burnout. How can you create an efficient training team that achieves results while ensuring they are supported? First of all, listen. Active listening and empathy are two crucial elements of efficient communication. Without empathy, you will face insurmountable difficulties in supporting team spirit, engagement and a sense of belonging. Additionally, without empathy and active listening, you can’t be sure that your training team members won’t fall behind (or resign) in the most inopportune moment. Learn to Manage Organizational Change There’s no escaping the fact that every organisation faces structural change either voluntary (aimed at supporting growth) or forced (caused by improper management or business failures). Effective learning leaders must be at the forefront of organisational change, understanding their impact on people’s lives. Try to explain structural changes to your team members beforehand to mitigate the undesired outcomes and advocate for your team members. As a leader, you should primarily demonstrate support for your training team and offer care in the hour of need. Build a Winning Team right from the ‘Get-Go’ Ineffective leaders never spare time to get to know their team as a working body and as a set of distinct individuals. Firm foundations are laid from the start the selection process and are continuously built by asking your training team members about themselves, maintain the effective feedback process and create interpersonal bonds. Lastly, work to understand more about their career goals so that you can support them along the way. Explain, and Don’t be a Know-All If I asked you, “What is the job of a football player?” would you say that it’s to attend practices, pass the ball to their teammates and attempt to score goals? Of course not, says Julie Zhuo, Facebook’s vice president of product design, in her book “Making of a Manager.” You’d tell me why those activities matter in the first place. You’d say, The job of a football player is to win games. Be upfront with people about the kind of relationship you’d like to build and the type of learning leader you want to be. This will help your training team conquer new professional heights and win more games. Never fall into the trap of making yourself a “know-it-all” just because you are the Team Leader. This approach negates all the possible interpersonal empathy and strips your relationships of their emotional component. No one wants to establish emotional bonds with such a leader. Don’t Neglect Weekly 1:1 Meetings “90 minutes of your time can enhance the quality of your team’s work for two weeks or some 80+ hours,” writes Andy Grove, the author of “High Output Management”, about one-on-ones. A good working strategy is to implement one-one-one meetings weekly with your team members. It’s also important to schedule weekly free slots on your calendar for spontaneous consultations with your team members. Such flexibility will surely pay off. Treat them as impromptu sessions but never come unprepared. The core 1:1 discussion scheme includes plans, both ideal and tangible results, and possible obstacles on the way Marc Hedlund, senior director of engineering at MailChimp, says, “Regular 1:1s are like oil changes in your car; if you skip them, your going to get stranded on the side of the road at the worst possible time.” The takeaway is clear: If you want to avoid unpleasant surprises, arrange timely check-ins with your team members. Conclusion: All in all, the path of every leader is marked by a set of challenges. Some of them are desirable, some are not. By developing a strategic HR skill set, you can better navigate them and set your training team, and entire organisation, up for success. ### How to Differentiate Yourself From the Rest How to Differentiate Yourself From the Rest: It’s not enough just to meet customer expectations anymore   Do you know what it's like when you nurture and cultivate a quality business relationship with a client? Do you know what it's like when you have a client relationship where they would never consider using another person/company for your types of products and services? You know what I mean, the kind of clients who buy what you tell them to and they provide you with even more business and continuous referrals. Do you know what I'm talking about? Isn’t it a great feeling? Think of the times when you received, as a client, exceptional customer service. How often do you pay for products/services in which you did not like the service or get what you believe is average service? If you did receive average or exceptional service, how did that make you feel? I know exceptional customer service makes me want to do business with that person or company again and to refer their products/services to everyone I know. As we all know, satisfied clients tell an average of 3 to 5 people. Unsatisfied clients don't return, and they tell approximately 10 people and then those people tell other people. A successful business attributes approximately 85% of their clients to word of mouth. Make your customer service work for you and not against you. Why do clients choose NOT to return to a place of business? In the Secrets of Service book by Susan Clarke, it states that 68% quit doing business with you because they encounter an attitude of indifference. You see, it doesn’t take much to keep the clients we want. All we have to do is just exceed their expectations by a little and we will be far ahead of the competition. Here are six tips that will help you exceed your client’s expectations. Build Trust Every other ‘salesperson’ is trying to build rapport by using common ground techniques and we all know what those are. You know when someone is trying to make small talk to find out what your interests are so you can develop some kind of rapport before they try and sell you something. Bill Bachrach, author of Values-Based Selling; The Art of Building High-Trust Client Relationships, has a great quote, "People do things for people they trust, they won’t do for anyone else." You can show genuine interest in your clients and find things in common, but it is not the first thing you do. You want to build trust, which is the foundation for long-term loyal relationships. People can like you and not want to do business with you. People do business with people they trust. Be Enthusiastic Are you happy to be alive today? If not, what has to happen for you to be passionate and enthusiastic about what you do every day? When you love what you do (passionate about it), people notice. We attract people when we feel this way because people like to be around people who are positive. We repel people when we act otherwise. Clients don’t want to be around us when we don’t have that desire and enthusiasm. Your enthusiasm and excitement rubs off on clients and that creates referral business for you. Enthusiastic people are often very productive and overflowing with energy and ideas. Learn to take pleasure in the little things and train yourself to keep that enthusiasm flowing. Be the person your clients look forward to hearing from. Put a smile on your face and get excited. Your smile will come through in your tone of voice and attitude. If you feel burned out or haven’t had a vacation in a while, take some time off. It is proven that free time (vacation time) rejuvenates you and you are much more productive when you return to work after taking a relaxing and enjoyable vacation. Observe the Golden Rule/Platinum Rule. The Golden Rule basically says, treat your clients the way you would expect to be treated. The Platinum rule says to treat your clients the way they expect and want to be treated, not how you expect to be treated (because it might be different). If you want to learn more about the Platinum Rule, there is an entire book by this name by Tony Alessandra. Help your clients get what they want and need based on what is really important to them (not to what is important to you because it might be different). Return phone calls promptly and keep promises you make. It is better to over deliver than under deliver. As you work with your clients in this way, ask yourself, "am I referable" from my clients perspective? Be a team player Be a team player in as many groups as you can. I’m not talking about every group on the planet. I’m talking about getting involved in the groups that makes the most sense. You have an interest in what they do or stand for and your target clients also have the same interest/involvement. What kinds of things are your target clients involved in and that you enjoy? Participate in those groups. It can be volunteer work for charities or non-profit associations or even golfing. As Ronald Reagan said, "You’ll get what you want out of life by helping other people get what they want." You want your clients to view you as their coach/resource to help them make smart choices and be even more successful. Ask Good Questions and Listen Knowledge is key to personal and professional growth, and both are vital to sales success. You won’t learn anything by talking, but you can find out a lot by listening. Don't assume you know what your clients want or need, ask them. Survey, verbally and/or written, your clients about what they want, don't want, need, desire, expect and then give it to them. Ask them what is important to them, gain insight into their values. Help them to achieve what is important and you will be successful. Ron Karr & Don Blohowiak give specific examples of why we don’t ask questions, and the power and benefits of asking ‘good’ questions along with the types of questions to ask in their book, Idiot’s Guide to Customer Service. Show Your Gratitude. Remember to say "please" and "thank you." It sometimes seems like a small gesture but it is very important in our fast-paced world. Thank them for their business, both personally and with hand-written notes. Even if they did not buy from you right now, thank them for their interest and for spending time with you. They just might remember that simple gesture when they are ready to buy, or they might refer you to someone who needs what you do now. Dan Sullivan, The Strategic Coach for top producers, says that saying ‘please’ and ‘thank you’ are two important things to do toward getting more referrals from existing clients. I like to send small items of appreciation to people, like items I think they will enjoy based on what I know about them. I give things like books, clocks, motivational audio tapes, quote cards, carrot pens (yes, they actually write), fashion jewelry, etc. When you say thank you, it doesn’t have to be expensive. It can be something to make them laugh or something to help them get more knowledge in an area that will help their business reach the next level. I even send them articles I see that I think would be of value to them. They can be things related to their spiritual health, financial health, physical health, relationship health or even mental health. Exceed client’s expectations at all times. Go the extra mile and it will pay off for you time and time again. Your clients will feel good about spending their money with you over and over again. Consumers are no longer settling for poor or average service. They have choices and exercise their options to spend their money with whoever provides them what they want and gives them exceptional customer service too. T. Scott Gross wrote Positively Outrageous Service and has included in his book many new and easy ways to win customers for life that may also help you. Keep the competition back over your shoulder. They don't have to be in the distance, just as long as they are behind you. Do you know where your competition stands today? Exceeding your clients’ expectations only takes a little bit of effort, but it can do a lot for your sales. ### 10 Steps to Create a Positive Learning Environment Creating a healthy learning climate in your training room is not something that can be done by following a simple list of do’s and don’ts. There’s no short answer to this it is rather the outcome of several measures, techniques and approaches a trainer can follow throughout the training programme. The following are the key steps you should adopt to enhance learning and create a positive environment in your training room. 1-Link the training to their work Highlight the value and relevance of the training by clarifying the purpose and outcome. Show them how the learning from the different activities and key points fits into the larger picture of their work and life. Encourage participants to set their own learning objectives by putting the learning in context. 2-Awaken their sense of responsibility Engage participants in motivating discussions that deepens their commitment to the training program. Highlight their responsibilities and obligations towards themselves, the organizations they represent the training group and training team. 3-Make it personal, honest and sincere Building your credibility with your class participants from the very beginning of the training program will take you a long way. Make sure to establish yourself as a professional, build trust and goodwill. Participants will assess your credibility from the first minute by your professional competence and how you approach the topic of the training program as well as the sincerity of your purpose, honesty and openness. 4-Flex your training style Your own training style is a key factor in promoting a healthy, learning environment. As the training program progresses, its requirements and those of the group change. You should be willing to examine the relevance and appropriateness of your style in accordance with the demands of the training program and bring in the desired changes. 5-Use a variety of training methods A key ingredient that promotes learning is the proper use of a variety of learning methods that stimulates active participation and reduce learning fatigue. Take into consideration the different learning styles of the participants. while you may focus on group learning, you must also offer opportunities for learning through individual activities and exercises. 6- Create a risk-free environment Assure them that you are willing to help them learn; and committing mistakes or slip-ups will not invite censure or ridicule from you or the participants. Recognize initiative and enterprise but remind them that lack of efforts will not be in the spirit of the training program. 7- Infect them with your excitement You have to lead by example upfront. Demonstrate that you are enjoying your work, relaxed, fully committed to the success of the training program and willing to take risks. If you are excited about the training, it’s contagious – they will catch it too. 8-Keep it timely Besides the use of basic tools, you can also enhance the learning process by attending to the nuts and bolts of the training program. Make sure that no time is wasted. Start and finish the session on time. Breaks between the sessions should be regulated, enabling the next activity to start on time. Give clear and precise instructions for group or individual assignments and let it be known to the participants that you want these assignments to be completed and submitted on time. However, you need to be careful and not overburden them. 9-Be courteous Treat the participants with respect and courtesy. You will find that they will reciprocate this gesture. Respond to the participants in the way you expect them to respond to you and others in the group. 10-Highlight their strengths Establish support system in the group as key to risk-free participation bringing forward their strengths. Open their eyes to their own worth. Make them aware of what they already know; about their strengths. Harness positive energy by making a conscious effort to harness positive energy (and minimize the influence of negative energy) and stimulate them to get into a learning mode. ### Trainer, Facilitator or Instructor? What’s the Difference? Trainer, Facilitator, or Instructor? What’s the Difference? When you work in the world of education, especially corporate education, it can be difficult for some new educators, trainers, facilitators, and instructors to know what to call themselves. Some people think that instructors are more qualified and educated than trainers or vice versa. Some people think that the type of materials you teach will determine your title in the classroom. If you’ve struggled with what to call yourself, how to brand yourself, or even what to put on your business cards, we’re here to help. What’s in a name? Let’s find out.   Are You a Trainer? Trainers are thought to the be the backbone of corporate education and training. When a company needs to hire someone to conduct training, they often think of the word “trainer.” The idea behind a trainer is someone who has total control over the learning process. There are guidelines for how materials should be delivered, specific outcomes that need to be met, and those things require someone to move those pieces forward and throughout the training experience. Trainers will often teach courses that require hands-on learning, repetitive tasks, or particular results, such as being able to use a piece of machinery.   Are You a Facilitator? Facilitators do a lot of the same things that trainers do, and other corporate educators as well.  One major difference between trainers and facilitators is that facilitators provide information to participants and allow them to interact with it in a way that suits their needs. They have outcomes that need to be met, but how those outcomes are met are not as stringent as trainers might require. One is not better than the other; they are just different. Facilitators often teach courses that require reflection and application of information to a job, such as communications, leadership, problem-solving, and more.   Are You an Instructor? "Instructor" is probably the most formal name associated with corporate education. In general, instructors are thought to be highly trained and well-educated people who have more in-depth knowledge to pass on to the participants. In a nutshell, instructors “instruct.” This type of education often involves single instruction. Think, “this is how you do this.” There is not a lot of room for changing up the curriculum, and most corporate instructors have strict guidelines they need to follow.   When it comes to using our training materials, you will likely use a combination of trainer and facilitator methodologies. Meaning, you’ll change up your courses to suit the needs of those you are training. If you are stuck on what to call yourself, consider using Trainer as a blanket title. Everyone knows what trainers do. There is still some ambiguity surrounding what facilitators do, and we can tell you from experience that when companies want to hire training companies, they want to hire trainers to get the job done. Be clear about your instructional approaches, and use that to your advantage, if you prefer to brand yourself as a facilitator. If you are offering super flexible learning environments, you can create a niche for yourself in the training market that will help you find success. Remember, corporate training is about the learner. Each of these types of educator focuses on getting information to the participants in a way that makes sense for them. Focus on being learner-centered, and no one will worry about what you call yourself.   ### 10 Pitfalls Internal Training Consultants Should Avoid! 10 Pitfalls Internal Training Consultants Should Avoid! Internal consultants can unwittingly find themselves sidelined and underutilised. This booklet highlights ten generic failings and shows how to avoid them. To survive in an atmosphere of change, uncertainty and flexible work practices, many Trainers have transformed themselves into Internal Consultants. Yet some fail to recognise that such a change involves a fundamental shift of attitude and behaviour as well as skills. The great, and often unrecognised, challenge of internal consultancy is that so often specialists who set out with good intentions are soon regarded at best as an extra pair of hands to muck in  and at worst as ”a damn nuisance”. Many are left wondering why their credibility is poor and they are under utilised. They are also disappointed that they are not involved in any strategic discussions to do with the business. Chances are they have fallen foul of one or more of the universal pitfalls. Much can be learned from their mistakes. The ten greatest failings of internal consultants are:   They over-rely on their previous authority or technical skills. Consultancy can be defined as “any form of intervention into a client system where your power is not related to your hierarchical authority but comes instead from your ability to influence others and your skills at convincing people that you can genuinely add value”. Technical skills are clearly insufficient on their own. Just because you have the skills or qualifications, don't assume people will give you the chance to use them. They fail to develop their interpersonal skills. Like their external counterparts, internal consultants need to understand their clients' needs and generate a personal rapport. This involves interpersonal awareness and skills. You need respect for the client, good active listening skills and good questioning skills. You also need to be sensitive to the client's disposition and how they will react. Are they ready to be confronted with differences between their values and their behaviours? You have to learn to choose the best option from those open to you in each circumstance. Much of this comes from experience but you can work on improving your interpersonal skills. If you don't, you'll end up designing a solution that will probably fail to meet the client's real needs or you may fundamentally alienate them in the process. They lack the confidence to influence. Influencing requires an honesty about yourself, a knowledge of your strengths and weaknesses and an ability to adapt to the needs of the individuals involved. Confidence is a prerequisite because there will be times when you need to be assertive if you are to obtain a 'win-win' outcome for yourself and for your client. They fail to change from hero to helper. Traditionally trainers have thought of themselves as 'heroes in the training room', experts in their field to whom others should refer. The move to consultancy is a paradigm shift which involves a change of role from 'hero' to 'helper'. The prospect of letting go of their expert power - in order to empower, coach and counsel others - is scary for many professionals because it is a threat to their self-esteem and their status. It is very difficult to be both an expert and an enabler. Recognise that your role has changed and that now you need a clearer understanding of strategy, organisational development, internal politics and the impact of change on people. Their style doesn't suit. There are three common consultancy styles. The first is the classic doctor/patient model where the consultant is the expert who tells a client what to do when presented with a given situation. The second is 'a safe pair of hands', where the client specifies the task and a consultant with the required technical expertise helps out. The third style is the 'partnership' model where both client and consultant have an equal relationship based on complimentary expertise. Together they own the problem, the diagnosis and the solution. The latter style tends to be the most satisfying and probably the most enduring. Clients will often test consultants by using them as an expert or as a pair of hands at the outset But to develop an effective consultancy relationship, you should aim primarily for partnership. They concentrate on 'doing'. The role of a consultant is about 'being' as well as 'doing'. 'Doing' refers to the technical aspects of consultancy. 'Being' is more about the energy you bring, your personality, your integrity and your ability to relate to the client at some human level. You need an empathic personal presence and your clients need to respect and trust you. This comes as much from your personal style, as from anything you might say. How you carry yourself, whether you look in control or flustered, how animated you are - all the non-verbal clues give you a sense of presence, as does your tone of voice. At all times, you need to be consistent with how a professional consultant should look, sound and act. They skip some aspects of the process. There is an established life-cycle of consultancy which involves gaining entry, contracting, investigating, reaching conclusions, making recommendations and delivering to them. At the end, there will usually be a disengagement before the process can starts again, either by gaining entry elsewhere or by contracting for an extension of the previous assignment. Each step in the cycle is important and should not be overlooked. It’s worth understanding that there are also three stages of dependency. The first is where the client is dependent on the consultant for guidance. The second involves handing over the skills so that the client can become independent of the consultant. The third stage is true partnership where both parties are inter-dependent and work in an inter-dependent way. Many consultants miss out on the real benefits of true partnership because they are frightened to 'let go' of their clients at the appropriate time. They focus on analysis. Analytical skills are important but they can be overrated. What is required is an ability to make some real sense of the data. You may utilise techniques and models in your diagnosis but it is the ability to step back and see the data in context that is often where the real expertise lies. They assume the presented problem is the underlying problem. You need to recognise the potential difference between the symptoms and the cause of the problem you are facing. You may be presented with a problem that looks like a business issue but when you investigate, it may actually be an organisational problem in part. Always look for the underlying cause. They fail to keep in touch. It is vital to keep in regular contact with your client throughout the consultancy process. Do not assume that everything is running smoothly just because you are meeting your objectives. Through ongoing communication you'll be able to uncover and deal with any problems and issues that arise, rather than letting them fester. Only with the right attitude, the right skills and through close liaison can you really add value both strategically and operationally.   These 10 pitfalls only scratch the surface of a consultancy skills set, but if you're thinking of taking on a consulting role of any kind, you must look at our training consultant qualification. Robustly academic yet intensely practical, this is for you! The Certificate in Learning & Performance Consultancy ### TRUST Why did India's poor march to the sea with Gandhi, against the salt tax?  - Because they trusted him!   Trust is based on predictability: trusted leaders make themselves known and make their positions clear. Four leadership qualities together engender trust: Vision Empathy Consistency Integrity Creating a vision Leaders manage the dream: they have the capacity to create a compelling, over-arching vision that takes people to a new place. A vision is a portrait of the future that grabs. Initially it grabs the leader, and then their magnetic intensity and commitment to it draw others in. Leaders love what they do. The passion that comes from knowing what they want, that is demonstrated by their unswerving commitment to a vision, communicates hope and inspiration. Visions animate, inspire and transform purpose into action. Visions bring about confidence and a belief in others that they are capable of performing to their full potential. Communicating the vision Believing in one's dreams is not enough. Without communication nothing can be realised. Leadership is a transaction between leaders and followers. Neither could exist without the other. Leaders must understand their followers, and followers must understand those who lead. This interaction creates a unified focus that flows from the communication of a clear, compelling, vivid and exciting image of a desired state of affairs. Communication creates meaning. Mismanagement of meaning and lack of clarity only lead to evasion of responsibility and guilt. Leaders must be able to influence and organise meaning, and to focus more on thinking than "facts" or "knowing", on the "know-why" before "know-how". Shared meanings and interpretations of reality facilitate coordinated action. Unequivocal communication of the message is key to aligning any group behind an organisation's goals. Support through empathy Leaders cannot achieve their dreams without getting people on their side. Their ability to understand themselves and their co-workers' needs and wants empowers people to experience the vision as their own. We call this ability empathy. It is different from sympathy. In Parental Empathy, Norman Paul writes, "Sympathy bypasses real understanding of the other person [who] is denied his own sense of being. Empathy presupposes a separate individual, entitled to his own feelings, ideas and emotional history. The empathiser makes no judgements about what others should feel, but solicits the expression of whatever he does feel and, for brief periods, experiences these feelings as his own." When a leader empathizes with us, it feels as though we are more than understood, we are known. We trust leaders who can acknowledge our position and walk in our shoes - without taking away our feelings or responses. Leaders must be self-directed and self-reflective, listening to their inner voice and directed by their values and vision. Learning and understanding are the keys, and empathy is what teaches us about others - and about ourselves. Ethics and integrity We have become numb to scandal and corruption. We must re-establish trust by developing leaders who express a clear and compelling vision, who develop empathy, and who behave ethically. Trust blossoms when leaders exemplify: Constancy - they create no surprises. They maintain continuity and security. Congruity - they walk their talk. Their morality is found in their behaviour. Reliability - they are there when it counts, ready to support their co-workers. Integrity - they are ethical. They honour their commitments and promises. People would rather follow individuals they can count on than those who can change at any time. But in a constantly changing environment, how can a leader stay consistent without appearing rigid and unresponsive to shifting realities? We don’t advocate that leaders take a position and stick to it no matter what, but we do urge constancy in ethics and integrity. Leaders are responsible for the set of ethics and norms that govern people's behaviour. By their own behaviour, leaders demonstrate their commitment to the ethics they are trying to institutionalise. They set the moral tone by: Carefully choosing the people with whom they surround themselves Communicating a sense of purpose Reinforcing appropriate behaviour Articulating moral positions In the end, vision, empathy, consistency and integrity are all facets of the leader's ability to build trusting relationships so all work together in harmony as a single organism. ### The Benefits of Online Learning The Benefits of Online Learning - Part 2 As you might expect, there are many benefits to adopting an online learning process and technique. 1.      You have greater flexibility with online learning. With online learning, you can do many things you wouldn't usually be able to do. For example, you might be able to attend a (virtual) webinar by an industry-leading expert whose sessions are sold out or booked up well in advance or unfeasibly expensive. You can attend training that would typically require costly business trips across the country. You can participate in various forms of training, all of which might conflict with one another if attempting to attend them in person. Additionally, you typically have flexibility within the programme. Employees being trained can complete the courses at their own pace, learning in whatever way they're best at learning. Even lengthy trainer input can be recorded and watched at their own pace, instead of having to follow along at the trainer’s pace, even if they fall behind. 2.      You gain a greater variety of programme access. One of the most significant benefits of online training is the opportunity cost is much lower. Employees don't need to take time off work to complete training, don't need to travel from one end of the country to another, don't need to dramatically adjust their diaries. The opportunity cost of in-person training is even higher with full-team training; your team needs to be off work entirely, which sets back productivity and effectiveness an untold amount. With online training, all of these costs are significantly reduced. They aren't gone; after all, every moment spent in training is a moment not spent working. They are, however, a lower barrier to training than the additional physical and in-person requirements would be. 3.      Online learning is dramatically cheaper. The expense of in-person learning is often relatively high. If you're bringing a trainer into your workplace, you need to pay their fees, which sometimes can be prohibitive. If they're training online, you need only pay a much smaller fee, with some options even cheaper due to online learning platforms archiving videos and lectures. If you're sending your employees out to a course you can have even more costs. Transport costs (from plane tickets to vehicle wear/tear and gas), accommodation costs, meal costs, course costs; all add up. 4.      You may have increased networking opportunities. One of the fringe benefits of in-person training is the potential opportunity to meet and network with others throughout your industry. With in-person training, only those with the resources to attend are present to network. However, with online learning, the option may exist to network with people worldwide, many of whom would never partake in in-person training due to difficulties in attending an in-person face to face training. However, this does require the online courses to exist in a format that includes networking opportunities. Asynchronous training, such as courses presented through a learning platform (typical e-learning courses), do not offer this opportunity. Next time we’ll look at what you lose with online training. What You Lose with Online Training It's not all benefits with online learning; otherwise, there would be no debate. Online learning loses out on a few aspects of training that can be beneficial in certain situations. 1.You lose hands-on experience. One of the most significant benefits of in-person training is the opportunity to learn hands-on. You can't digitally train a skill that requires manual dexterity and hands-on access to niche, expensive, or massive tools and machines. Some forms of training can't easily be completed without access to facilities, resources, or in-person demonstrations. For example, machine repair on an assembly line, hands-on welding, and other physical disciplines need in-person training in order to be effective. 2.You lose in-person nuance, body language, and clarity. One of the foremost benefits of in-person learning is the ability to work closely with a more knowledgeable and experienced human being. There are thousands of tiny aspects of communication, from body language to the opportunity to ask minor questions that wouldn't be worth an email, that are all lost with online learning. The caveat here is that many – though not all – of these small benefits are returned when using a virtual learning space or even just video conferencing for learning. Body language can be conveyed through video chats, though not as effectively as in-person. 3.You lose synchronicity. One of the benefits of e-learning and online training is the ability for employees to learn at their own pace. This benefit is, however, also a drawback. If you want to train up a workforce across the board, encouraging them to attend in-person learning courses and seminars ensures that they're all on the same page, learning at the same pace. Online courses split up employees into smaller cohorts based on how quickly they progress through the material. This split can lead to various adverse outcomes, from resentment from those who fall behind to those who rush ahead not retaining the information, just passing tests. To an extent, this can get mitigated through gated and time-limited training options but can be difficult for the people on both ends of the scale. The people who progress quickly may forget aspects of training, while those on the slower end feel constantly rushed. 4.You lose some satisfaction. Studies from 2005 and 2008 indicate that students generally had unfavorable opinions of the online training they undertook. This lack of satisfaction comes from a variety of sources, including uncertainty about the quality of the training or dissatisfaction with the platforms used. Fortunately, this is getting better. More recent studies, like this one from 2021, indicate increasing satisfaction in online learning options. They still lag behind in-person training, but the gap is closing. "The highest areas of satisfaction for students were communication and flexibility, whereas 92.9% of trainers were satisfied with students' enthusiasm for online learning. Technical problems led to reduced student satisfaction, while trainers can be burdened by the higher workload and design time required to prepare the training and assessment materials. Study-load and workload, enhancing engagement, and technical issues (SWEET) were the themes that emerged from the thematic analysis as affecting student and trainer satisfaction." 5.You lose flexibility. Different students will learn at different paces and have different areas where they struggle in any training course. With an in-person course, the opportunity exists to adjust the course progression to focus more on those areas, spend a longer time on them, and answer specific questions. With an online course, this opportunity may not exist. This holds true primarily with pre-recorded or large group formats. For smaller, live training courses, students may be able to interrupt a session to ask their questions and get answers in real-time. As technology evolves, so too will these opportunities. Certificate in Virtual Design & Delivery - ITOL Qualifications & Training ### Online Training vs In-Person Training: Which Is Most Effective? Online Training vs In-Person Training: Which Is Most Effective? (Part 1) Every year, more and more companies invest in online training and continued education for their employees. Predictions show that, by 2026, the online learning industry will reach a market value of $50 Billion, growing 15% per year. "The Global Corporate E-Learning market accounted for $14.23 billion in 2017 and is expected to reach $49.87 billion by 2026, growing at a CAGR of 15% during the forecast period." - BusinessWire. This much investment must mean that online learning has some tangible benefits over traditional in-person training, right? Well, the truth is that there's still much research left to do. Add to that the gradual change of in-person learning techniques, and it can become quite challenging to tell which option is the better choice for your business. Is Online Learning New? One of the biggest roadblocks to adopting online training and e-learning is this perception that it's somehow the New Thing. Many decision-makers are sceptical of new trends, fearing that they're just that: trends that will die-off before long. With online learning, we can safely say that the point where it might die-off has long passed. E-learning was initially developed in the 90s; it has withstood the test of time for over two decades. The technologies powering it have changed and evolved, as have the techniques used to convey information. However, the same is true with face to face in-person learning. The reality is that many forms of in-person learning today are, actually, hybrid models in disguise; they may involve a significant portion of face to face in-person learning, but they also include online resources. Plus, the addition of video and screen sharing technologies – which have been broadly adopted due to the pandemic – means that online components are commonplace. So, if you're a decision-maker, business owner, HR representative, or another influential individual in your company, and you're considering the decision of online versus in-person training programs, you likely want to know the pros and cons of each. Here are some initial thoughts. Face to Face Learning Offers More Hands-On Experience In-person learning allows you to interact with other learners and instructors in a physical setting. This provides opportunities to learn first hand through seeing and acting. Face-to-face interaction is essential for greater clarity and understanding than online training. Human contact is vital to enjoy hands-on learning. Online Training Offers More Flexibility Taking online classes enables you to be flexible with the timing of traditional physical learning. Individuals in remote locations or who have responsibilities can time their learning schedules when free with no distractions. You also have time to go over unfinished work without strain on resources or looking for time to travel to the instructor. Face to Face Training Allows Learning to Take Place at the Same Pace Physical learning makes it easy to keep track of your learning progress with others. There are many people in the same setting. You can interact with them closely and request clarifications easily and fast. You can get extra time to consult with the trainer where as It is common to lag behind others in an online learning setting. Online Training can be Cost-Effective Online training can help reduce training costs as it saves on various expenses you would need for physical learning. Some typical costs are: Transportation costs: You don’t need to travel anywhere to attend sessions with online learning, reducing thus reducing travel costs (petrol, fares etc.). Accommodation costs: With online learning there is usually no travel. You don’t need any hotel fees near the venue. There are benefits and drawbacks to both in-person and online training. Your choice will depend on your situation, budget, course, and ease of learning with any option. However, one thing is for sure there has never been a better time to take on some training. Certificate in Virtual Design & Delivery - ITOL Qualifications & Training ### Unleashing Potential in the Workplace: The Power Of Coaching (Part 2) How to develop skills to be a better Coach as a Leader While coaching may come more naturally to some people more than others, there are effective ways that everyone can try to hone their coaching skills to be a more collaborative teammate. Below are some of the best questions and prompts for you to ask when you are seeking to help coach a team member. Tell me about your goals and objectives. What are your strengths and weaknesses? Describe the challenges are you currently facing. What resources or support do you need to achieve your goals? How can I best support you? What do you think should be our next steps? What are your thoughts about how I help you to improve? How do you feel about your current progress? How do you think this situation could have been handled differently? What are your thoughts on your role in the team? It's essential to be flexible, adaptable, supportive and encouraging in your coaching approach. When coaching team members you should ask questions that focus on the following: Identifying goals and objectives Strengths and weaknesses Challenges Resources or support needed to achieve goals. Asking questions that empower employees to take ownership of their development, reflect on past experiences, and learn from them and their role in the team can also be insightful. Here are a couple of “Coaching Moment” examples. Unfortunately, it isn’t enough to believe coaching is valuable. Managers and leaders need not only to know how to coach, but also to match the coaching technique and approach with the needs of their people. Below are a couple of examples of coaching scenarios to help you better understand how each situation is unique and why the needs of each team member are different. 1. A new employee is struggling to adjust to the company culture A new employee is having difficulty adjusting to the company's culture and workflow. Their leader identifies a project they can work together on to help better understand their strengths and weaknesses. The leader helps the new employee to create specific goals by asking them what actions they believe are most important to help support the team's overall objective. The leader also provides consistent input on the employee's progress by focusing on the goal rather than the process of completing it. 2. A Team Leader finds communication challenges during remote work A team leader is responsible for managing a remote team. The team leader's boss asks questions to help clarify what is currently working and where there are challenges. Identifying these pain points has helped the team leader discover which areas to address first. There are tremendous impacts of incorporating coaching in the workplace. Still, organizations often roll out models or methodologies for coaching. They may even provide some basic training on effective coaching. However, this often stops short of providing valuable tools that help managers and leaders coach the individual needs of their employees. Achieve Coaching excellence with ITOL, sign up for our Certificate in Coaching: Certificate in Coaching - The Institute of Training and Occupational Learning (itol.org) ### Why is Coaching so important in the workplace? Coaching in the workplace can significantly impact employee performance and development because it empowers them to self-direct and discover ways of working that lean into their strengths. Leaders can help team members better understand their strengths and weaknesses and prioritize personal development, leading to greater job satisfaction and employee retention. Additionally, coaching can support a positive work culture and foster a sense of growth and development among the employees, which can significantly benefit the organization. 5 Benefits Of Workplace Coaching 1. Improved Performance Coaching can help employees identify areas of improvement and set goals for themselves, which leads to improved performance. Coaching also helps employees stay focused and motivated to reach their goals, providing the necessary support and feedback to help them get there. 2. Increased Morale Coaching in the workplace can help create a positive working environment and increase morale. Employees who receive feedback and support from their leader are more likely to feel motivated and engaged. 3. Improved Communication Coaching helps teammates develop communication skills and express their ideas and thoughts effectively. Strengthening this skill can help build strong relationships between team members and improve collaboration. 4. Conflict Resolution Coaching can help employees learn how to effectively manage and resolve conflicts at work. Reducing stress and creating a more productive work environment makes for a happier workplace. 5. Increased Retention Coaching can help employees feel valued and appreciated. This can help improve employee retention rates and create a happier and more productive workplace. Coaching in the workplace is an invaluable tool that can help employees reach their full potential and maximize their performance. It provides employees with the necessary guidance, feedback, and support to help them reach their goals and succeed.   Certificate in Coaching - The Institute of Training and Occupational Learning (itol.org) ### Unleashing Potential in the Workplace: The Power Of Coaching (Part 1) Coaching in the workplace is a powerful tool that can help employees not only reach their full potential but also maximize their performance. It provides employees with feedback, guidance, and support to help them reach their goals. Coaching is one of several sound investments companies can make toward developing their people. What Is Workplace Coaching? Coaching in the workplace is a collaborative and empowering approach where the leader acts as a “thinking partner.” This strategy helps employees self-discover to reach their goals and objectives. Therefore, coaching differs from giving orders or dictating how the employee should work. This approach allows employees to take ownership of their development and feel more motivated and engaged. 3 Ways Coaching Is Different From Other Strategies: Coaching focuses on discovering rather than controlling; Leaders who coach are thinking partners to collaborate rather than dictate; A coach is goal-oriented rather than process oriented. One big difference is that coaching focuses on helping employees develop their own conclusions to reach their goals. Rather than simply managing their tasks and work output. This means that a coach will work with an employee to identify areas for improvement, set goals, and create a plan to achieve those goals by serving as a thinking partner rather than commanding and controlling every step. Coaching is a more collaborative and empowering approach. Therefore, leaders who act as coaches work with employees as partners rather than giving them orders or dictating how they should work. This approach helps employees to take ownership of their development and feel more motivated and engaged in their work. Traditional management often solely focuses on improving the team or organization's performance. Coaching focuses on helping individual employees self-discover and reach their potential. A coach will help employees to set and achieve goals, whereas a manager will focus on maintaining processes and procedures. How To Implement Coaching In The Workplace Companies continue to increase their investment in coaching as a leading form of developing their talent. Recent studies indicate that 9 out of 10 companies plan to increase their investment in coaching over the next 12 months. Coaching can happen with trained professionals that are contracted from outside your organization, or they could be dedicated professionals that work inside the organization, or it can be managers that act as coaches by using a coaching approach. Key Takeaways: Leaders who coach are thinking partners to collaborate rather than dictate. A coaching approach can help employees take ownership of their development and feel more motivated and engaged in their work. Asking questions can help leaders coach teammates more effectively. Coaching can support a positive work culture and foster growth. Each situation and employee is unique. Achieve Coaching excellence with ITOL, check out our Certificate in Coaching: Certificate in Coaching - The Institute of Training and Occupational Learning (itol.org) ### THE PARADOX It’s January, 2021 Normally it’s a time for dreaming dreams and setting goals. This year however there doesn’t seem the usual urgency. Last February I thought the worst of the Covid crisis might be over by summer. Then, perhaps Autumn. OK, well at least it’ll be over by Christmas. No, No and No. Here we are, almost a year later and the pandemic not only continues, but the virus reaches new heights and begins to mutate, if you’re anything like me you’re left wondering “when will this end?” So, rather than talk about goals I want to share with you something inspiring that I read recently. The Jim Stockdale story. During the war in Vietnam, United States Navy officer Jim Stockdale was the highest ranked prisoner in the infamous Hỏa Lò Prison, a Hanoi prisoner-of-war camp. He was imprisoned for 7½ years from 1965 to 1973 and was routinely tortured and beaten. There are more details on Wikipedia here. Jim Stockdale, however, did not give up or give in. Instead, he organised a resistance network inside the prison specifically creating conditions that helped other prisoners survive.  These included developing a secret communications system involving taps to reduce isolation; devising a step-by-step system for when people were under torture which allowed them to give specific information away after x number of minutes; he sent letters to his wife with secret intelligence in them – and more. So, what does Jim Stockdale have to do with our current pandemic? I first came across Vice Admiral Stockdale in Jim Collins’ business book ‘From Good to Great’. In the book Jim Stockdale was asked a very interesting question “Who were the ones who didn’t make it out of the prison camps alive? Here is his surprising reply : “Oh, that’s easy, the optimists. They were the ones who said, ‘We’re going to be out by Christmas.’ And Christmas would come, and Christmas would go. Then they’d say, ‘We’re going to be out by Easter.’ And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they died of a broken heart. This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be”. So, the optimists were the ones who didn’t make it out! Jim Collins, in order to highlight Jim Stockdale’s seemingly contradictory approach to survival called this ‘The Stockdale Paradox’ because Jim Stockdale found a way to: Retain the faith that he would prevail (eventually), regardless of the difficulties. AND confront reality, the deepest and most brutal truths, whatever they might be. What COVID truths do we need to face? Let me say loud and clear “WE WILL GET THROUGH THIS” however, we must face the truth that there is no “end date” yet; that it might get worse before it gets better; that we’re stuck inside our homes, not able to meet and hug friends until who knows when. We might get COVID ourselves; we must continue wearing masks indoors (and sometimes outdoors too); we can’t do many (most?) of the things we want to; many people are losing their jobs and livelihoods; our governments are going deeply into debt; and some people are behaving badly. All this is true, and more. BUT we must stay hopeful! We must confront these brutal realities while retaining optimism. We need to develop a mindset which sees reality yet retains hope. Just as Viktor Frankl discovered in the German internment camps in World War II, it’s not life’s challenges and difficulties that kill you, it’s how we respond to them. Finally,some lessons I think we can glean from The Stockdale Paradox : Find your own unique way to be “of service” to others and if you’re already doing this, acknowledge and appreciate yourself! I believe part of Jim Stockdale’s survival and internal fire came from the meaning he found in helping others. Examples can be as small as being extra appreciative of your check out assistant at the supermarket and giving them a smile (right through to those eyes above your mask!), or donating to your local food bank. Share positive and uplifting stories that you hear during this time. For example, on the news this week (Jan 6, 2021) as riot police cleared the the mob from the steps of Washington’s Capitol Hill, we saw an officer in full riot gear gently holding hands with a woman protester supporting her down to the bottom of the steps. The news was focusing on the violence, but here was an example of caring humanity. Share “The Stockdale Paradox” and Jim Stockdale’s story with those who might find it helpful. Finish your complaints with “AND”! When you complain simply add an ‘AND’ by saying something positive or hopeful. For example, I’m so tired of not seeing my friends in person, AND I’m going to practice, new recipes that I can use when I invite them for dinner when this is over. Be kind to, and take care of, yourself. Self-care will keep you strong. Be kind to others because we never know how stressed or scared someone else is, or what they’re going through. Face and accept the uncertainty of it all. Let go of trying to control outcomes: resisting what already is happening will only cause us more suffering! This will be a defining event for almost everyone on the planet and each of us will have our own unique experience and learning points. If you find yourself stuck in negativity, try to imagine and focus on “What opportunities could come out of this time for me?” And, last but not least, keep your faith in the end of the story.  Remember we are all in this together! ### Training Managers - Keep Your Saw Sharp! I’ve been reading again Steven Covey’s Habits for Effectiveness and I was struck as to how relevant his 7th habit is, especially in our current situation. Let me remind you. Steven Covey’s seventh habit for highly effective people identifies the need for people to spend some time on themselves. Whether it’s a break to focus on personal life or to hone our skills and knowledge, this habit should be a driving force for those of us who spend our time developing tools and programmes that develop others. Unfortunately, the old adage is true for many of us in the L&D profession, we often end up like the cobbler’s children without shoes. Sometimes, it’s lack of funding, often, it’s lack of time, but it is almost never a lack of will. We are and will always be lifelong learners. So, when time is of the essence, what skill areas should we be sharpening? Here are some topics that I believe to be crucial as we try to elevate our status as cutting edge professionals who are essential for the success of our organisations. 1. Critical Thinking Critical thinking skills focus L&D professionals not just on how to create or facilitate learning, but on why they are doing it and what it means to the learner. It is not an intuitive skill for everyone. Part of critical thinking includes the ability to theorise information and analyse, synthesise and evaluate it (sound a bit like Bloom’s Taxonomy to me!!). There is also an element of taking all of those thought processes and formulating an action or outcome. We L&D professionals are no strangers to these concepts which perfectly places us for learning and applying this skill. 2. Strategic Thinking A common mistake is the belief that strategic thinking and critical thinking are the same skill, but critical thinking is a tool that strategic thinkers use. Strategic thinkers consider consequences, short and long-term impacts and then make projections based on that information. It is about seeing through a curious lens beyond the job you are doing right now, with a vision of the future based on information about the past and a mindset of “what if.” 3. Data Storytelling It may sound a strange phrase but organisations are relying more and more on data to inform whether or not learning programmes are doing the job. We need the ability to tell the story of our impact in a way that demonstrates our ability to do good work. We have to be able to use evidence based information (data) to tell meaningful stories that connect to the emotional and numerical needs of our stakeholders. 4. Performance Consulting Talk to L&D professionals about how they do their work and what they wish they could do differently, and almost every single one will tell you they do not want to be “just an order-taker.” Fewer team members and pressure for faster turnarounds often create a culture of order-taking. Learning the skill of performance consulting will help us to move at the pace of the business, collaborate with and influence stakeholders, and identify performance gaps that present a clear path to training (if it is the right solution). 5. Project Management L&D professionals are often required to work on multiple projects simultaneously. Learning basic project management skills can help training managers stay organised, on task and on time, which should keep their stakeholders happy. Some ideas that come to mind when thinking about Steven Covey’s 7th habit. I’m sure you would benefit from reading about the other six habits but I’m also sure that you don’t have time to read all 432 pages, I get it, most of us don't! Great news! We’ve summarised the entire book for you in just 25 pages and we’ve also added some ‘learning take-aways’ to help you get the most out of it. If you would like to get a copy click on this link https://bit.ly/35bI12h ### “Keep it Simple Son!” My old dad had a saying that governed practically everything he did “the simpler the better son”. I’ve recently been reflecting on the wisdom of that approach as I’ve been getting caught up with the complexities of life. The job seemed to be getting more uncertain and ambiguous. For example, I was being led to believe that my learning interventions need to be ‘gamified’; ‘personalised’; ‘socialised’; ‘disruptive’; ‘customised’; ‘immersive’; ‘curative’ and, of course, they need to be based on neuroscience, and, of course, utilising the 70:20:10 principles. Oh I almost forgot, it needs to tick the ‘microlearning’ box as well. Let me make it clear: I have no issues with any of the above. It’s just that all of the articles and webinars and blogs seem to sidestep the one element that consistently makes the difference between success and failure in learning events -THE TRAINER! We trainers have become a little difficult to find. We’ve taken on a multitude of new titles for our role ( I guess we don’t think trainer is sexy enough ). However, whatever name we give to what we do it’s pretty obvious that, first and foremost, Training is a Profession that must be populated with Training Professionals! A couple of years ago we (The Institute of Training & Occupational Learning) carried out some research into the L&D profession and It threw up some interesting facts. Here’s a few of them: 56% of the profession have no formal L&D qualifications 28% of those who consider themselves qualified point to their attendance at in-company Train the Trainer courses 63% undertook less than two days of CPD during the previous two years 27% have no membership of any Professional Body. If our Profession is to have a future in this ‘New Normal’ that will eventually come to pass, and if L&D practitioners are to have any credibility within their organisations, then now is the time for trainers to be courageous (or some might say Crazy) and speak up for what we know to be best practice.. It takes courage to be a Professional. There are not many things you can count on in life, however there are two things I can guarantee right now. TIMES WILL CHANGE and OUR WORLD WILL BE DIFFERENT. We will gradually see activity returning to our streets and the businesses we are connected with. Everything will appear to be getting back to 'normal' but, of course, they won't be. We will have discovered different ways of doing things, we will have found innovative ways of achieving what we have to. I'm pretty sure that nobody is able to predict how things will play out in our 'different world', especially in the field of people development. I suspect that our training world will be quite unpredictable for some time to come. We will need some place of stability. If the L&D profession is to have a relevant place in this volatile environment, and if L&D practitioners are to have any credibility within their organisations, then now is the time to courageously dig solid foundations of Professionalism. What does that mean? I guess if you had to describe “a professional” you would include the following: Expert in the field in which they are practising; Excellent practical skills in relation to their profession; High quality of work; High standard of ethics; Self-motivated and reasonable work morale; Maintains good relationships with other colleagues; Commitment to their profession and fellow professionals. We need to be courageous in holding ourselves and our colleagues accountable to the highest standards of professionalism, whether that be in skills, expertise or ethics. The enforced isolation that has been the experience of so many of us might be a good opportunity to take a few quiet moments and ask ourselves some questions like: ·When did I last check out any credible research taking place in my field? What skills have I taken for granted? In what areas am I not as sharp as I used to be? What steps are in place for me to quality check my work? Do I cut corners? In unstable times we need courage to hold on to durable and enduring principles of professionalism. Check out membership of ITOL and reap the rewards of being part of a global community. Harry Bundred has a 40 year career in L&D and during that time he has fulfilled most roles and occupied most positions .The last fourteen years have seen him occupy the Director’s chair at The Institute of Training & Occupational Learning. He’s always willing to pass on his expertise and experience, he can be contacted at harry@itol.org   ### 2020 Reflections At the end of last year I put in a budget bid to run some core training within my organisation. One of our big focuses would be Domestic Abuse and Violence Against Women and would consist of an online module and then a half a day follow up discussion and application for teams within a training room. Like many I had no idea the 2020 would turn out like this. My plans have gone out of the window as I'm sure a lot of yours have. As we enter the school Holidays and I sit here in quieter times, it’s given me time to reflect on what I have learned and what we've done differently as a result of this pandemic and lockdown. My thoughts are these: 1. We couldn’t have done it without the LMS. We have an accessible and well stocked learning management system. Along with modules that have been developed in house using subject matter experts there is a large amount of curated content; documents, YouTube, Ted talks, podcasts and other material which allow people to learn about specific subjects. Single sign on can seem expensive but it can be worth it when it removes barriers to accessing the site. All members of staff within my organisation have accessed the learning site during lockdown, including furloughed staff. Some of these have taken the opportunity to build up their knowledge using the system whilst away from the workplace ready to return. 2. People have understood that because learning isn't face to face it doesn't mean it's any less relevant. There are still a large number of people in this world who believe you have to be in a training room with your coffee and, of course, a packet of biscuits. They believe there is no way you can be learning or the learning is somehow substandard. Yet from years of experience we have often seen face to face courses which result in no change to behaviours, no change to knowledge of a subject, and no effect on the issue the course was designed to address. My colleagues have understand that mentoring, shadowing, coaching, self discovery missions and even working as a subject matter expert to help curate content can be just as valid and just as relevant. Add into the mix reflective practise and suddenly the need and desire for face to face is cut back. Face to face training is still relevant for some topics and situations, but it is not everything. 3. Zoom is just a passing thing. Controversial comment! Zoom, Teams GoTo webinar etc are being used a direct replacement where face to face training is needed, but this is not how virtual classrooms should be used. If you have a one day course on widget making then taking that course and putting it on Zoom won’t work. It is hard work just staring at a screen for a long amount of time. After a certain amount of time people will simply stop learning and the day will be wasted. Virtual training using virtual classrooms can be good for underpinning messages and for having discussions about application or specific learning. For example recently I ran some training on infection control surrounding COVID-19 . These were targeted at specific teams and therefore each one was able to discuss how they would use what they have learned and put it into practice in their specific job roles. The whole session took no more than a couple of hours and the feedback has been very positive. However, I also need to run Suicide First Aid training. This is a one day course delivered face to face. The trainers have said this course is not suited to delivery via a virtual classroom and therefore potentially this will be our first return to the training room. As we are able to do more of this, in the majority of cases, Zoom will become forgotten. 4. This is not “the new normal” this is “the new now”. This is a phrase I heard on a webinar recently when somebody made the point, and quite rightly, just because we're doing it this way right now doesn't mean we're going to do this forever. For so many people the cry of “oh look we can work at home, isn't this amazing” has actually become quite stale. For some working from home is not all it's cracked up to be. For some, who have a spare room where they can set up an office, it's fine. For others, seeing the same four walls day in day out for both work and home is a prospect that fills them with dread. Therefore, we will be back in our offices because that is where many people want to be. As we've people have found they can learn using e-learning and curated content that will continue. Other methods of learning will grow as they are accepted for the value they offer and the need for face to face training may decrease or be more targeted. If we do need face to face training, we may need to make some compromises. Social distancing will reduce the numbers of delegates who can attend courses, some rooms may be unusable due to space, delegates may have to bring their own refreshments and hand washing/sanitiser will be a must. And anyone who predicts what will happen in 2021 will be braver than I. Author, blogger and speaker, Bob is based in South Wales and has been working in learning and development for over 30 years. In that time he has developed learning solutions for a wide range of organisations including blue chip companies, training delivery companies and the third sector. Bob currently works for a Housing Association as a learning and development business partner. He specialises in online and blended learning solutions and regularly blogs on the subject. Contact information: https://about.me/bob.price ### Virtual Meetings – How to Stop Topic Leakage Topic leakage is a frequent and frustrating characteristic of many meetings. And it is more difficult to control when you are video conferencing. Topic leakage occurs when a group is discussing one topic and is deflected onto another. It is a common cause of ineffective meetings and immense frustration for those attending. If everyone in a meeting is aware of this phenomenon, they will be better able to identify its occurrence and prevent it derailing the process of the meeting. A brainstorming session is a good example in which topic leakage frequently occurs. This is best undertaken in two separate stages: idea generation then idea evaluation. The first stage of a brainstorming session is creativity and the generation of ideas. It is free and loose – it should fly. The process should encourage imagination and inventiveness. Criticism and disagreement are separate activities and should be postponed until the next stage. Creative thinkers should be encouraged to contribute and supported when they do so. One characteristic of a creative person is that they see things that others do not, so the temptation is immediately to dismiss their ideas as impractical and half baked. Plus, those who make leaps in their thinking can see their idea will work but can’t articulate the steps that connect the problem with the solution. When criticised, they tend to opt out, dismissing their critics as stupid because they don’t understand. Having generated a raft of ideas, the second and separate stage, is to apply critical thinking. This is when what has been proposed is subjected to analysis and practicalities. On one occasion, I undertook a coaching session with a young executive who management felt was underperforming. He was frustrated at his quiet behaviour and lack of impact. His profile revealed that he had both high creativity and high critical thinking ability. What he had been doing through school, university and now at work, was to come up with ideas and immediately shoot them down without verbalising them. It was an immense relief to him to understand this. One action we agreed was that he would share this insight with colleagues to allow him first airtime to create and then separate space to analyse. Problem Analysis When undertaking a problem analysis exercise, you often encounter a form of topic leakage called premature evaluation or the wolf in sheep’s clothing. Frequent examples are “The problem is lack of training” or “We need more training” or “Poor teamwork.” These are not problem statements but solutions. If these ideas are not challenged you will end up with a pile of woolly problems called “training” and “team building” when, it is most likely, there are a number of specific and substantial root causes to the difficulties with the current situation which will not be addressed by this sloppy thinking.. It is the “root cause” that the meeting should first be analysing. Don’t allow suggestions for action and solutions until all the issues and their origin have been identified. The Specialist Sometimes you will have in a meeting a person with an individual issue – maybe a specialist in a particular topic – security, quality, finance. They may not be as committed to the team and the overall aim of the session as much as the others because they want to push a specific perspective. This person may see everything from the viewpoint of their technical expertise. Or, they might want to influence the session towards a certain outcome that is favourable to them or unfavourable to others. The Knight’s Move The final manifestation of topic leak I have encountered is topic leap - a more energetic form of topic leak. This is when an individual leaps from the topic under discussion to a totally unconnected topic, a point of view not in any way related to the objective or current discussion. You can also call it the “knight’s move”, after the hopping and sideways move the knight makes in chess, starting on one colour and ending up on another. This person could be the enthusiastic extravert, the seeker of shiny objects, the early adopter or just plain incapable of following what is being discussed. Action You Can Take Knowing the different types of topic leakage sharpens your awareness of the process, so that you recognise the danger signs immediately and have a response that prevents the meeting from being derailed. Identifying this concept emphasises the importance of structure to a meeting, particularly objectives. A clear statement of purpose and output at the start of the meeting enables participants to keep contribution relevant and avoid topic leakage. Mike Westwood has worked as a pioneering facilitator for over thirty years.  He has guided organisations to significant achievements with strategic plans, project reviews, company mergers, BPR, public consultations and major company rescues. His clients include a number of FTSE 100 companies, twenty local authorities and central government.  His experience includes Europe, the Middle East, the Far East, Africa and the US.  Further details of Mike's approach, and how to contact him, are available to you on www.mikewestwood.eu ### A Big ASK Life, Learning and Leadership The mantra in the learning and development field when I did my own professional training was to focus on some variation of ASK – the Attitude, Knowledge and Skills needed to do a job well. The conversation and language has moved on since to performance, competencies and talent, but the basic pragmatic, functional orientation has remained the same. It’s about learning to think and do well in order to succeed. Rapid advances in technology have helped push knowledge and skill to the forefront of the learning equation, with the attitude dimension tending to focus more on personal behaviours that enable task or career-goal achievement, than on broader ethical considerations. And, then, along came the climate emergency…the plastic in the oceans’ disaster…the Covid 19 pandemic, in quick succession. People, organisations, governments and multilateral institutions have been forced to stop and look again at the local and global consequences of our actions. For the first time in modern times, the wealthier nations of the world have experienced something of the anxiety and vulnerability experienced by the poorer nations every day of every year. It represents a crisis of vision, of leadership, of practice. It presents a critical learning challenge and opportunity, where ethics and values are central in creating a new and very different sustainable future – together. We find ourselves navigating unchartered waters with an unexpected wake-up call, a shudder, a jolt. A serious risk now, psychologically and culturally, is that we try subconsciously to hold on tightly, to revert back to where we felt more confident, comfortable and certain before. Learning to live with anxiety, with discomfort and with not-knowing, will take radically different qualities of awareness, character, humility and courage. Learning and organisation development will need to nurture and enable critical reflexivity and critical reflective practice, incorporating deep ethical, spiritual-existential and systemic dimensions, not simply conventional knowledge and skills development. This will call for new and different forms of leadership too, actively seeking and inviting honest critique from diverse stakeholder perspectives and fostering vision where values mean so much more than posters on websites and office walls. We have seen glimpses of positive public responses to values-in-action, most visibly in the UK to the bravery and teamwork of National Health and other key workers on the Coronavirus front line. People standing and clapping on doorsteps, people sponsoring the now-legendary Captain Tom Moore, speak deeply to a vision and values based on courage, compassion and collaboration, a yearning for something deeper than status and profit. Against this new and evolving foreground, the wealthier countries can learn a great deal from the poorer countries. For too long, we have relied on material and technological improvements that, in spite of their many great benefits, have failed to fulfil deeper human needs for purpose, meaning and relationship. We have accepted an end-justifies-the-means philosophy wholesale without pausing long enough to question whether the ends, never mind the means, are ethical, worthwhile or sustainable. Learning and organisation development have too often followed blindly, making the same assumptions and accepting the same beliefs and practices without fundamental critique. So let's make this personal. I've had the immense privilege of working alongside ‘Jasmin’, a woman in the Philippines from a very poor background, who speaks with a very different voice. She has a radical learning and leadership style grounded deeply in vision and values. When she's teaching and training, she prays to Jesus then poses an intensely-provocative challenge: ‘You are the hope of the nation!’ And she means it. This isn’t empty rhetoric. It’s a profound belief and conviction vis a vis the purpose of life, education and success; a call to individuals to look beyond their own interests; to live out ethical values – whatever the cost; to learn and contribute their best to spiritual, social, economic and political transformation. I’m reminded of Paulo Freire’s now-classic, Pedagogy of the Oppressed (1970). As an educationalist, Freire noticed how people and societies keep repeating patterns; even though those patterns don’t serve them well. He realised that, without conscious critical thinking, people and groups typically default subconsciously to that which is familiar to them. When faced with an opportunity for real change, they simply replicate what went before. I believe the world faces a similar Kairos moment now. Jasmin’s approach represents a distinctive model for learning and organisation development; combining spiritual-existential, critical reflexivity and radical leadership to be and do something new. Her stance creates an existential context, a meaning-making platform for everything that flows from it. Unlike dry, institution-imposed systems and targets, she looks deeply into the eyes of each and every individual and invites them: to question everything; to live out their God-given call and talent with passion and integrity; to choose to exercise radical personal responsibility; to actively support others in releasing their potential; to contribute their very best to the world. It couldn’t be more different to sterile teaching and training in wealthier countries that focus mostly on individual-centric academic achievement, job effectiveness, career advancement, professional status or increased pay.​ Jasmin models what she says. An encounter with her can feel inspiring...and terrifying.​ So, what can we learn from this extraordinary woman to transform our own thinking and practice? First, reflect critically on our own fundamental purpose and that of our clients – What is the difference we, and they, are here to make? Second, behave consistently with our true values – How shall we do this? Third, act collaboratively for ethical, holistic, mutual benefit – How can we create the best synergies, with and for others? Fourth, be brutally honest – What are the potential risks or unintended consequences of our and our clients’ actions? Finally, pray hard - Are we willing to model and ensure the deepest, broadest critical reflexivity; whatever the personal or professional cost? Be safe, but not too safe. Nick Wright is a qualified and experienced psychological coach, trainer and organisation development (OD) consultant and a Fellow of the Institute of Training & Occupational Learning. You can read more about Jasmin in the Philippines, featured in this article, at:  www.nick-wright.com/a-radical-heart.html Nick can be contacted at info@nick-wright.com     ### iTOL Questions - Can you tell me a way to grow the L&D department in my organisation? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. When you assume a managerial role within an organisation, you generally find that companies are always cutting, changing and rearranging things. Bosses and investors are concerned with profits, and as long as there is potential to generate more revenue they will continue to change the way their organisation works. It is safe to say that there is no harm in getting involved with these processes early on, you have to think about your department and how you fit into the continual changes.  Assuming an active role early within these processes can ensure that learning and development gets the attention that it deserves. This gives you a heads up to any changes that are going to occur, which is a key priority for you as a trainer as you are concerned with the staff and how they function. If you believe that staff will not work well under these changes then you can put a plan into place to combat this, and increase productivity. If these changes involve new equipment or software, getting in there early is another good way to prepare for employee reaction, perhaps you can bridge any potential skills gaps early on when the workload isn’t so heavy- this would mean that managers are more likely to give you the time to train their staff and you can maximise productivity. You should also consider your budget; predicting employee reaction is just the first step, you must then allocate time and money to managing them properly. Getting involved in these changes early on gives you an opportunity to do so, causing less confusion later on. If you can be proactive in making staff development a key part of any changes that the organisation are making, you can plan to increase productivity and develop the employees. This will in turn allow you to plan better for managing your ROI which will have a direct impact on the perceptions of the role of L&D within the organisation. If you can use this to express the value of your profession to the business then you will hold the appropriate leverage to help your department grow. Sign up below for all the latest L&D tips, tricks and insights from iTOL HQ ### iTOL Questions - How do I add value to my training? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. It is safe to say that classroom training is no longer the most popular means of learning, although it is effective for some people. When employees are stuck in a classroom situation it tends to be one of the more tedious aspects of the training world. The reality is that classroom training is an important element of learning, and for some it is a necessary evil. It is vital that Learning and Development professionals make their classroom sessions both interesting and informative; there are multiple ways to do this which can be learned through the extensive professional qualifications on the market- Including iTOL’s Certificate in Training and Development. Once you have mastered the skills in engaging your participants in a classroom environment and deliver an outstanding classroom training session, what do you do next? People need to engage with what it is you have just taught them, which means that they need to find the value in your lesson. This can only be achieved through hands on experience, putting the teaching into practice will not only solidify your message but it will give a deeper understanding into how the learning applies to the workplace. Everybody learns differently, whether it is audio, visual, kinaesthetic or a combination of the three. It is vital that you follow up your classroom teaching with some practical work. Learning theory is just the groundwork for L&D professionals, the real learning process occurs when the participant attempts to use what they have learned. So naturally it is better to do this sooner rather than later. It is your role to ensure that this happens in a controlled environment, if you are bridging a knowledge or skills gap then it would not be wise to release the participant into the workplace having not tested their understanding. Instead create an activity that puts their newly learned skills into practice. If they are struggling this is a good sign that they would not have coped well using these skills straight away in their day to day work. You can monitor and analyse their progress, adapting your plan to ensure that they get the most out of their learning. You would not be able to do this had you not created that controlled environment to test their ability to use the skills. You laid the groundwork with your engaging classroom session, you solidified your teaching with an immediate practical activity, but what next? You now have to ensure that this learning sticks, which means that you need to continue monitoring the employee and ensure that they are utilising their new skills. There is always a chance that when the workload builds up they forget their new skills and go back to old habits. The solution to this is through the continual maintenance of your teaching; regularly reinforcing your training at points throughout the year is guaranteed to make the learning stick. Incorporate this into your larger training plan so you can account for its success. Sign up below for the latest L&D tips, tricks and insights ### iTOL Questions - How do I make my training initiatives attractive? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. The Issue: Imagine that you have been in your company for a while now, you are well established and you understand every one of the staff and their learning needs. You have management on side, you have actionable data and you know all of the issues that you need to tackle. You are now in a position to create a world-class training plan. You are certain that this plan will generate a good return on investment and you are ready to prove it. But as we have outlined in previous posts, getting the employees to go through a training session can be a difficult task. If you are good at your job then you will have already built relationships with managers and staff to the point that they appreciate the value of what you do. But never forget the issues of both budgeting and time management. Managers want their staff to be productive, which is something that you can almost certainly help with, but they very rarely want them to take time out of work to develop their skills. So how do you make your training plan attractive to both managerial staff and employees? It is time to get your marketing department involved, the executives that work for your firm know how to promote and they know how to sell, so make good use of them while you can. You want your target audience to take action, so let’s think of this in marketing terms. Target audience segmentation; are you targeting managers or employees? Are you targeting one particular department or job role? These factors are important in developing your strategy as you need to tailor your internal communications to fit the audience. If you send a generic statement out to all staff expect little return, spray and pray marketing is long dead and the targeting approach is what truly works. Define your USP; every product or service has a unique selling proposition, find it because this is what will fill your course. You need to express the explicit benefits of your training to staff and managers, but don’t forget to target it- managers will want to hear about productivity and ROI and staff will want an opportunity to develop their career and grow. Measure the results of your marketing efforts, like in L&D measurement is key to marketing. The more you measure the more you can adapt your efforts to achieve results. Make use of insights and analytics as these will be valuable tools in determining how you will target your audience and adapt your approach. Marketing requires skills in communication, analysis and problem solving, which makes them exceptionally valuable skills to have in the L&D profession Not only will they benefit you in making your training courses appear more attractive but they are highly transferable into the world of Learning and Development. Sign up below for the latest L&D tips, tricks and insights from iTOL HQ ### iTOL Questions - How do I manage ROI? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. The Issue: Think back to a few months ago and you will remember that we did a whole post on how to measure return on investment in mentoring, you can see that here. What we did was gather formulas and facts that measure the success of a mentoring program, and the formulas that we discussed there are generally transferable to any training and development activity. In this post however, we will be discussing the way in which we manage that return on investment properly. This is because when it comes to the running of a business, directors and investors will generally only listen when there are pound signs involved. Money talks in the business world and you have to convince these people that in investing in you and your training they are going to generate a profit. The Solution: The first point to consider is the company’s mission, what they plan to achieve and what are their objectives. This forms a vital part of measuring ROI in terms of training and development. Essentially the idea is to express the importance of training in achieving these goals. Perhaps one of the business objectives require employees to be highly skilled in technical areas, and your training sessions will ensure that they are able to work to their full potential, helping to achieve this objective. You must make direct connections between the L&D efforts and the revenue as much as possible. Company bosses don’t like money to be wasted so every penny must be accountable. Explain how your use of budget within the first quarter bridged the skills gap allowing staff to complete more essential tasks in less time, increasing productivity as a direct link to company success and profits. Gather and use insights and data to support your claims, find out directly from staff and managers how they have found your training initiatives and any subsequent goals that have been achieved, a this provides leverage in explaining the value of your training. Begin managing ROI before you have begun your training initiatives, don’t simply run sessions and hope that they will generate some sort of profit. If you attempt to calculate the benefits of your future sessions it will be much easier to justify your return on investment. Make use of accounts and figures to ensure that you have accurate figures to support your assumptions, as merely guessing ROI could end badly. The final tip on managing ROI is to test, test and test again. You will be accountable for the success of your training initiatives, so once you have established your projected ROI using the accounts, run tests to see how they match up. Run mini sessions and interact with managers to see how successful they have been in generating a return on investment, if these are proportionate to your estimations then you are on the right track. But remember, this involves getting friendly with management as we outlined here. Sign up below for the latest L&D tips, tricks and insights from iTOL HQ ### iTOL Questions - How do I get the managerial staff on board with Learning and Development? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. The Issue: As we highlighted in one of our previous posts, managerial staff within an organisation can make or break the training experience. The problem here is that they have numerous commitments within the organisation; they have to manage their staff, work to deadlines and take into account their budgets and productivity. This is where L&D comes in, the learning team in an organisation are the backbone of productivity, we fuel the fire behind efficiency and it is our role to keep everyone working to their full potential. L&D professionals are the individuals who keep the gaps in knowledge and skills to a minimum, maintaining employee engagement and keeping everybody on the same page. However, as managerial staff have the power to release their employees onto a training course, they are in control of the way staff skills are managed. Even the managers who are most supportive of training have to balance their responsibilities, and in turn have to keep the cogs of their unit turning. One step towards overcoming this issue is to get full support from the managers, as they have a direct influence on their employees. The Solution: The key to achieving the full support of training from managerial staff is to ensure that they are in some way involved. Getting them involved in the sessions and their construction is a sure-fire way to get them to invest in what you are trying to achieve. Ask them questions about the areas in which their staff are falling behind, engage with their concerns and present to them a reasonable solution that can come about through training. If they feel that they are somehow having an input into the training process then they will be more likely to understand the benefits and send their staff to training sessions. The natural hierarchy of the workplace means that priorities and understanding trickles down from the top, when management staff make their objectives clear then the perceptions will transfer to their staff (in other words, if a manager thinks highly of L&D then generally their staff will as well). If you get the manager on board then the employees will be more than likely to take more from the session. Help the management to understand that their staff will always be going through the learning process and with proper training that targets any issues or knowledge gaps it is certain that the staff will be learning the right things, rather than the bad habits. Treat your relationship with the manager as a consultancy, after all you will be taking the role of an external examiner who comes in to measure the performance of the team and construct a training plan around that. Encourage the managers to guide and mentor their staff rather than simply telling them how it should be done. Sign up below for all the latest L&D tips, tricks and insights from iTOL HQ ### iTOL Questions - How do I find out how people learn and what they need to know to do their jobs properly? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. The Issue: When you enter a new role in L&D it will often be in a completely new organisation which has a completely different purpose, direction and aims. It is your job to quickly adapt and get to grips with the way that this organisation works. You are in the business of training and it is important to know what it is that you are dealing with. Referring back to one of our previous posts on why training is undervalued, improper knowledge of the industry in which you work can lead to a negative impact on perceptions of the L&D profession. It is therefore vital for you as a trainer to quickly find out how people learn, but how do you do this? There are a number of questions that you must ask in order to establish how the employees within this organisation learn. Firstly, you must establish how much of their job knowledge is a direct result of formal training, this could be classroom learning or online resources. This can help you to understand how much learning is done on the job in this organisation, it might be that formal training is not a particularly popular mode of learning for these employees. Find out how much of the learning is done through the peers within the organisation, if the employees learn from the people that they work with better than in a classroom environment then you can incorporate this into your training plans and maximise the learning output. Establish how much learning is done by the individuals alone, it might be that employees learn best from themselves rather than their colleagues or even formal classroom training sessions. If you give them the opportunity to carry out some independent study, over which they have full control they may learn more about their role than they would in a classroom. (A negative of this is that if the employees do not work well like this then they will be unproductive and essentially waste precious training time and resources, so ensure that your assessment is accurate). Get into the workplace and ask the employees these important questions as the responses will help to shape your training sessions. Be aware of the differences in learning in levels of seniority and the different departments. Noticing the right patterns early on might in fact benefit you in developing your training plan as you can categorise the staff and group similar learning types together. Also be aware of the changing states of learning; the ways that people learn are not set in stone. It is likely that over time learning methods change, there are a number of factors as to why this happens and it is your job to monitor this. There is no point in generating a training plan based on outdated learning motives. Keep it up to date, and don’t forget to be analytical. For the latest L&D tips tricks and insights from iTOL HQ sign up below ### iTOL Questions- How do I establish if training is the right course of action? iTOL Questions is a series of mini-blog posts that aim to answer common L&D related questions and provide help and support for L&D professionals. The Problem: This is an all too familiar scenario in the L&D profession, organisations are split into different divisions and the managers of these divisions have their own internal issues. So they put in a request for training, putting their issues down to staff inadequacy and believe this to be the solution. It is a possibility that managers are simply reacting to their issues in such a way that they blame their staff, when it could in fact be a number of other reasons. It is our role as L&D professionals to assess the situation and establish the cause of the issues, it is not always a staff error and assuming so could have a negative psychological issue on the staff in question, and reduce productivity overall. There is a good chance that lack of knowledge and skills are contributing to the issues that a division faces, however it is typical that there is some other factor in play. We can educate, train and develop staff to their full capabilities however this will not always influence external factors. It could be that existing systems are having a negative impact on productivity, or staff incentives are promoting the wrong type of behaviour. This would not be a skills issue but a managerial issue, for which further training would provide little support. The Solution: You should ask questions to establish the true cause of the issue, make use of your analytical and your problem solving skills. Ensure that you are personable and non-abrasive, find out who is involved and speak to them individually to find out their experience of the work and how they are coping with it. Keep in mind that the people who you are speaking to could be the cause of the issue, including the managerial staff so aim to be analytical without being pushy. Find out if they know that they are underachieving, find out their understanding of why and if they are even bothered about it. Finding out about the employee’s personal understanding of their work can reveal the wider picture about their working life, for example the issue could be centred on morale, which would influence the way you deal with the issue. If you do agree to carry out training with no insight into the situation, then you run the risk of being brought into the issue yourself. If the problem is an external issue rather than a gap in skills and knowledge then the manager can shift the blame onto inadequate training rather than the real cause of the issue. The roper management of training requests hold a number of benefits, not only for your reputation as an L&D professional but also for the staff whose skills may be at an acceptable level and face accusations of incompetency. Sign up below for the latest L&D tips, tricks and insights from iTOL HQ ### iTOL Questions- What are the reasons why an employee can't carry out their job properly? This is the first in a series of mini posts in which we deconstruct the answers to important L&D related questions. The aim is to produce a comprehensive guide for L&D practitioners who can then use these answers in their own training roles. Today’s Question: What are the reasons why an employee might not be able to carry out their job properly? As an L&D professional you will more than likely come across this question on a daily basis, it is after all your role in your organisation to help the employees’ progress and develop into productive and resourceful individuals. When you are told that members of staff aren’t working properly then it is important to find out the reason and work towards a solution for this. Lack of Knowledge and Skill The employee has demonstrated that they are not fully equipped to carry out the job, they are in a position in which they are in over their heads and need extra support in developing their understanding of the role. They may have a general understanding of what they need to do, but their skills are not yet developed enough for the task in hand. A good organisation will have the resources in place to help the employee develop their skills and become productive in the workplace. If this is the case for your organisation you can then implement a development plan to bridge the gap in their knowledge or skills. Wrong mind-set or Disengaged Find out why the employee is disengaged, do they not find the work interesting or are they disengaged because they find it challenging? Once you get to the bottom of why they are in the wrong state of mind, you can then work out an education strategy to help them overcome this. Inefficient Incentive Schemes The employee feels that they aren’t benefiting enough from their role within the organisation, it is important that the employee feels that they are a valued part of the business. Understanding why the employee deserves more means that you can put a plan in place to develop their sense of value and help them work towards productivity rather than falling behind with their work. Ask further questions There is a chance that the employee’s lack of productivity is not a result of any of the above, in which case you should be prepared to probe for the reason, you may find that it is an easy fix there and then, or requires a strict training plan designed to increase productivity and output. Sign up below for the latest L&D tips, tricks and insights from iTOL HQ ### Why Training is Undervalued- pt 3 This is the final installment of Why Training is Undervalued and follows on from our previous blog post which explained how many trainers have inadequate training and ways to recognise professionals who are properly qualified. As perceptions of the training industry have changed over time for both managers and employees, it is important that the profession is strengthened from within. Here’s a recap of the issues with the industry: Trainers are more interested in selling a program than helping the staff improve performance or organisation effectiveness. (We focused on this issue in our last blog post, if you haven’t already read this click here) Trainers generally come from other jobs, they rarely choose training as a primary career choice and therefore don’t have rigorous training in how to actually train others. In this instance trainers can benefit from short courses that further their training skills. The training profession is dominated by the idea that the trainer does not need to have an advanced knowledge of what they are teaching. We will now focus on the third issue with the industry and look at how we can strengthen perceptions of the industry and overcome this idea. Trainer Culture The field of training is one of few where the dominant culture suggests that the trainer should know what it is that they are training. However, it is not unusual that there are trainers who have read a few books, attended one seminar then believe that they are ready to enter the world of training. This does not mean that they have a limited knowledge of the training industry, as they could have learned various training methods through practice, but generally it is better for a trainer to have a detailed understanding of what it is that they are training. We wouldn’t want a kidney specialist to perform brain surgery; so why would we want a trainer who isn’t knowledgeable in their field? Below are some quotes from trainers that demonstrate this way of thinking: “What’s wrong with stand-up trainers working in content areas they are not expert in?” “When I first started on my own [as a trainer] I said yes to almost anything.” “We quite frequently undertake training projects  in which we are not familiar with all of the training content” Teachers which superficial knowledge tend to teach half-truths and myths giving a mixed understanding the content without being aware that they are doing so. Trainers who cannot answer questions about their topic are quickly seen as unreliable and any training loses its value. If a trainer can learn from a book then so can the students, at least at a superficial level. Here are some customer tips to avoid misinformed trainers and take the most from the training sessions. Look for trainers that specialise in your topic, nobody can be an expert at everything but they can be of great use in their own speciality. Ask trainers for their sources for their content, knowledgable trainers will be able to provide numerous links and sources of inspiration, those with a superficial knowledge will only be able to provide one or two. Ask trainers if there is any type of training that they will not deliver, this is a trick question as trainers who answer that they have the ability to deliver training on any topic are not aware of their limitations and will hold a superficial knowledge at best. This post concludes our series on Why Training is Undervalued, the various ways perceptions can be improved from within the industry and what customers should look out for in a good trainer. It is important to remember the value of training to an organisation, while there are trainers who are not properly equipped to carry out training sessions, there are many who will deliver an engaging, insightful and educational experience that is guaranteed to increase skills and productivity in the workplace. Sign up below for the latest training tips and tricks from iTOL HQ Image courtesy of Mark Lord Photography: http://www.marklordphotography.co.uk/commercial-photography/ ### Why Training is Undervalued- pt 2 Continuing from our last blog post we are going to look at the second reason why training is undervalued. As outlined before we are looking specifically as the issues within the industry as these are factors that can be controlled by practitioners. As perceptions of the training industry has changed over time, for both managers and employees it is important that the profession is strengthened from within. Here’s a recap of the issues with the industry: Trainers are more interested in selling a program than helping the staff improve performance or organisation effectiveness. (We focused on this issue in our last blog post, if you haven’t already read this click here) Trainers generally come from other jobs, they rarely choose training as a primary career choice and therefore don’t have rigorous training in how to actually train others. In this instance trainers can benefit from short courses that further their training skills. The training profession is dominated by the idea that the trainer does not need to have an advanced knowledge of what they are teaching.   Inadequate Training of Trainers There is a reason why there are numerous jobs, and roles within training; this is because it is an industry. An industry that is made up of many different elements and theories which requires training and a deep understanding. Customers cannot be expected to know the various models of training and learning, it is far too time consuming when they have other issues to deal with, particularly regarding their own business! The problem here is that many trainers also don’t take the time to learn the proper models to put into practice- which is when we come across the trainers who take the salesmen approach that we discussed in our previous post. This is because trainers generally come from other jobs and industries, it is rare that they choose training as a primary career and therefore do not have the necessary training that more devoted trainers would have. It is for this reason that iTOL offer such comprehensive support when delivering out Train the Trainer courses. We are dedicated to helping the industry grow and develop, and maintaining a high standard within. It is important to remember that the main objective of training is to develop skills and to learn, trainer ratings are established by participants and don’t always reflect how well they have learned. A trainer may earn a good rating from delivering an enjoyable session with no real value. So here are some tips for customers to find the right trainer and access those with the best knowledge and ability for training staff. It is difficult for customers to choose a proper training experience as they have no real understanding of the mechanics of the training industry and the theories that underpin it. The best solution is to ask prospective trainers about their backgrounds, find out if they have any understanding of psychology as this is a key feature of a good trainer. It would be wise to also look for trainers with qualifications in adult learning and development trainers who have taken the time to take a professional course in training from institutions such as iTOL will have a wider and more appropriate knowledge of the industry and well equipped to lead training sessions. Individuals with exceptional experience and ability will also be considered for membership of these institutes, and can be recognised by their post-nominal letters. Look out for trainers with FiTOL after their name as they have proven themselves in industry and become a fellow of the institute. And be wary of trainers whose qualifications come from the company whose products they are selling, as these will often be the ONLY accreditation that they will hold. Look out for our next post for the final installment of this series Sign up below for the latest training tips and tricks from iTOL HQ     ### Why Training is Undervalued- pt 1 Why is it so difficult to get people to recognise the value of training? It is after all, a vital element in any organisation. Training and development has the potential to increase the output and capabilities of any organisation. Invest in your staff, and you will see the return. It is that simple, when you strive to develop the skills of your employees you are increasing their ability to do what you need them to do, you are also increasing their productivity and the standard of the work that they are doing. Despite training being a clearly measurable  method of improving business, managers and staff still don’t appreciate its value. Even those that support training seminars have to contend with other issues including budget, which often means valuable training is being neglected and the workforce suffers as a result. There has been a shift in perceptions of training over the years, staff used to think of it as a break from work in which they can further their skills and progress in their careers, but now overworked employees are reluctant to even attend training sessions with the fear of making up for lost time on their other work duties. There are a number of factors that may contribute to these perceptions, but there is just one that we as trainers have control over; the training industry itself. There are a number of issues with the industry that we can tackle head on and use as a means of changing perceptions of our work, and help people to once again understand its value. Problems with the Training Industry Trainers are more interested in selling a program than helping the staff improve performance or organisation effectiveness. Trainers generally come from other jobs, they rarely choose training as a primary career choice and therefore don’t have rigorous training in how to actually train others. In this instance trainers can benefit from short courses that further their training skills. The training profession is dominated by the idea that the trainer does not need to have an advanced knowledge of what they are teaching.    Training as a business Training is fundamentally a business, you will already know this based on the numerous brochures and leaflets that you might have lying around the office that tell you why some training courses are the best; the best price, the best service and the best quality. These are the basic mechanics of marketing in action, with training the product and trainers are the salesperson. Large training organisations do this very well, they market their courses as being essential to your business. The truth is that when carried out properly, all training is essential to your business. But trainers can forget the core reason that the industry exists. The business aspect of the training industry can distort the important objective of developing the skills of others. So here are some tips for you as a customer to choose the trainer that is right for you, and avoid those who run their training operation as a quick sale. Look For Trainers That: Ask many questions about your workplace, staff and purpose. Customise their seminars based on a needs assessment process. Treat training as a service, not a sale. Avoid Trainers That: That are clearly selling a one size fits all training approach. Claim that their program will solve all of your problems. Are more interested in talking than listening. This has been a look at the first internal reason why training is undervalued and what you can do as a customer to get the best training that you can. Look out for our next blog where we will focus on the second problem with the training industry. Sign up Below for all the Latest Training Tips and Tricks from iTOL HQ ### 5 Facts about the Brain that will Increase Productivity The human brain is a powerful thing However, many of us don’t use it to its full potential. So we have compiled 5 facts that can be used to increase productivity. These insights will be useful for learning and development professionals as they can be applied during training sessions and help learning stick. We take information in better when it's visual Our brain uses 50% of its resources on vision. Half of your brain power goes on vision, this means that the other 50% is divided up between your other bodily functions. Visual stimuli, therefore, take priority. This means that reading is incredibly inefficient when compared to how quickly our brain processes visual data. TIP: Use visual data in your training, flashcards and posters will create concrete memories. We remember the big picture better than the details When learning new concepts and skills it is easy to get lost in the barrage of information. One way we overcome this is by referring back to the big picture, this is the starting point and ultimately the most prominent. Our brains tend to hold on to the overall gist of a topic better than the details, so one solution is to use this to our advantage. Our brains group information together, it creates connections which simultaneously helps us to understand information and organise it. TIP: Keep a large diagram explaining the general concept of your topic, this will allow your brain to organise your learning as you go. Sleep affects learning and memory Studies show that a night of sleep in-between learning something and being tested on it significantly improves results. Sleep prepares the brain like a dry sponge, making it ready to soak up new information. TIP: Try practising your new skill before you sleep or go for a nap, this will increase retention, when you wake up write some notes on what you remember, you should find that you’ve retained a lot more. We learn best by teaching others When we have to teach others something new, we learn better and organise the information in our minds better as well. Though we don’t realise it, we subconsciously focus on the most important pieces of information and the relationships between concepts when we believe we are going to teach it to others. TIP: If you are training others encourage them to share their findings with the group, this will help form important bonds in their minds. We learn better when the information is interleaved When learning we can either use a technique called block practice, in which we can focus on all elements of one topic at once, or we can use another technique called interleaving. Interleaving is mixing data up and learning it alongside other information. This allows us to create new connections in our brains that we wouldn’t have otherwise. TIP: When training others, rather than teaching one skill at a time teach it with another complementary skill to create associations in the brain of the learner. At iTOL we are in the business of learning and development, our aim is to provide trainers and potential trainers with the right skills, information and support needed to develop their careers. To find out more information sign up below! ### Why Leading Trainers Use this iTOL Personal Assessment Tool At iTOL, we look after our members. We provide our members with exclusive access to the latest in professional materials, links and networks. One of the most popular resources we offer is our CPD Toolkit, a cutting edge collection of tips, tricks and templates for those looking to develop their careers. We have decided to share some aspects of this toolkit free of charge through our blog, because we believe that CPD should be something that everybody considers important, and we would like to show you just how easy it actually is. One of the most important professional skills is the ability to self-assess. As professionals we should be able to critically evaluate ourselves including our skills and abilities. If we can do this successfully then we will be able to work on our weaknesses, harness our strengths and maximise our productivity. This is essentially the key to developing ourselves professionally The easiest way to perform a self-analysis is through the use of the SWOT model – illustrated below:   If you can answer the following questions on the SWOT then you will be one step further into your professional development. Fill it in and let us know how you've found the iTOL take on the SWOT model. What advantages do you have that others don't have (for example, skills, certifications, education, or connections)? What do you do better than anyone else? What personal resources can you access? What do other people (and your boss, in particular) see as your strengths? Which of your achievements are you most proud of? What values do you believe in that others fail to exhibit? Are you part of a network that no one else is involved in? If so, what connections do you have with influential people? Weaknesses What tasks do you usually avoid because you don’t feel confident doing them? What would the people around you see as your weaknesses? Are you completely confident with your current skill set? If not where are you weakest? What are your negative work habits? Do you have personality traits that hold you back in your field? (fear of public speaking or procrastination for example) Opportunities What new technology can help you? Can you get help from people or support via the internet? Is there areas of the profession that are growing? Are new markets becoming apparent? Do you have a network of strategic contacts? What trends are you observing in work practices, management etc.? Are any of your competitors failing to do something important? Can you take advantage of a need that is being overlooked? Is there a gap that no-one is filling? Threats What obstacles do you currently face at work? Who is competing with you for projects etc.? What personal/professional changes are in the offing? How are future technology trends going to affect you? Could any of your weaknesses lead to threats?; This assessment tool will provide key information that can point out areas for development, it can also put problem areas into perspective. For a whole range of CPD tips, tricks and more sign up below. ### How businesses have seen a HUGE Return on Investment with Mentoring It’s easy to calculate… Mentoring is an important part of any business, it is a simple tool that has many benefits, one of which is the potential for a large return on investment. What we are going to do in this post is tell you about the benefits of mentoring and how you can calculate your profits as a result of it. Mentoring is a personal enhancement strategy that typically involves two people; a mentee who wishes to develop specific learning areas and a mentor who fulfills the role of expert for those wishing to learn. Mentoring helps mentees to: Improve in a particular career area Learn more about the company Explore potentially unexplored areas of development Expand leadership abilities Make valuable contacts Increase technical skills Mentoring allows mentors to: Share their expertise Prove themselves as leaders Expand professional network Obtain a fresh perspective Cement their role as an expert THE BENEFITS Employee retention 77% of companies report that mentoring programs were effective in increasing retention. Productivity 88% increase in managerial productivity when mentoring was involved. Promotion 75% of executives point to mentoring as playing a key role in their careers. Personal and Professional Development More than 60% of graduates listed mentoring as a criterion for selecting employer following graduation. Return on Investment Mentees: ROI can be calculated through skill and knowledge development that directly impacts productivity. Mentors: ROI can be calculated through the sharing of knowledge and expertise. Organisation: ROI can be calculated through retention, attracting talent, saving on training and development costs, and creating a competitive work environment. Measuring return on investment differs depending on your objectives, but you can use the following formulas to work out how effective your current mentoring efforts are. Retention ROI Calculate the total cost required to implement and run a mentoring program. Determine the current level of spending associated with your ROI target: retention. To do so, you need to know the current cost to the company each time an employee leaves. Multiply the amount in “B” by the number of employees that leave the company each year. Subtract “A” (the original investment) from “C” (your turnover rate). Divide “D” by “A” and multiply by 100 to determine the ROI percentage. Training ROI Calculate the total cost required to implement and run a mentoring program. Determine the current level of spending associated with your ROItarget: training. To do so, you need to know the current cost to the company each time an employee is trained via the traditional classroom method, including travel costs. Multiply the amount in “B” by the number of employees trained in a particular class each year. Subtract “A” (the original investment) from “C” (your traditional training costs). Divide “D” by “A” and multiply by 100 to determine the ROI percentage. As you can see, mentoring is not an abstract process. It is a practice that invests in the employee and sees a profitable return. It is for this reason that huge companies such as General Electric and Intel focus on building proper mentoring programs, as investing in your staff is a step towards securing your financial future. Keep up to date with the latest iTOL news, tips and tricks by signing up below: ### The 6 Workplace Personalities and How to Manage Them At some point you will have come across every single one of these… There are six workplace personalities which you will have encountered. The chances are they will already be familiar to you but you didn’t know how to categorise them. Due to the diverse nature of workplace personas it can be difficult to manage them all, but we have put this guide in place with specific reference to the learning and development profession. Let’s begin looking at the personalities: The Organiser This worker is logical, they are organised and responsible. They are always comfortable working alone and are great at taking the initiative. The organiser are able to make and follow their own plans to great success. If you are running a training session with this type of personality leaders should be specific, detailed, and data oriented in their communication. They should also be mindful of their time, show responsibility and work in a linear fashion. This will allow this personality to maximise their output and gain the most from your session. The Connector This personality is compassionate sensitive and warm, they build relationships within the workplace and this aides their productivity. If you are training this type of personality then you should be understanding, caring and personal. This type of interaction will be appreciated by the connector. If they feel valued they will engage with your content and take something from your training. The Advisor These are dedicated, conscientious and observant. They are in a position of knowledge and value their own ability. When managing this type of personality it is important to show them respect by speaking formally with them, listen carefully to what they have to say and show understanding of the importance of their work. If the advisor is valued by you then they will reciprocate with their own input. The Original This personality is spontaneous, relaxed and playful. They appreciate it when their work has an interesting twist. If training this persona you should be expressive, relaxed and playful with them, they appreciate managers who are on the same wavelength as they are and are made to feel comfortable by casual conversation and humour. The Doer The doer does. They are adaptable, playful and charming, they focus on their tasks with ease and don’t hesitate to get involved. You should manage this personality by being concise, keep discussion points short and focus on action, this will give the doer an instant goal. Start with the bottom line and give interactions an edge to keep the conversation interesting. The Dreamer Perhaps one of the most difficult personality types to manage the dreamer is imaginative and reflective, they require a sense of direction in order to focus properly. When dealing with the dreamer managers should aim to aim calm and give them clear direction. Keep away from the touchy feely and overfriendly approach as this can be a distraction, in your training present simple bullet points with a purpose to maintain focus. It is important for managers to identify these personality types as early as possible- preferably during the hiring process as this will put a clear and structured managerial plan in place. FOR MORE INFORMATION, TIPS AND TRICKS FILL IN YOUR DETAILS BELOW   ### Here is a Networking Philosophy that Works What’s the big deal with networking? It is simple, networking is a way for professionals to connect with each other and it’s a really important skill to have. At iTOL HQ we have been watching this Ted Talks video about networking and we think that Christopher Barratt is onto something with his networking philosophy. What we have done, is take a good long look at Barrat’s principals and applied them to the world of learning and development. The four principals of networking as in this video are as follows: So why has Barratt decided that these are the cornerstones of networking? He could say that social interaction is the main aspect of networking but he uses these four points. This is because networking is a human experience, it is about building relationships and using them to your advantage professionally. So these are the four human processes that we go through when we go to a networking event or meet like minded professionals. KNOW As with any human interaction it is vital that we know and like the person before we can move onto the next two elements. Services such as LinkedIn are a really useful way to network digitally, but they lack that social element. LIKE This is because we cannot truly know a person through an online profile, it requires a human experience. Once we get to know somebody we may even like them Liking a person in a professional sense is very different to liking them in a personal sense You may like a person’s professional values, they may resonate with your own. You might find that in a networking situation you may believe in another’s training methods, or their coaching ethos. You might also understand their training models and use them yourself. TRUST If you reach this stage you can then go on to trust them, trusting in this person means taking further steps professionally with them. They can become a contact whose input you value and understand. BUY Once you have progressed through the human stages of networking, you might then pursue them commercially. This means that you will invest in the relationships that you have forged through this, these contacts might become vital in your next training venture, and perhaps this relationship can develop into a professional partnership. iTOL have recently formed a strategic partnership with Qualifications House- UK in opening iTOL licensed training centres in the United Arab Emirates and this is the type of result that can emerge from the development of professional relationships. iTOL's growing network is a great way for people within the industry to connect, to find out how you can get involved fill in the form below.       ### 10 Ways World Class Trainers are Making Training Stick What are these 10 simple tricks? So, there are ten criteria to creating stickiness in training… They are: Train using visual, auditory, kinaesthetic and tactile tools It is vital to use the right tools for the right participants. You should remember that everybody learns differently and you have to cater for that. Make skills relevant and related If you can make the skills that you are teaching relevant to your participant’s work and everyday life then you are one step closer to teaching them something that will last. Use low density classes Using smaller classes creates a personal and highly tailored training experience, at iTOL we train to a maximum of 6 people at a time. Use short classes and short modules Long taught classes are a thing of the past! It has been proven that shorter bursts of information will keep an audience engaged and willing to learn. Repeat the message often Repeating your message will reinforce it, making it the most prominent aspect of the learning experience.     Keep the message consistent Don’t change your message, this can cause confusion and reduce clarity. You want your training to be as clear as possible. Provide the learner with motivation Motivation is key, if you can find a way to motivate your learners then they will be completely on board with your training. This can be achieved through rewards, in and out f the training environment. Provide the learner with confidence If your learner isn’t confident in the environment it will damage the learning experience. Give them the confidence to speak, this will create a two way learning process from which they can take a lot more. Provide the learner with support Let the learner know that you as a professional are there for them, you can provide your insight without prejudice and help them to develop. Provide the learner with feedback. Give your learner constructive feedback, perhaps they need to work on a skill a little more after your training. If they take your feedback on board their training will stick and they will develop professionally. ### 9 Things Trainers SHOULD NOT Ask Their Students to Do Do you find it hard to keep your students on your side? Training and development relies heavily on the participation of the students, so it is important that as trainers we keep our students on board. There are 9 things that trainers should avoid asking their students to do if they want to run a successful session. iTOL find that avoiding these basic mistakes will help you and your students to develop. They are as follows: BUSY WORK Busy work is a task or assignment given to students with no real purpose other than to keep them busy, or simply give them something to do. Asking your students to do pointless work will frustrate them and decrease engagement. LISTEN ALL THE TIME Students should not always listen, studies show that adults have a 5-10 minute attention span. Don’t force your students into a tedious situation, break your teaching up break up your training with activities to keep them engaged. ALWAYS WORK IN A GROUP Group work is a powerful tool, it allows students to use each other to develop and ease some of the tension involved in the learning process. However, do not expect your students to engage in continual group work, some students work better in a personal environment (for this reason iTOL keep our training classes to no more than six students) this allows for a mixture of group and individual work. Use group work as a way to allow your students to work independently, and a way to measure the results of their learning. COMPETE WITH OTHER CLASSMATES Some may say that a little competition is healthy, it keeps us poised and ready to go. However, this may have a negative impact on some students, the competition may become the focus rather than the learning. If you put your students in an uncomfortable position they are less likely to learn from your training. PERFORM A TASK WITHOUT MODELLING It is important to have a sense of empathy in your training sessions, you have to ask yourself if you could complete the task if you didn’t properly understand it. The chances are you’ll be teaching a skill or topic that is completely new to your students, so you cannot expect them to perform a task without a proper understanding. The best way to express understanding is through modelling the task yourself, it is much easier to show rather than tell. VALUE ANSWERS INSTEAD OF QUESTIONS It is important that you can provide the answers to any query that may be asked, but do not ask your students to value these answers over any questions that they may have. An important part of learning and development is questioning anything that you may not understand, for some people this is an important part of the learning process. SET VAGUE GOALS Clear goals mean that you can produce some really clear objectives, if you have clear objectives you will be able to measure your progress. Don’t encourage vague goals amongst your students as this will be of no benefit to them. If they have a specific goal your training can be tailored to achieve this. BE SOMEONE THEY ARE NOT You will come across many different personality types, some personalities may lend themselves to what you are teaching, and some may not. This doesn’t mean that one type of personality is better than the other, it is your job as a trainer to cater for all personalities so that everybody benefits. GIVE UP This may seem obvious, but you should never tell your students to give up. Everybody has to start somewhere, including yourself as a trainer. Adapt your strategy to cater for them and encourage their development instead. Enter your details below for more L&D tips and tricks: ### The Three C's of Consulting As a consultant, you may think to yourself that there should be some form of magic formula, recipe or equation that can be used to create the most effective consultancy experience. The truth is that being a successful consultant doesn’t happen by accident, in fact, it is achieved through a combination of skills and attributes. Although this magic formula is yet to be discovered, correctly applying these skills and attributes to your professional endeavours is certain to produce successful results. The three interdependent variables that appear to play a major role in consultancy are; confidence, credibility and competence. Firstly confidence is key to your success, if your professional development is dependent on the professional development of others then it is important that they can have confidence in you. Your students or clients can only have confidence in you, if you have confidence in yourself. In this sense, confidence is what we believe about ourselves. The confident consultant believes that he or she has something of value that they can bring to the process. It is vital that confidence is not confused with arrogance, this would potentially damage client relationships rather than build upon them. Confidence, in this case, refers to a sense of self-awareness; knowing your strengths and using them to your advantage in a professional environment. As mentioned earlier, these three elements are interlinked, confidence will often grow as competence and credibility grow – we start to feel confident based on our knowledge, skills and reputation. On the other hand, confidence can collapse if the other two elements falter. As a consultant, you will find that one of the most important elements of maintaining your confidence will lie in the recognition that it is OK to not know. The freedom of not knowing will help to avoid defensive, face-saving routines. It is impossible to grow and help others to achieve their goals if you are in denial about your knowledge. Which brings us onto the second element; competence. This is having the right skills and knowledge to meet the demands of a particular situation and the ability to apply them effectively to bring about change. After all, the overall goal in consultancy is generating some sort of change. Being able to competently bring about change will increase your credibility as a consultant. The competent consultant has the ability to read situations, consider options and approach others with genuine wisdom and integrity. The ideal consultant is an emotionally intelligent person who knows that consultancy relies a lot on building and maintaining a relationship. Through these relationships they will be able to instigate change in the midst of complex environments. The third and final element to consider is credibility, this is what others think about us, as consultants. It is possible to have highly developed competence and confidence but without credibility to match, these elements may be considered useless. The reputation of the consultant is what drives us, what the client believes about us to be true is just as important as what actually is true. Consultants should ensure that their reputation is true to their ability and their understanding of themselves. This is a particular difficulty for internal consultants, based in HR or training departments, highly skilled individuals who may be viewed as administrators rather than knowledgeable agents of organisational change. It is important to market yourself and your skills to boost credibility. It is the combination of confidence, competence and credibility that appear to make the difference to the professional outlook of consultants. This is the closest we can currently get to a magic consultancy formula. ### Telling a Story to Engage Your Participants In the learning and development profession, many of us use storytelling on a daily basis. We attempt to capture the imagination of our students and metaphor becomes a valuable training tool. What we must ask ourselves is if we use storytelling enough in our training. Last week we talked about thematic learning and the power of imaginative solutions in a training environment, but what happens when the theme that you have applied is difficult to connect to the lesson that you are delivering? In circumstances where your theme fails to illustrate the skill properly, we can branch out into storytelling as a means of expressing our point. In using storytelling we maintain the strong metaphorical understanding that comes with thematic learning without changing our training styles to fit, instead we can simply choose an appropriate story and tailor that to emphasise what we are saying. Teaching through storytelling may seem like a romantic idea, but it is a powerful tool that deeply connects with the human psyche. It is a method that rings true regardless of origin; the children’s fairy tale often teaches a valuable life lesson, philosophers such as Plato used narratives to explain their theories and authors of fiction all over the world tie their views into their plots. So how does this fit in to your training? Steve Denning (ex- World Bank executive) writes about storytelling as an approach in leadership and management and the impact that it can have on learning. He explains that managers and marketers are beginning to use this tool to communicate on a deeper level. What Stories Can We Tell? Metaphorical or symbolic stories Traditional pieces of fiction often carry a meaning, if you are teaching a skill such as problem-solving then you might want to use a story that illustrates how breaking a problem down into smaller parts is one way to tackle an issue. This method requires sharp storytelling skills and the ability to express the point clearly, the stories being told need to be tested by the trainer in order to measure how effective that particular story is. This also offers a breakout from thematic learning, if you are struggling to make your theme fit your lesson then it can be used to tie the theme back into your workshop. Real-life experience Providing your students with a brief insight into your personal experiences may be useful in creating a sense of empathy, a powerful emotion that can engage and excite those in a learning environment. This means that the learner can connect with your lesson and potentially offer their own experience as a means of developing the idea. This can also be achieved by using the experience of other professionals, who outline in their literature what they have achieved through their experience. The key here is using the right story, with the right people at the right time. If you can develop your own storytelling skills and successfully combine the three, then you are one step closer to integrated training success. What are your thoughts on storytelling techniques? Get in touch! Twitter: @ITOL Facebook: https://www.facebook.com/ITOLGLOBAL/ ### Developing Professionals in the Heart of a Developing City Our New Strategic Partnership iTOL is proud to announce our new strategic partnership, in which we will be working closely with London based company, Qualifications House. We will be working to deliver our qualifications and courses around the world. Together we have already established the first in a network of iTOL accredited centres in the Middle East and North Africa. This type of partnership is the first of its kind and the first centre that we will be working with is the Tafkeer Institute of Vocation Innovation based in Abu Dhabi. Qualifications House is ‘a unique educational establishment that focuses on awarding qualifications in the UAE and the UK to different categories of people’. They are devoted to providing vocational learning for those who fall outside of the typical boundaries of education. They have established a learning centre for deaf and blind professionals, providing career enhancing opportunities that may not have been available before. Their other services include corporate training and teacher training qualifications. At iTOL we admire the ethos of our new partners and are looking forward to developing our services together. We pride ourselves on our ability to develop; not only do we work in developing the skills and careers of others, but we aim to adapt ourselves so that our services can be used worldwide. We are proud to add Abu Dhabi to the comprehensive list of locations worldwide that benefit from the influence iTOL accredited courses and qualifications. Considering the rapid rate of economic growth achieved by Abu Dhabi in recent years and the projected 3.1% increase for this year, iTOL is committed to developing professionals in the heart of one of the most industriously developing cities in the world. iTOL director Harry Bundred has commented that he is  ‘really excited to be working with QH-UK in the Middle East and is pleased that their standards of quality and client care match our own. We feel that we can provide valuable support and exciting opportunities for the L&D profession in this area.’ ### Thematic Learning - and how you can use it Gone are the days of the listen and learn mentality, people embrace training because it enriches their lives and helps them to develop. What they don’t want is to be preached to in the overwhelming style of classroom teaching. After all, research suggests that everybody learns differently, whether this be audio, visual, kinaesthetic or a combination of the three. Trainers have to remember that when they are dealing with more than one person they will likely have to cater for multiple learning preferences and habits. This is one of the main challenges of training; how do we, as trainers keep our trainees engaged and open to learning? The answer to this is thematic learning; this provides a truly immersive experience for the student and keeps them engaged in your workshop content. Applying a theme to learning makes it fun and most importantly makes it a memorable experience for those who want to learn. In a learning and development context, a theme is simply a metaphor to help the trainer express the skill that they wish to teach and it can be tied directly into the workshop content. If you are running a workshop that is focused on growing, a gardening theme may engage your students. Similarly a detective theme may lend itself to problem solving and encourage further engagement with your workshop objectives. A theme can help to: Create a fun and relaxed training atmosphere. Humanise the learning process- If your learners are intimidated by the typical classroom atmosphere and engaging with training, then this process should help to bring their personal goals into a safe and enjoyable environment. Stimulate creativity- if your students are stimulated and feeling creative then your workshop will naturally flow. Create strong learning links to everyday objects- creating connections is an essential part of learning, creating thematic connections can create strong neurological links for participants and enhance their learning experience. These links will then make it easier for your learners to apply their training to their everyday lives. Whether you are a coach who is focusing on personal development or a trainer who is working towards a business goal, thematic learning can help you to achieve your objective. The theme should flow throughout the entire learning experience, this creates a sense of consistency for the learner and allows them to really settle in to the learning environment. If trainers can tie their chosen themes into their workbook, peripherals and learning environment the underlying metaphors will add an entire new dimension to the learning experience, helping the students to learn, develop and grow. What do you think? If you would like to join the conversation and suggest or discuss any thematic learning ideas with us then you can reach us at Twitter: @ITOL Facebook: https://www.facebook.com/ITOLGLOBAL/ ### The five personalities of innovators Whenever I try to conjure up what innovation looks like, the same slideshow of images clicks across my mind: that photo of Einstein with his tongue sticking out, Edison with his light bulb, Steve Jobs onstage in his black turtleneck, introducing the latest iThing. Unoriginal and overdone, to be sure. And not all that accurate. Because it’s not just about that romantic “ah ha!” moment in front of a chalkboard or a cocktail napkin, it’s about the nitty-gritty work that comes after the idea, getting it accepted and implemented. Who are these faces? And, most importantly, as I’m sure you’re all asking yourselves: where do I fit in? A recent study isolates and identifies five major personalities crucial to fostering a healthy atmosphere of innovation within an organisation. Some are more entrepreneurial, and some more process-oriented – but all play a critical role in the process. Thinkers need doers to get things done, and idealists need number crunchers to tether them to reality. Though it may seem stymieing at times, in any healthy working environment, a tension between the risk-takers and the risk-averse must exist otherwise an organisation tilts too far to one extreme or the other and either careens all over the place or moves nowhere at all. An effective and productive culture of innovation is like a good minestrone soup; it needs to have the right mix and balance of all the ingredients, otherwise it’s completely unsuccessful, unbalanced — and downright mushy. The study surveyed more than 1,200 executives in Europe across a range of topics and themes. Using a series of questions about their attitudes, beliefs, priorities and behaviours, coupled with a look at the external forces that can either foster – or desiccate – an innovative environment, a picture emerged of five key personality types that play a role in the innovation cycle This last piece – the corporate environment – is a stealth factor that can make or break the potential even the most innovative individual. Look at it this way: a blue whale is the largest animal known ever to have existed, but if you tried to put it in a freshwater lake, it wouldn’t survive. Well, that and it would displace a lot of water. My point? Even the largest and mightiest of creatures can’t thrive in an environment that doesn’t nurture them. The themes surveyed in these studies are universal; despite the focus on European executives, these personalities are applicable across oceans and cultures. I’ll leave it to you to decide which one fits you best. You may even see a little of yourself in more than one group. But remember, none of these are bad. All play crucial roles in developing an idea, pushing it up the corporate channels, developing a strategy and overseeing execution and implementation. These are all pieces of a puzzle, arteries leading to the beating heart of corporate innovation. (1) Movers and Shakers. With a strong personal drive, these are leaders. Targets and rewards motivate them strongly, but a major incentive for this group is the idea of creating a legacy and wielding influence over others. These are the ones who like being in the front, driving projects forward (and maybe promoting themselves in the process), but at the end of the day, they provide the push to get things done. On the flip side, they can be a bit arrogant, and impatient with teamwork. Movers and Shakers tend to cluster in risk and corporate strategy, in the private equity and media industries, at mid-size companies; though they comprise 22% of total executives, at companies with revenues of £25 million to £1 billion, Movers and Shakers can encompass up to one-third of the executive suite. (2) Experimenters. Persistent and open to all new things, experimenters are perhaps the perfect combination for bringing a new idea through the various phases of development and execution. “Where there is a will, there is a way,” is perhaps the best way to describe them. They’re perfectionists and tend to be workaholics, most likely because it takes an incredible amount of dedication, time and hard work to push through an idea or initiative that hasn’t yet caught on. They take deep pride in their achievements, but they also enjoy sharing their expertise with others; they’re that intense colleague who feels passionately about what they do and makes everyone else feel guilty for daydreaming during the meeting about what they plan on making for dinner that night. Because they’re so persistent, even in the face of sometimes considerable pushback, they’re crucial to the innovation cycle. They tend to be risk-takers, and comprise about 16% of executives – and are most likely to be found in mid-size firms of £100 million to £1 billion (20%). Surprisingly, they’re least likely to be CEOs or COOs – just 14% and 15%, respectively, are Experimenters. (3) Star Pupils. Do you remember those kids in school who sat up in the front, whose hands were the first in the air anytime the teacher asked a question? Maybe they even shouted out “Ooh! Ooh!” too just to get the teacher to notice them first? This is the segment of the executive population those kids grew into. They’re good at…well; they’re good at everything, really: developing their personal brand, seeking out and cultivating the right mentors, identifying colleagues’ best talents and putting them to their best use. Somehow, they seem to be able to rise through the ranks and make things happen, even when corporate culture seems stacked against them. Unsurprisingly, CEOs tend to be Star Pupils. What’s most interesting about this group, though, is the fact that, at 24% of corporate executives, they don’t seem to cluster in any one particular job function, industry or company size; rather, they can grow and thrive anywhere: IT, finance, start-ups, established MNCs. They’re the stem cells of the business world. (4) Controllers. Uncomfortable with risk, Controllers thrive on structure and shy away from more nebulous projects. Above all, they prefer to be in control of their domain and like to have everything in its place. As colleagues, they’re not exactly the team players and networkers; Controllers are more insular and like to focus on concrete, clear-cut objectives where they know exactly where they stand and can better control everything around them. They comprise 15% of executives — the smallest group overall — and tend to cluster on both extremes of the spectrum: either in the largest enterprises (with 1,000 or more employees) or the smallest (with fewer than 10). This makes sense when you think about it: controllers thrive on overseeing bureaucracy (at larger firms) or having complete control over all aspects of their sphere – at the smallest firms, they may be the business owner who has built an entire company around their personality. Controllers pop up most frequently in sales and marketing and finance, and populate the more practical, less visionary, end of the corporate hierarchy: these are the department heads and managers who receive their marching orders and get to mobilising their troops to marching. (5) Hangers-On. Forget the less-than-flattering name; these executives exist to bring everyone back down to earth and tether them to reality. On a dinner plate, Hangers-On would be the spinach: few people’s favourite, but extremely important in rounding out the completeness of the meal. Like Controllers, they don’t embrace unstructured environments, and they tend to take things one step further, hewing to conventional wisdom and tried-and-true processes over the new and untested. When asked to pick a side, Hangers-On will most likely pick the middle. This is not necessarily a bad set of characteristics to have; someone has to be the one to remind everyone of limitations and institutional processes. While they comprise 23% of all executives – the same no matter the company size – they cluster most strongly in the CFO/ Treasurer/Comptroller role, where 38% are Hangers-On. This makes sense; someone has to remind everyone of budget and resource constraints. No one group can be considered the purest “entrepreneurial group,” but Movers and Shakers and Experimenters may be the closest. They have the strongest tendency to be internally driven, in control and bridle the most at others telling them what to do. Younger, more innovative firms generally need Movers and Shakers at the top, channelling the energy of Experimenters into a vision that can be implemented. As organisations grow larger and more established, however, they need Star Pupils who can translate that vision into a strategy and lead it forward, Controllers who can marshal the troops to execute it and Hangers-On who can rein it in. A firm reaching maturity has greater need for strong processes, as well as those who value control. As we’ve seen time and again, unbridled innovation is a wonderful thing. But it’s what comes next that’s arguably more important. To get an innovative idea off the ground, it’s crucial to have a cast of characters who can keep that tension between risk-taking and reality at a healthy balance midway between the sky and the ground — where innovation can thrive. Originally published in Training and Learning Volume 4 Issue 10. ### Communication, you can't change without it The challenge – for Improved Business Performance in the Training Environment Communication is the life-blood that circulates in all areas of the business. It needs constant attention and improvement. This is a universal truth which we all accept but our actions do not always comply. We are too busy; there is a crisis to deal with; we will tell people later. Communicating really must be a priority for everyone. With ever-changing business environments, it is critical to commitment and performance. The strongest and most consistent message from our recent research into IT Related Change was the need for more, effective communication. One manager commented: “We put a lot of effort into communication – regular face-to-face meetings in the department, monthly presentations, a monthly magazine and user representation on the task force. In spite of all this, with hindsight, there was insufficient communication.” On a more general note, research among CEO’s in the US asked “If you could go back and change one thing, what would it be?” The most frequent reply… “The way I communicate with my colleagues”. Good communication is a powerful and essential facilitator of change. It can do much to further the aims of the business, but only if enough thought, energy, and resources are invested in it. Communication speaks to the bottom line… so tell it how it is…! Why communicate? - the payoff Communication is not just an end in itself. It is vital to achieving business results and effective change will not happen without it. It is necessary for: Shared direction. People need to know how their efforts fit into the whole – when things are moving fast, a shared view of the target holds the change effort together. Commitment. Every bit of research about what gets people committed has emphasised that involving them in the decisions makes the difference. Informed decision making. Effective decisions for High Performance at every level depend on smooth and speedy information flows up, down, and across the organisation. Morale. People need opportunities to discuss their personal concerns about change so that they continue to feel good about the organisation and the thrust of the development. They also need encouragement by acknowledging and publishing successful progress. Learning in individuals and teams and between people across the organisation. There is a need to share experiences from previous change initiatives and to help others to learn from each one as it evolves. There’s no point in learning alone; profit lies in learning from each other for continuous improvement. Business integration across the organisation and to ‘focus on the customer’. Most change depends on communication across organisational borders and the customer ideally only wants one interface. Multiple change initiatives across the organisation also need to be integrated to avoid duplication and to maximise their impact. Communication is hard, and also soft… so enrol the top team. How to Communicate Effectively – four answers (1) Actions speak louder than words – behaviour is the key From the beginning of any change, senior executives need to present a consistent view of the future as they see it. Their behaviour will be watched more closely and have more creditability than the latest corporate video. So, for example, if the new corporate vision is ‘The customer is king’, front line employees will soon become cynical about managers who: Push old stock when it doesn’t match customers’ needs Promote those who demonstrate such behaviour Indulge in parochial, ‘stove pipe’ thinking The vision will wither on the vine. Customers will react to the way they are actually treated. Employees will follow the example set from the top. Rather than rely on sterile corporate statements, senior executives need to communicate the kind of organisation they want to create by: Describing how the organisation will be recognised and talked about in the market place. Demonstrating the behaviours they want employees to follow – ‘the way we do things around here’. Keeping day to day decision making – and reactions when things go wrong – consistent with the culture. Talking about these things consistently and with passion on every possible occasion. Practice what you preach – do what you say and say what you do. (2) Face to Face is Best Communication during change immediately conjures up visions of corporate videos and newsletters. But research suggests: 75% of companies using such media believed them ineffective and 70% of communication managers referred to their publications as ‘attempts at the truth’, which does not mean that this was deliberate! Less than 15% said that the publications reflected the entire truth. Only 20% of one major manufacturer’s employees thought that a company publication was ‘valuable and believable’. Of course there is a need for some corporate communication. And the source of information which employees really trust is their immediate supervisor or manager. Managers and supervisors need to be primary targets for clear communication and support, at a time when they too may feel vulnerable. To enable them to manage discussions with their staff credibly and with confidence, they need training to develop their own skills in briefing, listening and facilitating planning discussions. In order to own and add value to the change message, they need the flexibility to tailor it to their own departments. Consistency needs to be maintained by a regular supply of professionally produced material to support them. Don’t shoot the pianists – help them play new tunes. (3) Real listening as well as talking Communication is a two-way process. Open channels upwards are just as important as open channels downwards and across the organisation during a period of change. Groups and individuals need opportunities to give managers their reactions to what’s going on; to know they will be listened to without defensiveness or fear; to feel their contribution is valued and respected; to believe that they are encouraged to ‘think outside the box’. Senior managers need to appreciate and take advantage of the reality that those closest to the customer – and the day-to-day work – may know how best to implement a change. They need to understand the practicalities of change, by listening to those views and obtaining feedback. People whose jobs are changing need individual time with their managers (and in some circumstances counsellors) to discuss their personal agendas and the implications for them – and to explore their opportunities. Open, honest, two-way communication needs to be a regular feature of the change process from the beginning. Having started as the organisation intends to go on, effective communication becomes a habit throughout implementation of the change. The meaning of communication is the response which it elicits. (4) Plan it, manage it, keep it flexible and evolving The best examples of major and radical transformation in the past 10 years had significant plans for communication and involvement. The plans covered the total workforce and a significant investment was made in them. Our own research and experience suggests that not many organisations are making the same kind of investment. Few effective IT projects would be started without a project plan and yet organisations regularly embark on major change programmes without any similar plan for managing change or communication. So communication is not just about expensive and flashy launches or even the activities for the first 100 days. To be effective, it requires a sustained programme which keeps the message constantly in front of people – on the agenda of routine meetings; formal briefings; videos; newsletters; email; noticeboards; senior executives walking about talking to people etc. Effective programmes of change are supported by a rigorous Communications Plan which: Identifies and addresses everyone internally and externally who has a stake in the change. Includes milestones and plans for bite-sized chunks of activity and early wins so that early successes and individuals who lead the way can be given maximum publicity. Emphasises methods of achieving reliable feedback from information, ideas and reactions, offering involvement in decision making as well as direction. Concentrates on face-to-face communication and on training line facilitators to do it well, supported by a variety of media and the professional skills necessary to design it well. Models the new culture – that new way of doing things. Takes account of different national cultures – and cultures within the countries too, recognising that different employees might hear a different message. Inevitably, people will make mistakes so talk about them openly rather than pretending that they do not exist. Is flexible enough to change as events unfold. Originally published in Training & Learning Volume 4 Issue 4. ## Pages ### Accredited Centres [vc_row full_width="stretch_row_content" equal_height="yes" content_placement="middle" parallax="content-moving" css=".vc_custom_1526289657163{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: center;background-repeat: no-repeat;background-size:cover;}"][vc_column css=".vc_custom_1571242291903{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/04/background-image01-1.jpg?id=3788) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" offset="vc_col-lg-6 vc_col-md-6 vc_col-xs-12" el_class="order-2"][vc_empty_space][vc_single_image image="44137" img_size="400x300" css=".vc_custom_1727435846591{margin-left: 90px !important;}"][vc_single_image image="42375" img_size="150x150" style="vc_box_shadow_circle" css=".vc_custom_1727435817879{margin-top: -125px !important;margin-left: 100px !important;}"][vc_empty_space][/vc_column][vc_column css=".vc_custom_1528355102437{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}" offset="vc_col-lg-6 vc_col-md-6 vc_col-xs-12" el_class="order-1"][vc_column_text]Recognition as an ITOL Accredited Centre can be achieved quite simply. 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link="https://atomtd.com/"][vc_column_text] ATOM Training & Consultancy Institute  Trinidad & Tobago [/vc_column_text][/vc_column_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement="middle"][vc_column_inner width="1/4"][vc_single_image image="43930" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://www.secureforests.com/"][vc_column_text] Secure Forests United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43931" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://www.howdens.com/"][vc_column_text] Howdens United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43932" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://omniplexlearning.com/"][vc_column_text] Omniplex Learning United Kingdom  [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43934" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://nfcq.co.uk/"][vc_column_text] National Foster Carers Qualification   United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement="middle"][vc_column_inner width="1/4"][vc_single_image image="43993" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://mindsightsconsulting.com/"][vc_column_text] Mindsights Consulting Malaysia [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43994" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://www.gov.uk/government/organisations/department-for-levelling-up-housing-and-communities"][vc_column_text] DLUHC United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="44007" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://heartknocksglobal.com/"][vc_column_text] Heart Knocks Global Malaysia [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="44013" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://cxlgroup.com/"][vc_column_text] CXL Group  Malaysia [/vc_column_text][/vc_column_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement="middle"][vc_column_inner width="1/4"][vc_single_image image="44062" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://www.ipxa.org/"][vc_column_text] International Patient Experience Academy United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43994" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://www.gov.uk/government/organisations/department-for-levelling-up-housing-and-communities"][vc_column_text] DLUHC United Kingdom [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="44007" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://heartknocksglobal.com/"][vc_column_text] Heart Knocks Global Malaysia [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="44013" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://cxlgroup.com/"][vc_column_text] CXL Group  Malaysia [/vc_column_text][/vc_column_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement="middle"][vc_column_inner width="1/4"][vc_single_image image="43772" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://lemoneight-consulting.com/"][vc_column_text] Lemoneight United States of America [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43391" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://voicestudycentre.com/"][vc_column_text] Voice Study Centre United Kingdom [/vc_column_text][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43437" img_size="medium" alignment="center"][vc_column_text] Healthcare Organization Of Professional Development Egypt  [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][vc_single_image image="43903" img_size="medium" alignment="center" onclick="custom_link" img_link_target="_blank" link="https://scaredsowhat.com/"][vc_column_text] Scared so what United Kingdom [/vc_column_text][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner][vc_column_text] Accredited Centre FAQ's  [/vc_column_text][/vc_column_inner][vc_column_inner][/vc_column_inner][/vc_row_inner]Why should I Certify my Training?In an increasingly competitive market, we have found among providers an appetite to stand out from the crowd by having their activities validated and certified for quality, and among professionals a desire for assistance in identifying good quality provision. Certification by ITOL provides a kite mark of quality that serves professionals and providers alike, and helps to raise overall standards. An independent standard enables potential clients to recognise high quality provision.What happens if we don't satisfy your Criteria?ITOL demand high standards because we need good quality training provision to be recognised and encouraged. However, we do not justify our standards by operating on a '% fail' basis, we want all training provision to be recognised for its quality. Therefore, we work with you to help you achieve certification, our team is available to provide free advice and support until you are successful.What exactly is an Accredited Centre?ITOL Accredited Centers are 'virtual'. This means that there is no need for a physical place to operate from. Whether you are a freelance/independent trainer, a training company or a training department within an organisation, you can apply. We charge an annual fee and all of your Training events will be automatically Accredited free of charge.How much does it cost to become an Accredited Centre?Becoming an ITOL Accredited Centre is really simple: You will pay £1300 p.a. and all of your Training events are automatically Accredited free of charge. Student registration/certification costs £10 per student and there are no re-certification fees. The whole process normally takes around 10 working days – sometimes sooner.How does the Certification process work?Certification is a straightforward process. To show that you satisfy the criteria, you complete an application form and send supporting documentation. A team of L&D expert’s will check it out for what we call “learning logic”. In other words, we check how it is designed and if it will be delivered well enough to achieve its objectives and how will this be assessed. We do not certify the detailed content of your training - you are the ‘subject matter expert’. We provide the expertise in learning and development. Once our L&D experts are happy, our friendly service team liaise with you to finalise the process.What are the benefits of being an Accredited Centre? Benchmark and quality assure your training against international standards. Public demonstration of your commitment to the highest quality of training delivery. Commercial credibility and added value to your training. Provide your clients with globally recognised Certification. How about Copyright and Intellectual Property?This is a concern for a number of our providers. Rest assured that copyright and your Intellectual Property remains with you and your organisation. Our panel of experts work under confidentiality agreements, and it is clear that your content is strictly your IP and not to be shared with any other parties. If it makes you more comfortable, we are happy to sign a non-disclosure agreement. If confidentiality is a serious concern for you we are also happy to conduct your assessment on a face to face basis. There may be a small charge for this depending on your geographical location.How much does each course Accreditation costs?The fee structure is really simple: Initial certification of one learning event £495 Individual certification of further events £150 Student registration/certification £20 per student There are no re-certification fees! The whole process normally takes around 10 working days – sometimes sooner.[/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658312127694{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656998025646{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656998014007{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656998081247{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Book a Strategy Review [/vc_column][/vc_row] ### Accredit Your Training [vc_row full_width="stretch_row" css=".vc_custom_1659033496694{background-color: #f6f7f8 !important;}"][vc_column][vc_column_text css=""]ITOL, the Institute of Training & Occupational Learning, provides independent, external certification for high quality training and learning activities which you may have difficulty gaining recognition elsewhere. ITOL Accreditation will raise your profile with both your clients and the wider L&D Profession. Using the ITOL brand and logo on training materials etc. signifies your commitment to the highest quality standards With ITOL Accreditation:[/vc_column_text] Your courses are internationally benchmarked and quality-assured; You demonstrate your commitment to the highest quality of training delivery; You add value and credibility to your training; You validate the financial investment of your clients. [/vc_column][/vc_row][vc_row full_width="stretch_row" parallax="content-moving" css=".vc_custom_1727083737300{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column css_animation="bottom-to-top" css=".vc_custom_1659033696817{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_video link="https://www.youtube.com/watch?v=t0NYcHXXGzk&rel=0" align="center" css=".vc_custom_1727435950843{margin-top: 35px !important;}" el_class="ytvideo_full"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1624876253974{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f8f8f9 !important;}"][vc_column css=".vc_custom_1523522437548{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="The procedure is very straightforward:" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" css=".vc_custom_1727083532674{margin-top: 0px !important;margin-bottom: 37px !important;}" el_class="heading-h1"] You must become a member of the Institute. (if you’re not already) Complete a simple application form and return it to us with some supporting documentation that we wil ask for; Our Quality Assessors will process your application and when satisfactory you will be given provisional approval and we will send you an invoice for the fees. When the invoice is paid, we will give you full and final approval to deliver that course as “an ITOL Accredited and Certificated Course”. [/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658294722037{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1658294577603{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1727083611473{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]The route to Accreditation is uncomplicated and cost effective[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656997799999{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Start the journey here [/vc_column][/vc_row] ### Resources ### Free Resources [vc_row el_class="resource-section"][vc_column width="3/3"][vc_column_text][resources_and_posts_terms][/vc_column_text][/vc_column][/vc_row] ### Certifications [vc_row][vc_column][vc_custom_heading text="Take your virtual training to the next level with ITOL’s ‘Certified Virtual Facilitator’ course!" use_theme_fonts="yes" css=".vc_custom_1692694389826{margin-top: 30px !important;margin-bottom: 50px !important;}"][vc_custom_heading text="Do you struggle to keep your learners involved with online training?" font_container="tag:h3|font_size:30px|text_align:left|line_height:1" use_theme_fonts="yes" css=".vc_custom_1692694317086{margin-bottom: 20px !important;}"][vc_custom_heading text="Do you feel they’ve ‘Zoomed out’?" font_container="tag:h3|font_size:30px|text_align:left|line_height:1" use_theme_fonts="yes" css=".vc_custom_1692694325491{margin-bottom: 20px !important;}"][vc_custom_heading text="Have you realised that what worked at the beginning of 2020 doesn’t work anymore?" font_container="tag:h3|font_size:30px|text_align:left|line_height:1" use_theme_fonts="yes" css=".vc_custom_1692694332827{margin-bottom: 20px !important;}"][vc_column_text css=".vc_custom_1692878185446{margin-bottom: 20px !important;}"]Becoming a ‘Certified Virtual Facilitator’ will prove that you have all the skills needed to deliver a highly successful on-line learning experience. In this 6 hour, 2 session Certification you will learn how to: Master technical expertise to deliver live online training with ease; Leverage on-line tools to increase interactivity; Optimize engagement from the start; Create virtual training materials and content using new and innovative approaches; Select appropriate virtual training strategies and activities that engage online learners; Sharpen your skills to masterfully inspire an engaging online event; Develop the unique virtual facilitation skills required to ensure learning transfer; Option to design and deliver a live online activity of your own; Reinforce learning with proven strategies; Close each session on a high note. [/vc_column_text][vc_column_text]In short, this live online Certification guides you to identify, develop, and practice the necessary skills to become a savvy virtual trainer. You’ll uncover the strategies and techniques needed to propel you toward excellence in Virtual Training.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][vc_empty_space height="70px"]Your fee of £ 584.40 includes:• Comprehensive course notes • Personal Learning Journal • Supplementary learning resources • Digital Certificate and Badge • 90 day access to all recorded online sessions • FREE 1 year feedback service (receive detailed feedback to help improve your courses)For dates and registrationclick here[vc_empty_space][vc_empty_space height="70px"][/vc_column][/vc_row] ### Masterclass: "Mastering Consultancy: Success Strategies for Trainers" [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Mastering Consultancy: Success Strategies for Trainers" font_container="tag:h1|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1684506623028{margin-bottom: 20px !important;}"][vc_custom_heading text="3 Hour Live On-line Masterclass." font_container="tag:h4|font_size:30px|text_align:left|color:%230c121f|line_height:40px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626787136359{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Join our transformative masterclass in Performance Improvement Consultancy and discover the strategies and techniques that top consultants employ to drive organizational excellence.[/vc_column_text][vc_column_text]During this intensive masterclass, you'll delve into the core principles of performance analysis and needs assessment, equipping yourself with the tools to identify performance gaps with laser precision. Our masterclass goes beyond theory, fostering your ability to lead and inspire teams towards excellence. With a network of seasoned professionals and like-minded peers, you'll forge invaluable connections that open doors to exciting opportunities and collaborative partnerships.[/vc_column_text][vc_column_text]Don't miss this chance to become an indispensable performance improvement consultant, armed with the knowledge and expertise to drive extraordinary results. Seize the opportunity and secure your spot in our upcoming masterclass. Your journey towards professional growth and unlimited potential starts here. Register now and embark on a transformative experience that will shape your career trajectory for years to come.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text="KEY OUTCOMES: By the end of this Masterclass you should be able to:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626788594282{margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/2"] Problem-Solving and Decision Making: This topic focuses on developing essential problem-solving and decision-making skills for consultants. Participants will learn frameworks and methodologies for approaching complex business challenges, gathering relevant information, analysing options, and making informed decisions. The masterclass will cover a number of valuable tools. [/vc_column_inner][vc_column_inner width="1/2"] Effective Communication and Client Engagement: Communication is a vital skill for consultants. This topic explores strategies for effectively communicating with clients, understanding their needs, building rapport, and managing client relationships. Participants will learn how to facilitate productive meetings, and navigate difficult conversations with clients to ensure successful project outcomes. [/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/2"] Performance Analysis and Needs Assessment: This topic covers the fundamentals of performance analysis and needs assessment in a consultancy context. Participants will learn how to identify performance gaps, analyse root causes, and conduct comprehensive needs assessments to understand the underlying factors affecting organizational or individual performance. [/vc_column_inner][vc_column_inner width="1/2"] Performance Measurement and Evaluation: Measuring and evaluating performance improvement initiatives is crucial for determining their effectiveness and driving continuous improvement. This topic introduces participants to performance measurement frameworks, and methods enabling them make rational recommendations for ongoing performance improvement. [/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/2"] Change Management in Performance Improvement: Implementing performance improvement initiatives often requires navigating change. This topic delves into change management principles specific to performance improvement consultancy. Participants will learn about change readiness assessment, stakeholder engagement, communication planning, and managing resistance to change. [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_message message_box_style="solid-icon" message_box_color="alert-success" css=".vc_custom_1680521171925{margin-top: 20px !important;margin-bottom: 40px !important;background-color: #ffffff !important;}"] The cost of this Masterclass is £179 + vat [/vc_message]Book your place nowLimited numbers ensure maximum benefit for participants.For a confidential chat call 0151 236 1813Book Your Place Now[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Book Your Place Now" link="url:https%3A%2F%2Fitol.corsizio.com%2Fc%2F6470b31eac4e1b1e7103262c|title:Masterclass%3A%20%E2%80%9CMastering%20Consultancy%3A%20Success%20Strategies%20for%20Trainers%E2%80%9D|target:_blank" el_class="button-masterclass"][/vc_column][/vc_row] ### Masterclass: "Mastering Consultancy: Success Strategies for Trainers" [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Mastering Consultancy: Success Strategies for Trainers" font_container="tag:h1|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1684506623028{margin-bottom: 20px !important;}"][vc_custom_heading text="3 Hour Live On-line Masterclass." font_container="tag:h4|font_size:30px|text_align:left|color:%230c121f|line_height:40px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626787136359{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Join our transformative masterclass in Performance Improvement Consultancy and discover the strategies and techniques that top consultants employ to drive organizational excellence.[/vc_column_text][vc_column_text]During this intensive masterclass, you'll delve into the core principles of performance analysis and needs assessment, equipping yourself with the tools to identify performance gaps with laser precision. Our masterclass goes beyond theory, fostering your ability to lead and inspire teams towards excellence. With a network of seasoned professionals and like-minded peers, you'll forge invaluable connections that open doors to exciting opportunities and collaborative partnerships.[/vc_column_text][vc_column_text]Don't miss this chance to become an indispensable performance improvement consultant, armed with the knowledge and expertise to drive extraordinary results. Seize the opportunity and secure your spot in our upcoming masterclass. Your journey towards professional growth and unlimited potential starts here. Register now and embark on a transformative experience that will shape your career trajectory for years to come.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text="KEY OUTCOMES: By the end of this Masterclass you should be able to:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626788594282{margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/2"] Problem-Solving and Decision Making: This topic focuses on developing essential problem-solving and decision-making skills for consultants. Participants will learn frameworks and methodologies for approaching complex business challenges, gathering relevant information, analysing options, and making informed decisions. The masterclass will cover a number of valuable tools. [/vc_column_inner][vc_column_inner width="1/2"] Effective Communication and Client Engagement: Communication is a vital skill for consultants. This topic explores strategies for effectively communicating with clients, understanding their needs, building rapport, and managing client relationships. Participants will learn how to facilitate productive meetings, and navigate difficult conversations with clients to ensure successful project outcomes. [/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/2"] Performance Analysis and Needs Assessment: This topic covers the fundamentals of performance analysis and needs assessment in a consultancy context. Participants will learn how to identify performance gaps, analyse root causes, and conduct comprehensive needs assessments to understand the underlying factors affecting organizational or individual performance. [/vc_column_inner][vc_column_inner width="1/2"] Performance Measurement and Evaluation: Measuring and evaluating performance improvement initiatives is crucial for determining their effectiveness and driving continuous improvement. This topic introduces participants to performance measurement frameworks, and methods enabling them make rational recommendations for ongoing performance improvement. [/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/2"] Change Management in Performance Improvement: Implementing performance improvement initiatives often requires navigating change. This topic delves into change management principles specific to performance improvement consultancy. Participants will learn about change readiness assessment, stakeholder engagement, communication planning, and managing resistance to change. [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_message message_box_style="solid-icon" message_box_color="alert-success" css=".vc_custom_1680521171925{margin-top: 20px !important;margin-bottom: 40px !important;background-color: #ffffff !important;}"] The cost of this Masterclass is £179 + vat [/vc_message]Book your place nowLimited numbers ensure maximum benefit for participants.For a confidential chat call 0151 236 1813Book Your Place Now[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Book Your Place Now" link="url:https%3A%2F%2Fitol.corsizio.com%2F|target:_blank" el_class="button-masterclass"][/vc_column][/vc_row] ### Certificate in Training Measurement & Analytics [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="SELF PACED QUALIFICATION – £392 inc VAT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1653906740160{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading source="post_title" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1653904044716{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Take this downloadable self-paced qualification and start a journey that opens up a world of exciting opportunities." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1653904058757{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_column_text]In the continuing face of relentless change, more pressure is coming on L & D departments to demonstrate that training is both effective and focused. Organisations need highly trained staff in order to reach their goals and when training doesn’t hit the mark it’s a serious matter with the fault normally at the beginning of the process. – identifying and analysing learning need. When we have accurately identified the gap that exists between current and desired performance and training plans have been put in place. We need to precisely report on our accomplishments. This requires a high level of competence in performance and assessment technique along with a range of measures to prove the validity of our training. In short, this qualification will help you to plan, implement, review and act upon assessment of training plans, programmes and activities. KEY LEARNING OUTCOMES: By the end of this qualification you should be able to[/vc_column_text] Describe a range of approaches and techniques to enable you to identify learning needs; Describe how these techniques can be applied to individuals and groups; Help individuals to identify their own current area and level of competence; Identify and agree on the learning requirements needed to meet performance standards; Handle changes in performance requirements and work roles; Prioritise between learning requirements; Evaluate individual and group performance against learning objectives; Evaluate learning programmes against the achievement of operational objectives; Modify and adapt learning events and activities for individuals and groups; Provide feedback to groups and individuals on their achievements; Provide feedback to organisations about improved learning outcomes [vc_empty_space height="20px"][vc_column_text] CONTENT – SOME OF THE TOPICS COVERED ARE: [/vc_column_text][vc_row_inner][vc_column_inner width="1/2"] Setting competence-based standards; Job analysis and Job description; Identifying tasks and Key result areas; Task and Behaviour analysis; Key learning indicators; Determining learning priorities; Internal and external validation; Objective and outcome setting; Individual and group feedback. [/vc_column_inner][vc_column_inner width="1/2"] Performance assessment techniques; Performance indicators and critical success factors; Evaluation strategy; Techniques for training validation; Levels of evaluation; Methods of data collection; Results and process feedback; Positive and negative feedback; [/vc_column_inner][/vc_row_inner][vc_empty_space height="20px"][vc_row_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-measurement-and-analytics-259725|target:_blank"][vc_column_text] Single Payment [/vc_column_text][/vc_column_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-measurement-and-analytics-259725|target:_blank"][vc_column_text] Easy Payments Interest Free[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Certificate in Mentoring Certificate in Training Design & Delivery Certificate in Training Measurement & Analytics Certificate in Team Leadership Certificate in Coaching [vc_message message_box_color="alert-info"]Interest free, flexible payment plan from £49 per month[/vc_message][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658308574287{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656998727181{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656998750900{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656998900885{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Certificate in Training Design & Delivery [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="SELF PACED QUALIFICATION – £392 inc VAT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1653906740160{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading source="post_title" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1653904044716{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Take this downloadable self-paced qualification and start a journey that opens up a world of exciting opportunities." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1653904058757{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_column_text]We sometimes forget that training is an art and not a science, in other words there is no formula that if followed makes learning guaranteed. Over the years there have been numerous theories about how people learn and each one adds a little more to our understanding of what helps and what hinders learning. These discoveries are reflected in the new ideas, technologies and methods of training. However, when it comes to designing training there is no right way of doing it. Similarly when it comes to delivery there are some questions that need our attention: “Do I need to ‘teach’ the learners or should they learn by doing for themselves?”; “What are the various methods I can use, and which would be the most suitable?”; “How can I manage potentially disruptive elements in a training group?” These and many other questions are answered with this qualification. KEY LEARNING OUTCOMES: [/vc_column_text] examine ways of designing learning; provide guidance on devising learning plans; identify and select options for meeting learning requirements; specify the resources and systems needed to support learning; develop and agree learning plans with your stakeholders; demonstrate skills, methods and procedures; Select, prepare and adapt group learning exercises, role plays and case studies; Present information to learners; Co-ordinate group learning to achieve learning objectives; Select and adapt learning materials. [vc_empty_space height="20px"][vc_column_text] CONTENT – SOME OF THE TOPICS COVERED ARE: [/vc_column_text][vc_row_inner][vc_column_inner width="1/2"] An overview of learning design; What are we trying to achieve?; Where are we starting from?; Researching and Analysing behaviour; Types of learning outcomes; Drawing up a specification; Preparing learners for training; Principles of learning design; Trainer-centred methods of delivery; [/vc_column_inner][vc_column_inner width="1/2"] Learner-centred methods of delivery; The importance of feedback; Principles of group formation; Group discussion behaviours; Recognising and using different forms of learning materials; Selecting and evaluating materials; Supporting the learner; Assessment and feedback. [/vc_column_inner][/vc_row_inner][vc_empty_space height="20px"][vc_row_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-training-design-and-delivery-6228|target:_blank"][vc_column_text] Single Payment [/vc_column_text][/vc_column_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-training-design-and-delivery-6228|target:_blank"][vc_column_text] Easy Payments Interest Free[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Certificate in Mentoring Certificate in Training Design & Delivery Certificate in Training Measurement & Analytics Certificate in Team Leadership Certificate in Coaching [vc_message message_box_color="alert-info"]Interest free, flexible payment plan from £49 per month[/vc_message][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658308286949{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656998554643{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656998579363{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656998520749{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Certificate in Team Leadership [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="SELF PACED QUALIFICATION – £392 inc VAT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1653906731305{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading source="post_title" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1653904044716{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Take this downloadable self-paced qualification and start a journey that opens up a world of exciting opportunities." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1653906381202{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_column_text]Managing human resources (people) is a crucial role in the modern organisation. This is done through the process of Team Leadership, this is the activity of overseeing staff to ensure that the work is performed to the required standard. Management supervision plays a vital role and the Team Leader is the important link between staff and senior management. They occupy a strategic position in the hierarchy of the organization. They are directly responsible for ensuring everything, including people; processes; equipment and sometimes budget, is in place to guarantee that standards and targets are met. The Team Leader is the ignition key that starts the engine of the organisation and keeps the managerial vehicle in motion. The Team Leader plays a key role and needs to be trained to the highest standard. KEY LEARNING OUTCOMES: By the end of this qualification you should be able to[/vc_column_text] Motivate your staff to higher levels of performance; Communicate clearly and concisely to avoid mis-understanding; Develop the best style of communication for your different audiences; Manage yourself more effectively; Successfully solve problems; Develop coping strategies for dealing with pressure and stress. Build an efficient and target reaching team. [vc_empty_space height="20px"][vc_column_text] CONTENT Some topics covered are[/vc_column_text][vc_row_inner][vc_column_inner width="1/2"] What makes a good manager; Understanding motivation; Developing emotional competence; Managing change; Purpose of communication; Understanding audiences; Verbal communication methods; Written communication methods; [/vc_column_inner][vc_column_inner width="1/2"] Developing styles of communication; Identifying signs of stress; Developing coping strategies; Effective time management; Successful problem solving; Briefing; Delegation; Feedback skills Understanding non-verbal communication [/vc_column_inner][/vc_row_inner][vc_empty_space height="20px"][vc_row_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-team-leadership-page|target:_blank"][vc_column_text] Single Payment [/vc_column_text][/vc_column_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-team-leadership-page|target:_blank"][vc_column_text] Easy Payments Interest Free[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Certificate in Mentoring Certificate in Training Design & Delivery Certificate in Training Measurement & Analytics Certificate in Team Leadership Certificate in Coaching [vc_message message_box_color="alert-info"]Interest free, flexible payment plan from £49 per month[/vc_message][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658311358744{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656999268944{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656999315206{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656999342430{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Certificate in Mentoring [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="SELF PACED QUALIFICATION – £392 inc VAT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1653906740160{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading source="post_title" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1653904044716{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Take this downloadable self-paced qualification and start a journey that opens up a world of exciting opportunities." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1653904058757{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_column_text]A straw poll asking managers how they picked up their management skills will often reveal an answer like : “From a previous boss of mine who taught me a great deal about the real world we work in”. On-the-job learning has existed for very many years but giving it a separate legitimacy of its own is relatively new. Such is the background of mentoring. In this Qualification you will look at mentoring as a whole system, you will understand what it is and recognise its uses and its prerequisites;[/vc_column_text] We will describe the process of mentoring from the point of view of all the parties involved; We will examine the sub-skills required by a mentor – what these skills are, and how to develop them as both trainers and mentors. finally we will identify what can go wrong in a mentoring system. [vc_empty_space height="20px"][vc_column_text] KEY LEARNING OUTCOMES By the end of this qualification you should be able to:[/vc_column_text] Explain the role of the mentor within development programmes; Identify the players involved in a mentoring system, their relationships, their responsibilities and the benefits they receive; Identify learning needs and give feedback to learners on their individual needs; Provide guidance to learners on different learning opportunities which are available within their development programme and/or organisations; Use coaching and business counselling skills with different learners to help them set and review learning objectives; Set and manage learning opportunities and projects for learners which allow for the monitoring of progress; Help individual learners to gain access to internal people and systems which can assist them in acquiring and applying learning in the workplace; State some of the possible problems arising in mentoring and how to overcome them. [vc_empty_space height="20px"][vc_row_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-mentoring-279285|target:_blank"][vc_column_text] Single Payment [/vc_column_text][/vc_column_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-mentoring-279285|target:_blank"][vc_column_text] Easy Payments Interest Free[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Certificate in Mentoring Certificate in Training Design & Delivery Certificate in Training Measurement & Analytics Certificate in Team Leadership Certificate in Coaching [vc_message message_box_color="alert-info"]Interest free, flexible payment plan from £49 per month[/vc_message][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658311553659{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656999042934{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656999082975{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656999096053{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Certificate in Coaching [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="LEARN TO BE A COACH – £397 & VAT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1570193450489{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading source="post_title" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1570192698209{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Take this downloadable open learning qualification and embark on a pathway that opens up a world of exciting opportunities." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1570192012634{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_column_text] NEED TO KNOW 5 Modules; The Coaching Dimension, Key Coach Characteristics, Crucial Coaching Skills, Core Coaching Models, The Coaching Relationship. [/vc_column_text] Baseline qualification with internationally recognised certificate for any area ofcoaching Study at your own pace in your own space Opportunity to join ITOL (with letters after your name) [vc_column_text] WHAT AND WHY? Stuck in a rut? Would you like ‘another string to your bow’ – just in case? Do you want to improve your CV? This qualification could be for you! If you are interested in people and have a desire to help them on their way, you have the basic requirement to be a first class coach. Coaching comes in all guises: Business Coach; Career Coach; Executive Coach; Life Coach; Performance Coach etc. Coaches are becoming a ‘must have’ for people, organisations and small businesses who want to be a success. When friends come to you for advice, rather than just listen wouldn’t you like to help them clarify what they really want and help them set some targets and make plans. You could be much more than a listening ear. Whether you want to be a better friend, an indispensable employee or even set yourself on a new career this qualification is the right place to start. WHAT’S INCLUDED: [/vc_column_text]  1 Comprehensive Manual containing 5 Modules; 7 Audio Sessions full of extra material and practical 1 Coaching Profile & Planner; 1 Case Study Assessment; Unlimited learning support that guarantees success. [vc_empty_space height="20px"][vc_row_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-coaching-338951|target:_blank"][vc_column_text] Single Payment [/vc_column_text][/vc_column_inner][vc_column_inner width="1/2"][vc_btn title="Buy Now" style="custom" custom_background="#91a43b" custom_text="#ffffff" shape="round" size="lg" align="center" css="" link="url:https%3A%2F%2Fpage.itol.org%2Fself-paced-cert-in-coaching-338951|target:_blank"][vc_column_text] Easy Payments Interest Free[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Certificate in Mentoring Certificate in Training Design & Delivery Certificate in Training Measurement & Analytics Certificate in Team Leadership Certificate in Coaching [vc_message message_box_color="alert-info"]Interest free, flexible payment plan from £49 per month[/vc_message][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658307312810{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656998275488{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656998300161{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656998313261{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Self-Paced Qualifications [vc_section full_width="stretch_row" css=".vc_custom_1624876401720{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;}"][vc_row gap="30" css=".vc_custom_1651837419539{margin-bottom: 50px !important;}"][vc_column css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="Self-Paced Qualifications" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1653459719602{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Our Self-Paced Qualifications are of the highest standard and can be taken anywhere in the world. Each of the qualifications has been written by an expert in their field. You can start whenever you like, and the qualification can be spread over a period to suit your needs. This means study can be fitted into busy life schedules – so, whether you wish to train alongside your daily job, or you are a busy parent looking after the family, you will be able to find the perfect home study course for you-." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1653903388192{margin-top: 0px !important;margin-bottom: 10px !important;}"] Work at your own speed and pace – Create a timetable to suit your lifestyle-. Study in the comfort of your own home, office, or whist on the move. The Qualifications are clearly presented, easy to follow and with updated, thorough, and regularly revised content. Certificates are awarded on completion of the Qualification. Tutor Support included – you can send an email to our tutors on professionaldevelopment@itol.org anytime and you’ll receive an answer and/or a link to book a call -. Flexible payment options: [vc_custom_heading text="Enrol today for as little as £49 per month (interest free) or a one-off payment of £392." font_container="tag:h6|font_size:18px|text_align:left|color:%23fa8e12|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1656674659496{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][/vc_column][/vc_row][vc_row css=".vc_custom_1650981406731{margin-bottom: 30px !important;}"][vc_column width="1/3"]Certificate in MentoringCertificate in MentoringFind Out More[/vc_column][vc_column width="1/3"]Certificate in Training Design & DeliveryCertificate in Training Design & DeliveryFind Out More[/vc_column][vc_column width="1/3"]Certificate in Training Measurement & AnalyticsCertificate in Training Measurement & AnalyticsFind Out More[/vc_column][/vc_row][vc_row css=".vc_custom_1650981406731{margin-bottom: 30px !important;}"][vc_column width="1/3"]Certificate in Team LeadershipCertificate in Team LeadershipFind Out More[/vc_column][vc_column width="1/3"]Certificate in CoachingCertificate in CoachingFind Out More[/vc_column][vc_column width="1/3"][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658297715924{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656997139260{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1728721916316{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656997148523{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Book a Strategy Review [/vc_column][/vc_row] ### Member's Profile [vc_row full_width="stretch_row" css=".vc_custom_1571040415605{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 170px !important;padding-bottom: 110px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-eighteen-image.jpg?id=4841) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs disable-on-um-login"][vc_column css=".vc_custom_1527669381384{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 3px !important;}"][vc_custom_heading text="Profile" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1638438008607{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1638437947274{margin-top: 40px !important;}"] chrishough View profile chrishough View profile Account Change Password Privacy Delete Account Account Account Username First Name Last Name Email Address Change Password Change Password Current Password Password Confirm Password Privacy Privacy Profile PrivacyEveryoneOnly meAvoid indexing my profile by search enginesNoYesShow my last login?NoYes Download your data Enter your current password to confirm a new export of your personal data. You must enter a password Request data Erase of your data Enter your current password to confirm the erasure of your personal data. You must enter a password Request data erase Delete Account Delete Account Are you sure you want to delete your account? This will erase all of your account data from the site. To delete your account enter your password below Password [/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1658298585136{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="3/4"][vc_column_text css=".vc_custom_1656600487612{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]For exclusive content view the Member's Vault[/vc_column_text][/vc_column][vc_column width="1/4"] Access [/vc_column][/vc_row] ### Member Registration [Content is password protected] ### Masterclass: Measuring the Impact of Training [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Measuring the Impact of Training" font_container="tag:h1|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1638467251350{margin-bottom: 20px !important;}"][vc_custom_heading text="3 Hour Live On-line Masterclass." font_container="tag:h4|font_size:30px|text_align:left|color:%230c121f|line_height:40px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626787136359{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Do you know the true ‘Dollar Value’ of your contribution to your organisation?[/vc_column_text][vc_column_text]Organisations thrive on training projects and programmes that improve business results. It is imperative that we calculate the benefits - monetary or otherwise – that we contribute to the success of our organisation. Few trainers can expertly use the range of reliable methods that exist to help them prove their worth.[/vc_column_text][vc_column_text]If we want to show that learning makes a positive difference, we need to be able to provide powerful evidence to demonstrate its effectiveness. We also need to show that training creates value from both individual and organisational perspectives. How do you convince budget holders that it’s been worth it?[/vc_column_text][vc_column_text]This live on-line masterclass aims to equip you with a variety of approaches and methodologies along with essential skills and tools for you to prove the value and impact of your training. So if you, or anyone in your team, need to explore practical and powerful methods for evaluating the effect of training – this is for you.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text="KEY OUTCOMES: By the end of this Masterclass you should be able to:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626788594282{margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/2"] Understand and Analyse a range of methodologies; Utilise 5 Models of Evaluation; Apply the appropriate method to each performance issue; [/vc_column_inner][vc_column_inner width="1/2"] Calculate the financial benefit of specific training programmes; Write an Evaluation Report for positive impact with all Stakeholders; Demonstrate the alignment of L&D with strategic objectives; [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_message message_box_style="solid-icon" message_box_color="alert-success" css=".vc_custom_1680521171925{margin-top: 20px !important;margin-bottom: 40px !important;background-color: #ffffff !important;}"] The cost of this Masterclass is £179 + vat [/vc_message]Book your place nowLimited numbers ensure maximum benefit for participants.For a confidential chat call 0151 236 1813Book Your Place Now[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Book Your Place Now" link="url:https%3A%2F%2Fitol.corsizio.com%2F|target:_blank" el_class="button-masterclass"][/vc_column][/vc_row] ### Masterclass: Identifying and Correctly Analysing Training Needs [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Identifying and Correctly Analysing Training Needs" font_container="tag:h1|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1638466251588{margin-bottom: 20px !important;}"][vc_custom_heading text="3 Hour Live On-line Masterclass." font_container="tag:h4|font_size:30px|text_align:left|color:%230c121f|line_height:40px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626787136359{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The emphasis of every organisation is on successfully improving performance. This brings added pressure on L&D to ensure that training is both effective and focused on equiping people with the correct knowledge and skills. When training misses the mark, more often than not, the fault lies right at the beginning – in the way needs were identified in the first place.[/vc_column_text][vc_column_text]We need to achieve excellence in this arena by accurately identifying the gap that exists between current and desired performance ensuring that new challenges and opportunities are met with the correct learning opportunities. This Masterclass enables you to do exactly that.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text="KEY OUTCOMES: By the end of this Masterclass you should be able to:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626788594282{margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/2"] Recognise the relationship between TNA, and Performance Improvement; Understand the links to strategy and organisation effectiveness; Understand the application of TNA principles within the context of your organisation;  Be able to analyse with line management the issues they are facing;  Be able to apply a range of tools, techniques and methodologies facilitating effective TNA;  Use these techniques with individuals and groups;  [/vc_column_inner][vc_column_inner width="1/2"] Help individuals to identify their own current area and level of competence;  Analyse information to priorities training needs;  Prepare for training needs analysis projects at a variety of levels;  Understand and utilise the different stages of a training needs analysis;  Describe different possible solutions to a business shortfall;  Conduct TNA projects in a timely and effective manner. [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1626787654412{margin-bottom: 20px !important;}"] It is imperative for staff to be trained with the skills that are needed in order to enable the organisation to successfully achieving its commercial objectives. Accurate training needs analysis enables correct training plans to be put in place. This course will enable you to correctly identify the gap between current and desired performance.  [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_message message_box_style="solid-icon" message_box_color="alert-success" css=".vc_custom_1680521137009{margin-top: 20px !important;margin-bottom: 40px !important;background-color: #ffffff !important;}"] The cost of this Masterclass is £179 + vat [/vc_message]Book your place now!Limited numbers ensure maximum benefit for participants.Questions? Don't hesitate to call 0151 236 1813Book Your Place Now[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Book Your Place Now" color="default" el_class="button-masterclass" link="url:https%3A%2F%2Fitol.corsizio.com%2F|target:_blank"][/vc_column][/vc_row] ### Certificate in Virtual Design & Delivery [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Certificate in Virtual Design & Delivery" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626253097175{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] The ability to facilitate online activities is now a core competence for Trainers and Managers alike. In the new workplace, the Virtual Training Room has moved firmly to centre stage as a powerful learning delivery solution. Virtual training has become the cornerstone of learning as organisations recognise that well designed and facilitated virtual training can deliver many benefits compared to traditional face-to-face solutions.  Delivering and Designing online training is the “must have skillset” for trainers who want to win through in volatile times. In the virtual environment success requires unique skills in group engagement, creating non-traditional interactivity and facilitating robust online training sessions that generate excitement, motivation, attention and retention.   In this Qualification we will unravel the mystery of creating engaging, interactive and fun online training courses. Participants will gain the tools, techniques and confidence to master the virtual learning space. [/vc_column_text][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column width="2/3"][vc_custom_heading text="Why you should attend:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626253316177{margin-bottom: 20px !important;}"] Master technical expertise to deliver live online training with ease; Learn how to apply a 7 Step Virtual Design model that assures success; Develop unique virtual facilitation skills that ensure learning transfer; Create learner engagement and participation with outstanding interaction and collaboration techniques; Design and develop learning activities that utilise tools that very few others are using; Convert existing content into live online sessions that motivate, excite and engage; Know how to critique a virtual training program to ensure adult virtual learning principles are being met; Be able to extend learning beyond live events by using blended learning technologies; Gain practice by developing a live online session and receive expert feedback; Articulate and demonstrate the competencies of a world class Virtual Designer & Facilitator; Apply best practice for delivering live online training. [/vc_column][vc_column width="1/3"][vc_single_image image="41571" img_size="full" alignment="center" style="vc_box_shadow"][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Modular Format:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626253819773{margin-bottom: 20px !important;}"] Module 1. Understanding The Virtual Environment:  Module 2. Accessing Virtual Tools & Techniques: Module 3. The 7 Step Virtual Design Process: Module 4. The Secrets of Virtual Facilitation: Module 5. Create Your Own Live Online Course: Module 6. Practical Tutorial and Assessment: [/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Duration Delivery:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626290595900{margin-bottom: 20px !important;}"][vc_column_text css=".vc_custom_1626290660288{margin-bottom: 20px !important;}"] The Qualification is delivered in a modular, blended learning format over 4 weeks. ‘Live online learning’ is supplemented by self-learning activities for each module, along with pre-arranged tutorials.  [/vc_column_text][vc_column_text css=".vc_custom_1626290682965{margin-bottom: 20px !important;}"] Each learner is required to deliver a 20 minute virtual session which is peer reviewed and assessed by the course Facilitator.  [/vc_column_text][vc_column_text css=".vc_custom_1626290700872{margin-bottom: 20px !important;}"] The cost includes comprehensive course materials; all Certification costs; a copy of ITOL’s book “The Essentials of Virtual Design”; The Virtual Facilitators Toolkit and Membership of The Institute of Training & Occupational Learning for 12 months. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text="Here is some (not all) of the topics:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1626344274069{margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/2"] Choosing the right platform; recognising constraints; virtual learning theory; the essential time formula;  7 step design process; 20 virtual tools; mishap management; virtual rapport building; virtual discussion technique; communicating with your voice and face; 6 P’s of preparation; starting sessions well; [/vc_column_inner][vc_column_inner width="1/2"] ending sessions smoothly; dealing with difficult behaviour; Ideal group size; how to engage learners; using the ROPES model;  using the CORE model;  virtual facilitation techniques; becoming friends with the camera; characteristics of the virtual learner; building positive group dynamics; neuroscience of learning etc. [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"]Your fee of £1495 includes:• Comprehensive course notes • Personal Learning Journal • Supplementary learning resources • Lunch, tea and coffee on all workshop days; • Marking & moderation • First year Membership of the InstituteFor dates and registrationclick here[vc_empty_space]On successful completion of the qualification you will be awarded the ITOL Certificate in Virtual Design & Delivery. The Qualification is equivalent to level 4 (England Wales N Ireland) level 5 (European Union) level 7 (Scotland).For a confidential chat call 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Diploma in Consulting Excellence [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Diploma in Consulting Excellence" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586009087722{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column][vc_column_text css=".vc_custom_1586010068611{margin-bottom: 20px !important;}"]Whether you are an internal or external consultant, a seasoned practitioner or new to the profession, this qualification will give you the ability to transform your client relationships. If you are to engage well with your clients you need more than specialist expertise, you must understand not only the consultancy delivery process but also the human interaction that occurs, as well as the tools and the techniques you need to deliver value to them.   This Programme is built on ITOL’s “8 Pillars of Consulting Excellence” ©   [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Overview:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586010293042{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1586011101045{margin-bottom: 20px !important;}"]Today’s volatile business setting has intensified the need for high energy L&D professionals to build on their deep understanding of the human side of change. It is imperative that you acquire the skills that will help organisations maintain competitiveness and strategic alignment through all levels of the business. This highly practical programme allows you to enhance the skills that deliver excellent Consultancy Projects. You will develop the tools & techniques to provide superior service as you achieve peak performance in meeting client needs.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Content:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586011194861{margin-bottom: 20px !important;}"][vc_column_text css=".vc_custom_1586012910194{margin-bottom: 20px !important;}"]Consulting roles; Consulting styles; Consultant responsibility; Consulting models; Consulting methods; Consulting process; Organisational change; Communication skills; Analysing skills; Influencing skills; Decision making; Conflict management; Consulting tools & techniques; Presentation skills; Team alternatives; Group dynamics; Team alternatives; Rapport building; Problem solving; Client analysis; Client engagement; Writing proposals; Costing your work; Organisational analysis; Strategic alignment; Project management models; Project scoping; Stakeholder analysis; Project planning tools.[/vc_column_text][vc_custom_heading text="By the end of the Programme you should be able to:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586011352271{margin-bottom: 20px !important;}"][vc_column_text css=".vc_custom_1586011812658{margin-bottom: 20px !important;}"]Manage the process of Consulting: A process has been defined as a "sequence of interdependent yet linked activities which produce a change or development". Mismanaging the process can result in consulting chaos - you will obtain the expertise that guarantees success.   Deliver business improvement: The only reason for your involvement is to enhance the business. In order to do this you must be able to identify key issues, apply appropriate techniques and produce workable solutions - you will gain the tools that ensure achievement.   Build productive relationships: You will acquire a range of professional and inter-personal tools that will enrich the experience of your clients. You will run outstanding meetings; accurately assess your client's strategy for style, engagement and much more.   Successfully control consulting programmes: Demonstrate the ability to successfully plan and control consultancy projects utilizing a toolbox of both process models and templates that can be tailored to your specific situation. Always deliver on time & stress free!   Stand tall as a Professional: Accepting the role of a Professional is undoubtedly a ‘promise making’ act! Professionalism is seen not only in the use of outstanding skills but also in adhering to the highest moral standards. You will have an ethical code of practice to guide your behaviour.   Develop elite workgroups: Developing the critical skill of dynamic group work is invaluable as organisations look to shift the attitude of people doing what they assume they are being paid for toward doing what needs to be done in order for the business to progress. You will obtain the expertise to lead peak performing teams.   Navigate organisational complexity: The capacity to maximise your impact within an organisation depends on you developing an integrated approach. The ability to recognise organisational culture, structure, growth pattern and values, gives you the confidence to plot your route to success. You will take away a range of frameworks to simplify a bewildering landscape.   Control your personal environment: The purpose of effectiveness is not just about doing more but about enjoying doing things more. This is achievable when you command your situation. You will receive a number of instruments to facilitate your mission.[/vc_column_text][vc_custom_heading text="Programme Structure:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586011871789{margin-bottom: 20px !important;}"][vc_custom_heading text="The programme is built on the foundation of a four day face-to-face workshop supported by 2 blocks of Personal Development and some self-learning modules. In addition time will be required to conduct a work related assignment and to produce a report by way of a presentation, to be delivered at the final assessment day. Time may also be required to participate in a Virtual Learning Group." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes"][vc_empty_space][vc_custom_heading text="Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586012027074{margin-bottom: 20px !important;}"][vc_custom_heading text="Throughout the Programme each participant will undertake a Work Related Assignment and keep a Project Diary. This will be assessed as an Assignment Presentation during the Assessment Day. Participants will be required to keep a Reflective Learning Journal of their involvement." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1586012196989{margin-bottom: 20px !important;}"][vc_custom_heading text="Who should attend?" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586012220335{margin-bottom: 20px !important;}"] Specialist Organisational Trainers; Facilitators who wish to expand their skill set; Independent Trainers who need to consult at a higher level; Learning Advisors; Training Managers; Anyone who needs to develop a strategic relationship with clients; Anyone who wishes to raise their profile and increase their impact. Your fee of £1895 includes:• Student registration & certification; • Comprehensive workshop material; • Personal Learning Journal; • Access to on-line learning Knowledge Bank; • Supplementary learning resources; • Lunch, tea and coffee on all workshop days; • Marking and moderation; • First year membership of the InstituteFor dates and registrationclick here[vc_empty_space][/vc_column][/vc_row][vc_row][vc_column]On successful completion of the qualification you will be awarded the ITOL Diploma in Consulting Excellence. The qualification is accredited by ITOL and is equivalent to QCF Level 6 & EQF Level 6.For more information ring 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Diploma in Organisational Learning [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Diploma in Organisational Learning" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586006536432{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column][vc_column_text css=".vc_custom_1586006865492{margin-bottom: 20px !important;}"]To keep up with the rapid fluctuations and higher challenges of the 21st century business landscape, organisations must become dynamic and responsive in their approach to learning.   We, as L&D Professionals, need to help our organisations understand learning as a competitive tool and to encourage the paradigm shift that recognises learning, not as a cost but as sound business strategy.   This qualification provides an in-depth understanding of a range of concepts relating to the role of L&D within organisations. It also helps you develop the skills that will increase your personal success and also increase your impact within the organisation (or with clients). It will give you a depth of knowledge and expertise that will enable you to develop specialist skills.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Content:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586006926934{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1586007046081{margin-bottom: 20px !important;}"]Organisational Learning Frameworks; Integrated Model for Organisational Learning; Knowledge Management; ‘Fake Work’; Organisational Behaviour; Change Strategies; Organisational Culture; Self-Directed Learning; Action Learning; Informal Learning; L&D Strategy; Collaborative Learning Cycle; Facilitation of Learning; Organisational TNA; Organisational Design; Developing Key Groups; Competence Frameworks; ‘The Learning Organisation’; MOI; Assessment of the ‘Gurus’; Social Learning; Learning beyond Kolb; Evaluation beyond Kirkpatrick.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Who should attend?" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586007483681{margin-bottom: 20px !important;}"] Experienced learning and development practitioners; Internal or external consultants; Generalist learning practitioners wishing to become a specialist; Learning practitioners moving into more senior positions; Learning facilitators; L&D advisors and Organisation developers; Those moving into a business partner role; [vc_column_text css=".vc_custom_1586007216202{margin-bottom: 20px !important;}"]Those who have successfully completed their Certificate in Training & Development (CITOL or CTD) or their CTP and are ready to take their next step up.[/vc_column_text][vc_custom_heading text="Programme Structure:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586005442608{margin-bottom: 20px !important;}"][vc_custom_heading text="The programme is built on the foundation of a four day face-to-face workshop supported by 2 blocks of Personal Development and some self-learning modules. In addition time will be required to conduct a work related assignment and to produce a report by way of a presentation, to be delivered at the final assessment day. Time may also be required to participate in a Virtual Learning Group." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1586007578600{margin-bottom: 20px !important;}"][vc_custom_heading text="Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586005637601{margin-bottom: 20px !important;}"][vc_custom_heading text="Throughout the Programme each participant will carry out a Work Related Assignment and keep a Project Diary. This will be assessed at an Assignment Presentation during the Assessment Day. Participants will be required to keep a Reflective Learning Journal of their involvement." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes"][vc_empty_space]Your fee of £1895 includes:• Student registration & certification; • Comprehensive workshop material; • Personal Learning Journal; • Access to on-line learning Knowledge Bank; • Supplementary learning resources; • Lunch, tea and coffee on all workshop days; • Marking and moderation; • First year membership of the InstituteFor dates and registrationclick here[vc_empty_space][/vc_column][/vc_row][vc_row][vc_column]On successful completion of this qualification you will be awarded the ITOL Diploma in Organisational Learning. The qualification is accredited by ITOL and is equivalent to QCF Level 6 & EQF Level 6.For more information call 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Diploma in L & D Management [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Diploma in L & D Management" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586003248855{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column][vc_column_text css=".vc_custom_1586004721165{margin-bottom: 20px !important;}"]The Diploma in L&D Management provides a professional qualification for experienced trainers who have, or are seeking, a position within the training profession which involves the formulation of learning interventions across all levels of the organisation, implementation of policy at a strategic level, some responsibility for the work of others and for the allocation of resources.   It is for experienced learning and development professionals who have elected to pursue a career as a Learning & Development specialist, and want their own experience and knowledge underpinned with a formal, recognised qualification in this subject. The programme seeks to provide an in depth understanding of key concepts relating to the role of training and development within organisations and also to develop the skills which contribute to the success of the role.   The programme will provide credibility and confidence to organisations in the potential of L&D specialists and the value they can add. It will further develop specialist skills for the leaner so as to increase their confidence and impact when working at the senior and executive levels within organisations.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="CONTENT:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586004393508{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1586004679098{margin-bottom: 20px !important;}"]The Process & Practice of L&D: The learning function; Learning theories and style review; Management of learning design; Management of training delivery; Full range of learning opportunity considerations.   L&D in the Organisation: The Organisation and Its Business; How organisations function and develop; Key concepts in organisation theory; Organisation Development; The future shape of organisations ; People in Organisations; Motivation theories; Group dynamics; Individual differences.   Managing L&D Operations: Planning; Basics of budgeting; Gaining management commitment to plans; Organisational Training Needs; Assessment, Maintenance and Development; Evaluation of learning ; Options for evaluation; Key models of evaluation; Training and business performance; Finance/ cost management; Resource optimisation and management.   Managing the L&D Function: Formulating policies; Creating training plans; Managing Performance review systems; Ensuring values in diversity; Developing Teams; Team role models; Facilitating team development; Outdoor learning; Leading a Team; Leadership styles; Theories of leadership; Analysis of Leadership models & styles; Dealing with performance problems; Dealing with conflict.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Who Should Attend?" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586004762065{margin-bottom: 20px !important;}"][vc_column_text]The individuals who would gain most from this qualification are:[/vc_column_text] Senior specialists in training, learning and development roles who are seeking to move into management Senior practitioners with additional responsibilities and accountabilities for learning and development operational components Senior practitioners with some management responsibility for other trainers Practitioners who are moving into the support and training of senior organisation personnel Those in a consultancy or a business partner role and need a full awareness of the potential contribution and impact of learning and development First line team leaders in Learning & Development Individuals with responsibility for training in SME’s Experienced learning and development consultants seeking to better understand the challenges facing training and development in their client organisations [vc_custom_heading text="Programme Structure:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586005442608{margin-bottom: 20px !important;}"][vc_custom_heading text="The programme is built on the foundation of a four day face-to-face workshop supported by 2 blocks of Personal Development and some self-learning modules. In addition, time will be required to conduct a work related assignment and to produce a report by way of a presentation that will be delivered on the final assessment day. Time will also be required to participate in a Virtual Learning Group." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1586005611446{margin-bottom: 20px !important;}"][vc_custom_heading text="Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586005637601{margin-bottom: 20px !important;}"][vc_custom_heading text="Throughout the Programme each participant will carry out a Work Related Assignment and keep a Project Diary. This will be assessed at an Assignment Presentation during the Assessment Day. A Knowledge Test will also be set. Participants will also be required to keep a Reflective Learning Journal of their involvement with a Virtual Learning Group." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes"][vc_empty_space]Your fee of £1895 includes:• Student registration & certification; • Comprehensive workshop material; • Personal Learning Journal; • Access to on-line learning Knowledge Bank; • Supplementary learning resources; • Lunch, tea and coffee on all workshop days; • Marking and moderation; • First year membership of the InstituteFor dates and registrationclick here[vc_empty_space][/vc_column][/vc_row][vc_row][vc_column]On successful completion of the qualification you will be awarded the ITOL Diploma in L&D Management. The qualification is accredited by ITOL and is equivalent to QCF Level 6 & EQF Level 6.For more information call 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Certificate in Performance Coaching [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Certificate in Performance Coaching" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585999382149{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Overview:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585999445041{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column][vc_column_text]The ITOL Certificate in Performance Coaching is designed for those who wish to achieve a high level of coaching proficiency. We move beyond the traditional behavioural coaching frameworks (e.g. ‘grow’) to explore more detailed approaches to performance coaching. We also explore the dimensions of human behaviour that can prove a sticking point to sustained performance improvement.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="During the three days you will learn..." font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586000460340{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1586000839408{margin-bottom: 20px !important;}"]The principles of Performance Coaching: You will be able to explain the principles that underpin coaching and which make it unique from other forms of development such as mentoring and training. These principles will guide everything you do as a coach from then on. Skills of a performance coach: You’ll learn what skills you need to develop to be an effective performance coach including interpersonal, communication and organisational skills. Powerful communication skills: You’ll be able to use this tool to clarify the specific areas of concern of the person you are helping and enable them to assess the challenges they need to overcome. Coaching models: You will be able to use two powerful coaching models (not ‘grow’) to create success. You will be able to help the individual to identify goals, where they are currently, the range of options for taking action and the specific steps they will take to achieve their goal. These models help to create commitment to action and identify hindrances. Goal setting models: You will be able to use different goal setting models to ensure an individual can identify their goals in detail pinning down how they will know that they have succeeded, what the goal gives them and why it motivates them, the time frame for achieving it and what makes it difficult such that coaching is needed Values in Coaching: What we make important and the things that drive us to success often relate directly to the level of performance we accomplish. Allowing people to ensure that the work they do works with  rather than against, their values is crucial in achieving lasting performance improvement. You will learn how to find out someone’s core values and how these can be harnessed for success. Feedback in Coaching: You will be able to provide the most appropriate feedback to your coachee and do so in a way that helps motivation.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Who would benefit:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586000904530{margin-bottom: 20px !important;}"][vc_custom_heading text="Anyone involved in managing the performance of staff. This is ideal for occasional coaches including HR officers, office managers, team leaders and project managers." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1586000955723{margin-bottom: 20px !important;}"][vc_custom_heading text="Learning & Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1586001120302{margin-bottom: 20px !important;}"][vc_custom_heading text="You will be continually assessed throughout the programme as you demonstrate practical skills. You will also keep a reflective learning journal and this will form the basis of a guided conversation with your trainer." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes"][vc_empty_space]Your fee of £1495 includes:• Comprehensive course notes • Personal Learning Journal • Supplementary learning resources • Lunch, tea and coffee on all workshop days; • Marking & moderation • First year Membership of the InstituteFor dates and registrationclick here[vc_empty_space][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column]On successful completion of the qualification you will be awarded the ITOL Certificate in Performance Coaching. The qualification is accredited by ITOL and is equivalent to QCF Level 4 and EQF Level 5.For more info ring 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### TEAM TRAINING IN-HOUSE [vc_row][vc_column][vc_column_text]Team Training In-House No matter where you are in the world you can qualify and certify your team with an ITOL qualification. Not only that but the content can be designed for your precise requirements and learning materials can be customized for greater relevance to your workplace. We have lots of experience delivering to Public, Private and Not for Profit sectors and we want to be your true development partner not only understanding your needs and providing high quality delivery but also adding values that exceeds your expectation. If you think `Team Training In-House’ might be right for you then call now on 0151 236 1813 to discuss your options.  View our FAQ’s[/vc_column_text][/vc_column][/vc_row] ### TRAIN THE TRAINER QUALIFICATIONS MATRIX [vc_row gap="2"][vc_column][vc_column_text] Our unique Qualification matrix responds to the changing world of Training & Development. There is no hierarchy – you don’t start at the bottom and work your way up, you don’t have to study things that are irrelevant to your role. Best of all ITOL’s Train the Trainer Qualifications don’t take forever and don’t cost the earth. JUMP  into the Train the Trainer Matrix wherever is right for you, if you’re unsure we are always here to help. 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### The Certificate in Learning & Performance Consultancy [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="The Certificate in Learning & Performance Consultancy" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585995570329{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_custom_heading text="Does this sound familiar?" font_container="tag:h3|font_size:20px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585996030217{margin-bottom: 20px !important;}"]An internal customer contacts you to say they want some training, they then proceed by telling you who to train, what to train, how to train and when they want it. You don't want to appear unsupportive, but you KNOW this is not the answer! You feel like you're a shop assistant taking training orders and not making a difference![vc_custom_heading text="You know your efforts and the efforts of your team are KEY in helping your organisation reach its performance goals. It's time to be valued as such. It’s time for a change! This Qualification provides the framework for you and your team to transition from being a facilitator of learning to a valuable Performance Consultant by giving you the tools to lead the way" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1585996097716{margin-bottom: 20px !important;}"][vc_custom_heading text="Outcomes:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585996642635{margin-bottom: 20px !important;}"][/vc_column][vc_column width="1/3"][vc_single_image image="40809" img_size="full" alignment="center"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column][vc_custom_heading text="By the end of the Qualification you should be able to:" font_container="tag:h3|font_size:20px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585996693420{margin-bottom: 20px !important;}"] Understand and develop a good consulting relationship Use a consultancy model that ensures success Utilise a range of tools that identify and analyse client needs Develop effective solutions and measure their potential impact Develop and present a business case appropriate for your client [/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Outline:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585996764426{margin-bottom: 20px !important;}"][vc_custom_heading text="In order to achieve the above outcomes the following content will be explored:" font_container="tag:h3|font_size:20px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585996793036{margin-bottom: 20px !important;}"] The Performance Consultants No.1 priority Understanding human interaction Analyse the ‘Competent Performance Consultant’ Identify and develop key skills The Consultancy Model Tools for problem identification Develop a client solution matrix Strategic implementation planning Presenting a successful business case - Success Criteria: [/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585904502962{margin-bottom: 20px !important;}"][vc_custom_heading text="Throughout the programme each participant will engage in a variety of practical tasks which will be assessed by the course trainer. In addition each participant will keep a Reflective Learning Journal, highlighting their journey of discovery. Assessment is concluded by the completion of an interactive case study." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1585997183140{margin-bottom: 20px !important;}"][vc_custom_heading text="Duration:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585997326891{margin-bottom: 20px !important;}"][vc_custom_heading text="This ‘fast track’ qualification is built around an intensive three day practical workshop with some self-learning materials to support the face to face interaction." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1585997414416{margin-bottom: 20px !important;}"]Your fee of £1495 includes:• Comprehensive course notes • Personal Learning Journal • Supplementary learning resources • Lunch, tea and coffee on all workshop days; • Marking & moderation • First year Membership of the InstituteFor dates and registrationclick here[vc_single_image image="40808" img_size="full" alignment="center" css=".vc_custom_1585998158845{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column]On successful completion of the qualification you will be awarded the ITOL Certificate in Learning & performance Consultancy. The qualification is accredited by ITOL and is equivalent to QCF Level 4 and EQF Level 5.For more info ring 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Certificate in Training & Development [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height="70px"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Certificate in Training & Development" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585897254416{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="This qualification provides trainers with a broader range of knowledge and skills in order to operate as a rounded professional in the workplace. There will be further opportunities for skill development, as well as the acquisition of key models and frameworks of relevance to the professional trainer who is gaining influence in his or her organisation. The Certificate will enable those employed in training, assessment or vocational education to gain entry into the Institute of Training and Occupational Learning as a full Member." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1586008457957{margin-bottom: 20px !important;}"][vc_custom_heading text="Outline:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585897827491{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1585899468925{margin-bottom: 20px !important;}"][vc_column width="1/3"] Identify learning needs at individual, occupational and organisational levels; Design training and development sessions; Prepare and develop resources to support learning; Create a climate conducive to learning; Facilitate learning in groups; Evaluate training and development sessions; Evaluate and develop own practice; Monitor and maintain equal opportunities within the training function [/vc_column][vc_column width="2/3"][vc_single_image image="40778" img_size="full" alignment="center"][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Learning Methods:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585899212899{margin-bottom: 20px !important;}"][vc_custom_heading text="This is a highly participative programme in which all learners will have the opportunity to practise key trainer skills. In addition, there will be tutor input on key concepts and group discussion around issues which all trainers face, this will be supplemented by substantial Self-Learning material. Learning will be consolidated by the completion of a substantial work-based assignment which will require additional work in the learner’s own time." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1585899372040{margin-bottom: 20px !important;}"][vc_custom_heading text="Content:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585899611833{margin-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1585901277486{margin-bottom: 20px !important;}"]How People Learn: The Learning process • Experimental learning • Learning Styles Delivery Skills: Selecting appropriate visual aids and preparing materials • Delivery of a training presentation • Maintaining audience interest and involvement Designing Learning Events: What design is Scheduling • Choosing methods Being learner- centred Facilitating group formation • Lesson plans Evaluation of Learning: Options for evaluation • Key models of evaluation Preparing Materials: Case studies • Devising games and exercises • Role plays • Hand outs Training Needs Assessment: Maintenance and Development • Organisational needs • Group needs Individual needs Training Policies, Equal Opportunities: The purpose of policies • Ensuring equal opportunities in training[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Assessment:" font_container="tag:h3|font_size:30px|text_align:left|color:%230c121f|line_height:25px" use_theme_fonts="yes" el_class="font-weight-bold" css=".vc_custom_1585904502962{margin-bottom: 20px !important;}"][vc_custom_heading text="The programme director must be able to verify that:" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1585904554921{margin-bottom: 20px !important;}"] You have maintained a Reflective Learning Journal. You have demonstrated training skills during the programme, these will include giving feedback and facilitating learning by demonstration and one to one instruction. You have completed a written assignment relating to the programme, the precise nature of the assignment will be your decision however guidance will be given by your trainer. You may alternatively have a guided conversation about an agreed topic which will be assessed by your trainer. [vc_empty_space]Your fee of £1495 includes:• Comprehensive course notes • Personal Learning Journal • Supplementary learning resources • Lunch, tea and coffee on all workshop days; • Marking & moderation • First year Membership of the InstituteFor dates and registrationclick here[vc_empty_space][/vc_column][/vc_row][vc_row][vc_column]On successful completion of the qualification you will be awarded the ITOL Certificate in Training & Development. The qualification is accredited by ITOL and is equivalent to QCF Level 4 & EQF Level 4.For a confidential chat call 0151 236 1813[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="70px"][/vc_column][/vc_row] ### Enquiry [vc_row full_width="stretch_row" css=".vc_custom_1614239421330{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 205px !important;padding-bottom: 180px !important;background-image: url(https://www.itol.org/wp-content/uploads/2019/09/bullet-point-banner.jpg?id=39840) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column css=".vc_custom_1524201352168{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Join a great L&D community and be recognized as an Outstanding Professional!" font_container="tag:h1|font_size:55px|text_align:left|color:%23ffffff|line_height:60px" use_theme_fonts="yes"][vc_custom_heading text="Membership of ITOL signifies your commitment to the highest standards within the L&D profession." font_container="tag:p|font_size:18px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1568961275246{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1527591897880{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 130px !important;padding-bottom: 130px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/04/banner-nine.jpg?id=3384) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs"][vc_column css=".vc_custom_1524201352168{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Join a great L&D community and be recognized as an Outstanding Professional!" font_container="tag:h1|font_size:35px|text_align:left|color:%23ffffff|line_height:45px" use_theme_fonts="yes"][vc_custom_heading text="Membership of ITOL signifies your commitment to the highest standards within the L&D profession." font_container="tag:p|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1567665728876{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}"] JOIN ITOL NOW! 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Title First Last Email* Enter Email Confirm Email Date of Birth* DD slash MM slash YYYY Address* Street Address Address Line 2 City County / State / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Contact Number*Mobile Number (if different)*Application Guidance We recognise that the world of learning is becoming increasingly more complex in it’s make-up and we have found that simple hard-edged criteria to determine level of membership is outmoded and no longer fit for purpose.The Admissions Panel of the Institute now assess against three criteria; Expertise; Experience and Eminence. * Expertise relates to skill; knowledge; proficiency and capability. * Experience relates to length of time and areas of involvement. * Eminence relates to status, prominence or reputation (Training practitioner, Training manager, Director of Learning, Etc).In this way the Institute’s level of membership more closely reflects the individual’s contribution to the profession.If you would like a more detailed guidance for your membership level please call 0845 475 1969 and a member of the team will happily talk you through this. Upload your CV*Accepted file types: zip, doc, docx, pdf, rtf, txt, Max. file size: 3 MB.Declaration* Please tick to confirm you have read the declaration.I hereby make an application to join the Institute of Training and Occupational Learning and certify that the details contained in this application are correct. I agree that I will be governed by the rules of the Institute. I understand that I will now be redirected to pay the one-off Management Fee of £89 via world pay.The initial administration charge of £89 covers the management of the application process and includes the provision of the Institute’s Certificate of Membership; Membership Card and access to The Members Area of the web site. This is a one-off fee and is payable on submission of your application. The £89 administration fee is non-refundable. When payment has been received your application will be reviewed and we will be in touch within a few days via email. You will then be sent a Standing Order Mandate to complete for your £99 annual fees. [/vc_column_text][/vc_column][vc_column width="1/6"][/vc_column][/vc_row][/vc_section] ### Members Log-in [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="GET READY TO START YOUR EXCITING JOURNEY" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1527833771230{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Inspirational Videos" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568105243636{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1571126791934{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="30px"][vc_row_inner][vc_column_inner width="1/3"][vc_single_image image="39235" img_size="full" alignment="center" css=".vc_custom_1568008141028{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Learning To Dance In The Rain" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008076446{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DX89rZkKBnPU|||"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39234" img_size="full" alignment="center" css=".vc_custom_1568008149114{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Attitude is Everything" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008084413{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DFVTUt0Ki9SY|||"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39233" img_size="full" alignment="center" css=".vc_custom_1568008155602{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Living A Simplified Life" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008091675{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DyeGwu6PcR8Y|||"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/3"][vc_single_image image="39232" img_size="full" alignment="center" css=".vc_custom_1568008162313{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="212: The Extra Degree" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008099979{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DNPEeEqkEjAQ|||"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39231" img_size="full" alignment="center" css=".vc_custom_1568008168314{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Inspiration 365 Days A Year" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008108459{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DlZnGuWIvUgQ|||"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39230" img_size="full" alignment="center" css=".vc_custom_1568008174338{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="You Can’t Send A Duck To Eagle School" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568008115426{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dfc0gRHEU44A|||"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section] ### Renew your Membership [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="MEMBERSHIP PAYMENT" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568103398180{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Thank You For Choosing To Renew Your ITOL Membership" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568103535832{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Renewing your membership online is simple and should take you a few minutes. Membership of ITOL signifies your commitment to the highest standards within the L&D profession." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1568103441855{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="30px"] Name First Last Phone*Email Address Street Address Address Line 2 City County / State / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Other Details [/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section] ### Become a UK Licence Centre [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="BECOME A UK ITOL LICENCE CENTRE AND DELIVER ITOL’S QUALIFICATIONS" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568098916896{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="7 Big Benefits" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568098933392{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"] Unlimited use of the Licence: No restriction on the number of learners and no hidden costs. Once you’ve paid – you’ve paid; Simple written agreement: No complicated legal documents, just a simple transparent couple of paragraphs outlining our individual responsibilities; No monitoring visits: We refuse to play ‘Quality Charades’ – we trust you end of story. (Besides there are other ways of ensuring quality); No trainer ‘Down-Time’: No non-productive hours for your trainer, or extra expense for you, marking assignments etc. The Introductory Certificate in Training & Development is assessed by you on the spot. Quick certification response: ITOL guarantee a 7 working day turn-around from the date of certificate request; Nationwide Coverage:There are no geographical boundaries attached to the license, you may offer the qualification nationally as you wish  Incredibly Inexpensive [/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658299971519{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656936944679{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656936822620{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656936964657{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Let ITOL Certify Your Training [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="Let ITOL Certify Your Training" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_custom_heading text="The Institute of Training and Occupational Learning (ITOL) is the first UK Professional Institute for Trainers and HRD Professionals to trust its members to design and deliver excellent training courses, and back their professionalism with a personal certification scheme. The vast majority of workplace training in the UK is still non-certified. However, employers are well aware that certified training courses have major benefits. Some of this demand for certification has been met by various schemes from other UK Awarding Bodies, but many schemes have now become quite bureaucratic, and consequently expensive and complex to administer. In contrast ‘ITOL Certified Training Courses’ are inexpensive and simple to administer. An ‘ITOL Certified Training Course’ is not part of the National Qualification Framework, but its design and delivery is quality assured by ITOL and the student certificate bears the ITOL brand." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568094917351{margin-top: 29px !important;margin-bottom: 20px !important;}"][vc_row_inner css=".vc_custom_1523510143050{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column_inner css=".vc_custom_1527048948322{margin-bottom: 20px !important;}"][vc_custom_heading text="ITOL Recognise The Needs Of Learners And Organisations For:" font_container="tag:h5|font_size:22px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1568097558870{margin-top: 18px !important;margin-bottom: 30px !important;}" el_class="font-weight-semibold heading-h2"] Shorter Programmes Of Learning Less Formal Assessment Meeting Highly Specific Needs Which National Qualifications Cannot Accommodate [vc_custom_heading text="Fees" font_container="tag:h5|font_size:22px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1568098117695{margin-top: 18px !important;margin-bottom: 30px !important;}" el_class="font-weight-semibold heading-h2"][vc_column_text]In order to keep things simple and transparent we have settled on three standard costs for the certification process. Each initial certification will obviously have one programme attached to it and the cost covers approval work done by two scrutinisers, registration of Approved Deliverer and activation of the Certificate Audit Trail. Future programme approvals will need less administration therefore a straightforward Single Programme Certification Charge is made. Awarding an ITOL Certificate to successful learners is a vital feature of the programme. It provides your clients with reassurance that they are recognised against a unique certificate number as having accomplished the required standard. This Audit Trail is available in perpetuity and should also serve as a commercial advantage to our members.[/vc_column_text] Initial Certification of one courses – £495.00 Individual Certification of further courses – £150.00 Registration/Certification – £20.00 Learners who successfully complete an ITOL Certified Training Course receive an internationally recognised ITOL certificate which becomes part of a completely transparent audit trail.[/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658299877037{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656997116774{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656996500516{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] Schedule a Strategy Review with one of our experts [/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656997128093{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Alchemy Performance Assistant [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="WELCOME TO ALCHEMY" font_container="tag:h5|font_size:16px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1568012446703{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Performance Assistant" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1" css=".vc_custom_1568012431246{margin-bottom: 30px !important;}"][vc_column_text]Performance Assistant is a breakthrough support resource that provides day-by-day support on every area of workplace learning.[/vc_column_text][vc_column_text]The premise is simple – most of us need the relevant knowledge and skill to do our jobs. More’s the pity, we can’t ever know it all. Alchemy Performance Assistant provides practical, down to earth information and actual methods that everyone in your organisation can access right on-the-job, right when they need it. One user called it ‘roll up your sleeves information that helps gets the job done.[/vc_column_text][vc_column_text]This isn’t about learning modules. This is about bottom line, functional answers, advice, strategies, tools and methods that can be put into use every day to immediately achieve better, and more rapid results.[/vc_column_text][vc_column_text]To access this amazing software please download the 7 day free trial so you can see how “Alchemy Performance Assistant” adds incredible value to your ITOL membership.[/vc_column_text][vc_column_text]Once you have downloaded the free trial, send an email to diane@itol.org  who will upgrade you to a full license.[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section] ### Bullet Point [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="BITE SIZE INFORMATION" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568106270986{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="For Busy Professionals" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568106311132{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1569564040071{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="50px"][vc_row_inner css=".vc_custom_1568106732070{margin-bottom: 25px !important;}"][vc_column_inner width="1/6"][vc_single_image image="39382" img_size="full"][/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Brainstorming" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1568106482563{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1568106739116{margin-bottom: 25px !important;}"][vc_column_inner width="1/6"][vc_single_image image="39383" img_size="full"][/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Covey’s “7 Habits”" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1568106502105{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1568106747756{margin-bottom: 25px !important;}"][vc_column_inner width="1/6"][vc_single_image image="39383" img_size="full"][/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="7 Things You Must Know About Performance Coaching" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1568106572315{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] BUY NOW [/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section] ### CPD Toolkit [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="GET READY TO START YOUR EXCITING JOURNEY" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1527833771230{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Continuous Professional Development Toolkit" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568105786840{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Continuous Professional Development (CPD) forms a central part of any successful professional’s life, it demonstrates ‘learning agility’ and it is the key to career progression and professional growth. CPD with ITOL increases knowledge; builds confidence and credibility. It enables you to cope positively with change by updating your skillset and you will become more productive and efficient. It is imperative that you invest seriously in the one place that guarantees a rich return on investment – YOU!" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1571054161490{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="50px"][vc_custom_heading text="OUR" font_container="tag:h5|font_size:15px|text_align:center|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567150602096{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 21px !important;padding-bottom: 11px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="CPD SEQUENCE" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_row_inner css=".vc_custom_1527574231544{margin-top: 90px !important;margin-bottom: 0px !important;}"][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1526967171920{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #1d4fce !important;border-top-style: solid !important;}"][vc_custom_heading text="1" font_container="tag:h2|font_size:25px|text_align:center|color:%231b4fce|line_height:51px" use_theme_fonts="yes" el_class="hover-number font-weight-light" css=".vc_custom_1523516729035{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #1d4fce !important;border-left-style: solid !important;border-right-color: #1d4fce !important;border-right-style: solid !important;border-top-color: #1d4fce !important;border-top-style: solid !important;border-bottom-color: #1d4fce !important;border-bottom-style: solid !important;border-radius: 35px !important;}"][vc_custom_heading text="PLAN" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" el_class="font-weight-semibold" css=".vc_custom_1566982563370{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Identify your needs and schedule your time." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982581598{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1526967185272{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #1d4fce !important;border-top-style: solid !important;}"][vc_custom_heading text="2" font_container="tag:h2|font_size:25px|text_align:center|color:%231b4fce|line_height:51px" use_theme_fonts="yes" el_class="hover-number font-weight-light" css=".vc_custom_1523517167324{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #1d4fce !important;border-left-style: solid !important;border-right-color: #1d4fce !important;border-right-style: solid !important;border-top-color: #1d4fce !important;border-top-style: solid !important;border-bottom-color: #1d4fce !important;border-bottom-style: solid !important;border-radius: 35px !important;}"][vc_custom_heading text="DO" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" el_class="font-weight-semibold" css=".vc_custom_1566982599174{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Choose your activity e.g. course; book; mentor etc." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982633277{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1526967195942{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #1d4fce !important;border-top-style: solid !important;}"][vc_custom_heading text="3" font_container="tag:h2|font_size:25px|text_align:center|color:%231b4fce|line_height:51px" use_theme_fonts="yes" el_class="hover-number font-weight-light" css=".vc_custom_1523517230796{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #1d4fce !important;border-left-style: solid !important;border-right-color: #1d4fce !important;border-right-style: solid !important;border-top-color: #1d4fce !important;border-top-style: solid !important;border-bottom-color: #1d4fce !important;border-bottom-style: solid !important;border-radius: 35px !important;}"][vc_custom_heading text="REFLECT & RECORD" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" el_class="font-weight-semibold" css=".vc_custom_1566982662190{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Use your “reflective Learning Journal”" font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982718100{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1566982508868{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #1d4fce !important;border-top-style: solid !important;}"][vc_custom_heading text="4" font_container="tag:h2|font_size:25px|text_align:center|color:%231b4fce|line_height:51px" use_theme_fonts="yes" el_class="hover-number font-weight-light" css=".vc_custom_1566982536686{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #1d4fce !important;border-left-style: solid !important;border-right-color: #1d4fce !important;border-right-style: solid !important;border-top-color: #1d4fce !important;border-top-style: solid !important;border-bottom-color: #1d4fce !important;border-bottom-style: solid !important;border-radius: 35px !important;}"][vc_custom_heading text="SHARE" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" el_class="font-weight-semibold" css=".vc_custom_1566982693777{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Your reflections and insights to improve team performance." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982709372{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_empty_space height="50px"][vc_row_inner css=".vc_custom_1527664281595{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 37px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_column_inner width="1/6" css=".vc_custom_1525778138803{margin-top: -4px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527663568160{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="DEVELOPMENT ACTIVITY PLANNER" font_container="tag:h3|font_size:15px|text_align:left|line_height:26px" use_theme_fonts="yes" el_class="letter-spacing-1 font-weight-semibold"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1527664353639{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 37px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_column_inner width="1/6" css=".vc_custom_1525778138803{margin-top: -4px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527663576488{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="ANNUAL DEVELOPMENT REVIEW" font_container="tag:h3|font_size:15px|text_align:left|line_height:26px" use_theme_fonts="yes" el_class="letter-spacing-1 font-weight-semibold"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1527664353639{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 37px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_column_inner width="1/6" css=".vc_custom_1525778138803{margin-top: -4px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527663576488{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="PERSONAL ASSESSMENT TOOL" font_container="tag:h3|font_size:15px|text_align:left|line_height:26px" use_theme_fonts="yes" el_class="letter-spacing-1 font-weight-semibold"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1527664353639{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 37px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_column_inner width="1/6" css=".vc_custom_1525778138803{margin-top: -4px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527663576488{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="GUIDE TO CPD" font_container="tag:h3|font_size:15px|text_align:left|line_height:26px" use_theme_fonts="yes" el_class="letter-spacing-1 font-weight-semibold"] DOWNLOAD [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1527664353639{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 37px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_column_inner width="1/6" css=".vc_custom_1525778138803{margin-top: -4px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527663576488{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="RECORD OF DEVELOPMENT ACTIVITIES" font_container="tag:h3|font_size:15px|text_align:left|line_height:26px" use_theme_fonts="yes" el_class="letter-spacing-1 font-weight-semibold"] DOWNLOAD [/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section][vc_section full_width="stretch_row" css=".vc_custom_1569226846271{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 60px !important;background-color: #ffffff !important;}"][vc_row full_width="stretch_row" css=".vc_custom_1527592600197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column][vc_custom_heading text="LIST OF" font_container="tag:h5|font_size:15px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1566983294090{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="CPD Opportunities" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][/vc_column][/vc_row][vc_row css=".vc_custom_1527593716791{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="SUCCESSFULLY MANAGING L&D PROJECTS" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1569226942740{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:%23|title:High%20Impact%20Consulting||"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593741485{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="ESSENTIAL FACILITATION SKILLS" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1569226956307{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:%23|title:Successfully%20Managing%20L%20%26%20D%20Projects||"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593749190{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="TRAINING NEEDS ANALYSIS" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1569226967683{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:%23|title:Essential%20Facilitation%20Skills||"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593756847{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="NETWORKING WITH CONFIDENCE" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1569226979611{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:%23|title:Training%20Needs%20Analysis||"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593765872{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="MEASURING THE IMPACT OF TRAINING" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium" css=".vc_custom_1569226989619{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:%23|title:Marketing%20without%20Millions||"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section] ### Inspirational Videos [vc_section full_width="stretch_row" css=".vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}"][vc_row gap="30"][vc_column width="2/3" css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="GET READY TO START YOUR EXCITING JOURNEY" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1527833771230{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Inspirational Videos" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1568105243636{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1570082886123{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="30px"][vc_row_inner][vc_column_inner width="1/3"][vc_single_image image="39235" img_size="full" alignment="center" css=".vc_custom_1568008141028{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Learning To Dance In The Rain" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918701078{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DX89rZkKBnPU||target:%20_blank|"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39234" img_size="full" alignment="center" css=".vc_custom_1568008149114{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Attitude is Everything" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918713171{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DFVTUt0Ki9SY||target:%20_blank|"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39233" img_size="full" alignment="center" css=".vc_custom_1568008155602{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Living A Simplified Life" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918724114{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DyeGwu6PcR8Y||target:%20_blank|"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/3"][vc_single_image image="39232" img_size="full" alignment="center" css=".vc_custom_1568008162313{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="212: The Extra Degree" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918733536{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DNPEeEqkEjAQ||target:%20_blank|"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39231" img_size="full" alignment="center" css=".vc_custom_1568008168314{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Inspiration 365 Days A Year" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918742683{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DlZnGuWIvUgQ||target:%20_blank|"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="39230" img_size="full" alignment="center" css=".vc_custom_1568008174338{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="You Can’t Send A Duck To Eagle School" font_container="tag:h4|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1569918751390{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dfc0gRHEU44A||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/3" css=".vc_custom_1527833830015{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][/vc_row][/vc_section] ### Users [vc_section full_width="stretch_row" css=".vc_custom_1568109404024{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_row equal_height="yes" css=".vc_custom_1568109309544{margin-top: 33px !important;padding-top: 20px !important;padding-bottom: 40px !important;}"][vc_column width="2/6" css=".vc_custom_1567996795431{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #ffffff !important;}"][vc_custom_heading text="WELCOME TO “MY ITOL”" font_container="tag:h5|font_size:15px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567996828076{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 21px !important;padding-bottom: 11px !important;}"][vc_custom_heading text="Members Benefits" font_container="tag:h2|font_size:24px|text_align:left|color:%23030712|line_height:32px" use_theme_fonts="yes" el_class="heading-h1" css=".vc_custom_1567997045515{margin-bottom: 20px !important;}"]Inspirational Videos CPD Toolkit Bullet Point Alchemy Performance Assistant Let ITOL Certify Your Training Become a UK Licence Centre Renew your Membership Trainer Excellence Framework Code of Professional Conduct Glossary Learning Terms Tax Relief Claim Form [/vc_column][vc_column width="4/6" css=".vc_custom_1567996219282{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;}"][vc_column_text] Upload a cover photo Remove cover photo Cancel Change your cover photoUpload Change your cover photoUpload Apply Cancel Change your cover photo Change your profile photoUpload Change your profile photoUpload Apply Cancel Upload photo Remove photo Cancel chrishough 180 This user account status is Approved About About Posts Posts Comments Comments Cancel [/vc_column_text][/vc_column][/vc_row][/vc_section] ### Members Login [vc_row full_width="stretch_row" css=".vc_custom_1567739158620{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 180px !important;padding-bottom: 110px !important;background-image: url(https://www.itol.org/wp-content/uploads/2019/09/businessmen-businesspeople-businesswomen-1249158.jpg?id=39116) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column width="5/12" css=".vc_custom_1527669381384{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 3px !important;}"][vc_custom_heading text="Lets Start With Us!" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1525951473098{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text] chrishough Your account Logout [/vc_column_text][/vc_column][vc_column width="1/12"][/vc_column][vc_column width="1/2" css=".vc_custom_1527139131696{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}"][/vc_column][/vc_row][vc_row full_width="stretch_row" gap="35" css=".vc_custom_1567739165372{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 116px !important;padding-bottom: 125px !important;background-image: url(https://www.itol.org/wp-content/uploads/2019/09/businessmen-businesspeople-businesswomen-1249158.jpg?id=39116) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs"][vc_column width="5/12" css=".vc_custom_1526013715292{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 5px !important;}"][vc_custom_heading text="Lets Start With Us!" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1525951473098{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text] chrishough Your account Logout [/vc_column_text][/vc_column][vc_column width="1/12"][/vc_column][vc_column width="1/2" css=".vc_custom_1526012240361{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][/vc_row] ### Members Password Reset [vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] To reset your password, please enter your email address or username below. [/vc_column_text][/vc_column][/vc_row] ### Members Logout ### Member Registration [vc_row full_width="stretch_row" css=".vc_custom_1527669205574{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 110px !important;padding-bottom: 110px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-eighteen-image.jpg?id=4841) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column width="5/12" css=".vc_custom_1527669381384{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 3px !important;}"][vc_custom_heading text="Lets Start With Us!" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1525951473098{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Organically grow the holistic world view of disruptive innovation" font_container="tag:p|font_size:15px|text_align:center|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525951906710{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="30px"][vc_column_text] You are already registered. [/vc_column_text][/vc_column][vc_column width="1/12"][/vc_column][vc_column width="1/2" css=".vc_custom_1527139131696{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}"][vc_row_inner css=".vc_custom_1526013508861{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Make Recruiting Your Competitive Advantage" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012800988{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525955407442{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013518821{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Hundreds of Jobs From All Over the Globe" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012989428{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013612998{margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Find The Career You Deserve" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526013748905{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" gap="35" css=".vc_custom_1527138986451{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 116px !important;padding-bottom: 125px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-eighteen-image.jpg?id=4841) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs"][vc_column width="5/12" css=".vc_custom_1526013715292{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 5px !important;}"][vc_custom_heading text="Lets Start With Us!" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1525951473098{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Organically grow the holistic world view of disruptive innovation" font_container="tag:p|font_size:15px|text_align:center|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525951906710{margin-top: 0px !important;margin-bottom: 0px !important;}"] [/vc_column][vc_column width="1/12"][/vc_column][vc_column width="1/2" css=".vc_custom_1526012240361{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_row_inner css=".vc_custom_1526013508861{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Make Recruiting Your Competitive Advantage" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012800988{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525955407442{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013518821{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Hundreds of Jobs From All Over the Globe" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012989428{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013612998{margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Find The Career You Deserve" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526013748905{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row] ### FAQ's [vc_row full_width="stretch_row" content_placement="top" css=".vc_custom_1569923874398{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 110px !important;padding-bottom: 40px !important;background-color: #f8f8f9 !important;}"][vc_column width="1/2" css=".vc_custom_1524213737739{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_single_image image="39734" img_size="full" css=".vc_custom_1569486420095{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column][vc_column css_animation="none" width="1/2" css=".vc_custom_1569923811895{margin-top: 0px !important;border-top-width: 0px !important;}"][vc_custom_heading text="Bespoke Training" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1 letter-spacing-0"][vc_custom_heading text="Bespoke Training Qualifications are designed, tailored & delivered in a variety of formats and styles to suit your goals and budget." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1681994541752{margin-top: 20px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] In-House [/vc_column][/vc_row][vc_section full_width="stretch_row" css=".vc_custom_1569548525509{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 110px !important;}"][vc_row][vc_column]Are you able to come and meet us to talk through our Training requirements?Yes! Our design process requires one of our team members to meet up with you and talk through your training requirements.How many delegates can we have on a train the trainer qualification?Our train the trainer qualifications are client-focussed not money-focussed. This means that we do not believe in squashing in as many students as possible onto our qualifications. We have discovered that between 6-8 participants provide the optimum learning environment. However, we will work to your requirements.Do you provide attendance certificates?NO – Your team members receive a QUALIFICATION CERTIFICATE on successful completion.I am interested in a particular qualification, what do I need to do next?Please complete the online form OR book a call with a Member of the ITOL team. If you are in the UK, you can call us on 0151 236 1813.Do you offer bespoke training?Yes – Our focus is on Learning Outcomes, this means we can design any of our Training Qualifications and specifically tailor them to suit your Company requirements.We are based in (insert any location!), can you run in-house courses here?Yes – Our trainers work throughout the world. Training can be held onsite, at a venue of your choice, or we can help you find a suitable local venue.To what level are your trainers qualified?All of our trainers are Fellows of the Institute. They must be qualified to the level above the ITOL Qualification they are delivering.Will I be able to speak to the trainer in advance?Yes. The trainer will contact you before commencement of the training to discuss any issues or current circumstances which may be relevant.I don’t have enough delegates to run an in-house course, can you still help me?Yes. Your students would be welcome to choose between a number of options available to them in order to achieve a qualification.Is there a dress code on your courses?We find people learn best when they are comfortable and relaxed. Our trainers are happy for delegates to wear whatever they wish. Most of our trainers, both male and female, adopt a smart casual style.[/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658311790024{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656997339570{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656997489830{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656997356944{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Refund Policy [vc_row full_width="stretch_row" css=".vc_custom_1527662982259{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 110px !important;padding-bottom: 110px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-fourteen-experiences.jpg?id=4398) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column width="2/3" css=".vc_custom_1525666016979{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="REFUND POLICY" font_container="tag:h2|font_size:38px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1 letter-spacing-0"][vc_custom_heading text="We want you to be completely satisfied with every purchase you make with us. If you are in any way dissatisfied with a product you have ordered and received, we will exchange or refund your money provided the item has not been used and is in its original condition and packaging. Please inform us of any damaged items or items you are not satisfied with 7 days of receiving the goods from us. If we do not hear from you within this time, we will assume you are happy with your purchase." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1569553645550{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Recurring Payments via World Pay The length and frequency of payments will be negotiated on an individual basis and will deemed to have been agreed at the time the first payment is activated." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1569553718384{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="If you wish to cancel the recurring payment you need to inform us in writing giving us 30 days notice and cancel this directly with your credit/debit company." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1569553948042{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Company’s Registration Name – Institute of Training & Occupational Learning Company’s Place of Registration – Cardiff Company’s Registered Address – 13 Village Road, Higher Bebington, Wirral, CH63 8PP Company’s Registered Number – 06904595 Company’s Contact Number – 0151 236 1813 Company’s Email – harry@itol.org" font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1607531335718{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][vc_column width="1/3" css=".vc_custom_1525666025636{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658312273590{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656999800828{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656999902219{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656999826203{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Privacy Policy [vc_row][vc_column][vc_empty_space][vc_column_text]Privacy Policy At ITOL we respect your privacy and value our relationship with you. Let us assure you that your personal information will be protected, our goal is to enhance your experience with us. By submitting personal information to us, you are consenting to its use and disclosure for the following purposes: Maintaining the accuracy of our records to respond to your inquiries and provide you with customer service communications, and otherwise manage our relationship with you; Providing you with general marketing, product, service information, and offers; Conducting market analysis; Meeting safety, security, legal, and regulatory requirements; and Satisfying other reasonable, legitimate business interests (such as collecting outstanding debts). If these intended uses are not reasonably obvious from the circumstances in which personal information is collected, we will provide you with an opportunity to withhold your consent to the collection, use, or disclosure of the information. For example, we will give you an opportunity to request that we not use the contact information you provide us when registering for a workshop for marketing purposes, etc. Keep in mind, however, there are limited situations in which applicable laws require or allow us to collect, use/disclose personal information without consent. They include, for example, safety and law enforcement/compliance activities. How does ITOL collect Customer Information? We obtain information directly from you when you participate in one of our workshops, complete a pre-workshop survey, complete a post-workshop evaluation, purchase a product/manual/module, or contact one of our Client Service Representatives. If you do not want us to use this information to contact you for sales or marketing purposes, and would like to limit our use of this information solely for the administration of your registrations, please contact a Client Service Representative at +44 151 236 1813. Visiting ITOL Websites Information ITOL may collect through its websites: During normal website usage, you can visit our site without communicating any personal information. However, there are instances where we request personal information such as your name, address, and email address on our site to provide you with a service, correspondence (promotions and mailed brochures), activities such as an e-newsletter or the download of a resource, or the request of a quote. At times, we conduct voluntary online surveys to obtain your feedback. We request email addresses as a means of contacting you if you wish. Any personal information collected is used as set out in this Privacy Policy. Links to other websites: Our website may contain links to other websites. We encourage you to review the privacy statements of all sites you visit, including those whose links are provided, so that you can understand how those sites collect, use, and share your information. We are not responsible for the privacy statements, content, or data handling practices on other websites. Electronic mail sent to us that may contain personal information: You may decide to send to us personally identifying information in an email (e.g. in a message about your workshop experience). We will only use this personal information to identify you as a client, to determine how to respond to your email, and to try to resolve the matter identified in the email. Use of cookies on ITOL: When you visit ITOL websites, we may collect and store information about your visit on an anonymous, aggregate basis using “cookie” technology. A cookie is an element of data a website can send to your browser which may then store the cookie on your hard drive. Cookies may tell us the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your internet service provider. This information allows us to measure site activity to tailor your experience within our website. The goal is to save you time and provide you with a more meaningful visit. Cookies used by ITOL on its websites do not reveal personal information and cannot read data from your hard drive. If you are concerned about cookies, you may modify your browser settings to notify you when you receive a cookie. If you do not know how to modify your browser settings, please consult your browser documentation or the supplier website. You may visit the ITOL websites with your cookies turned off. However, you may not be able to access some of the areas of our sites which require cookies for customization and personalization. Will ITOL share my information with other parties? When you provide ITOL with personally identifiable information, it will be used solely for the purposes of ITOL. We do not share that information with any of our partners. We may disclose your personal information as required by law, in conjunction with a government inquiry, or in litigation or dispute resolution. Additionally, our websites, www.langevin.com and www.mylangevin.com, do contain links to sites outside of and not controlled by Langevin Learning Services. Langevin Learning Services is not responsible for these sites, their omissions, or for the policies or content of their websites. We recommend you read the privacy policies of these sites before deciding to provide your personal information to the site operators. How is my personal information protected? ITOL is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. ITOL understands your concerns about online security and about the security of your information otherwise collected by us and we take reasonable precautions to prevent the loss, misuse, or alteration of information under our control. In addition, we employ generally accepted information security policies, procedures, and techniques. We encourage you, the user, to observe the security features built into your browser. Upgrading to the latest version of an internet browser will often provide increased security. Can I opt out of ITOL marketing promotions and initiatives? If you do not want to be contacted for product, service, or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing, or direct mail or email lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below. Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure your file reflects the limitations you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, ITOL may not be able to provide you, or continue to provide you, with the services or information that may be of value to you, for example Membership benefits. How can I access and correct errors in my information? You can contact a Client Service Representative at +44 151 236 1813 to review, correct, or update certain aspects of your personal information. The information that may be accessible to our CSRs includes your name, title, address, email address, current or past registrations, and previous contacts with ITOL. While ITOL uses reasonable efforts to ensure the information we hold about you is accurate, complete, and current, we often rely on you to inform us about changes to your contact or other relevant information (e.g. name, address, telephone number, etc.). Again, the more information you volunteer, and the more accurate it is, the better we can customise and improve your experience with us. How do I contact ITOL? ITOL is committed to continuous improvement and values your input. We welcome your comments and/or suggestions on improving our website and policies. If you have any comments or concerns, or wish to limit the use of any of your personal information we may have, you may contact us at: Institute of Training & Occupational Learning PO Box 1969 Liverpool L69 3HP enquiries@itol.org Will ITOL update its privacy policy? We are always looking for ways to improve and update our website to further enhance its effectiveness. Consequently, our policies, including this privacy policy, will continue to evolve and ITOL reserves the right to alter this privacy policy from time to time. Such changes will be effective ten days following the date on which this privacy policy is revised and posted to our ITOL websites. We encourage you to visit our Privacy Policy page from time to time to view our most current privacy policy. This statement is effective as of 21st April 2023.[/vc_column_text][/vc_column][/vc_row] ### Conferences [vc_row css=".vc_custom_1571988818881{padding-top: 70px !important;}"][vc_column][vc_custom_heading text="Why you should attend our 1 Day Conferences" font_container="tag:h1|font_size:36px|text_align:left|color:%230c121f|line_height:40px" use_theme_fonts="yes" css=".vc_custom_1571988653415{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-bold"][vc_column_text]ITOL has become well known for our renowned 1 day Conferences. Good venues; good food; great speakers; amazing contacts; relevant; interesting and fun, that’s what we are about.[/vc_column_text][vc_custom_heading text="Here are 4 good reasons to attend our conferences!" font_container="tag:h4|font_size:18px|text_align:left|color:%230c121f|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1571988359853{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-bold"] To network Meet with likeminded people who are committed to professional excellence. We bring together people from different geographical areas and all commercial sectors who share a common passion for L&D. It’s a great way to meet new people from a wide range of backgrounds and build your professional network. It’s also a great place to meet up with people that you haven’t connected in a while. To expand your knowledge and find solutions to problems You will hear a lot about things in L&D that will be new to you. These could be new techniques, new methods, unpublished data, or learn from thought-leaders that you may not have previously heard of. You will get the opportunity to talk to these people one-on-one about what they are working on, and they may even give you advice on how to enhance your own work. To present your ideas and work to others This is one of the more obvious reasons for attending our Conferences you can get the opportunity to present your own work. Presenting will make you more confident about the work that you do, and gives you new perspective as people may ask questions that make you think differently. You have the opportunity to get feedback on your work from people who have never seen it before and may provide new insight. For people to meet you It may not seem like a notable thing, but our Conferences are also a good way for people to meet you. You may meet someone at a meal and within a few minutes, you can make a connection that could dramatically impact your professional career. This is especially important when you are looking for collaborators or clients. We each have our own reasons for attending ITOL Conferences but whatever they may be, attendance dramatically enhances both your professional and personal development, as well as providing you with tools and skills which you use immediately in the workplace. [/vc_column][/vc_row][vc_row css=".vc_custom_1571980443104{padding-top: 100px !important;padding-bottom: 70px !important;}"][vc_column css=".vc_custom_1568965279206{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"]3647581120DuJCHXVWsAAdojWITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007[/vc_column][/vc_row][vc_row disable_element="yes" css=".vc_custom_1676011975137{padding-top: 100px !important;padding-bottom: 70px !important;}"][vc_column css=".vc_custom_1568965279206{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"]3647581120Conference 1Conference 3Conference 4Conference 6Conference 7OLYMPUS DIGITAL CAMERAconference 10JPGDuI51yjWsAExe2wDuJCHXVWsAAdojWITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007ITOL National Convention 2007[/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" css=".vc_custom_1569487884364{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f8f8f9 !important;}" el_class="home-six-contact" el_id="contact-form"][vc_column width="1/4" css=".vc_custom_1524224664016{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 125px !important;padding-right: 30px !important;padding-bottom: 130px !important;padding-left: 30px !important;background-color: #f1f1f5 !important;}"][vc_custom_heading text="Schedule a Call" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1571237879363{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-medium"][vc_column_text el_class="background-position-left-top" css=".vc_custom_1622032005252{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-left: 26px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/time-icon.png?id=6089) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"]To arrange a call, please click here[/vc_column_text][/vc_column][vc_column width="3/4" css=".vc_custom_1524471779562{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 125px !important;padding-right: 30px !important;padding-bottom: 130px !important;padding-left: 30px !important;}"][vc_custom_heading text="CONFERENCE" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1575560956992{margin-top: 0px !important;margin-bottom: 12px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="Enquiry Form" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1569487294126{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-bold"][vc_custom_heading text="If you'd like to be kept up to date with Conference information, simply give us your information and we'll make sure you don't miss out." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1573729275518{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] Name* First Last Email* Enter Email Confirm Email PhoneCountryPlease SelectAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and 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IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSaint MartinSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabweMessage [/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658313357321{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1657000104261{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1657000138454{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1657000114198{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Qualifications [vc_section full_width="stretch_row" css=".vc_custom_1624876898307{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #ffffff !important;}"][vc_row full_width="stretch_row" css=".vc_custom_1527592600197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column][vc_custom_heading text="Certificates" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][/vc_column][/vc_row][vc_row gap="35" content_placement="middle" css_animation="bounceInDown" css=".vc_custom_1626341739282{margin-top: 20px !important;margin-bottom: 0px !important;border-radius: 35px !important;}"][vc_column css=".vc_custom_1626341799495{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1626340942224{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Certificate in Virtual Design & Delivery" font_container="tag:h4|font_size:30px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1676012426308{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="|||"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086831431{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" align="left" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fcertificate-in-virtual-design-delivery%2F|target:_blank"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1626793651207{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Certificate in Training & Development" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1571222379518{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="|||"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086831431{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fcertificate-in-training-development%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593741485{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Certificate in Learning and Performance Consultancy" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1570446155817{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086851474{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fcertificate-in-learning-performance-consultancy%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593749190{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Certificate in Performance Coaching" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1573727875821{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086874842{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fcertificate-in-performance-coaching%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593756847{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Certificate in Learning Facilitation" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1570446146345{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086893885{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section full_width="stretch_row" css=".vc_custom_1624876912935{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #ffffff !important;}"][vc_row full_width="stretch_row" css=".vc_custom_1527592600197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column][vc_custom_heading text="Diplomas" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][/vc_column][/vc_row][vc_row css=".vc_custom_1527593716791{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Diploma in L&D Management" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569491418398{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086939664{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fdiploma-in-l-d-management%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593741485{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Diploma in Organisational Learning" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569491404760{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570086965462{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fdiploma-in-organisational-learning%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593749190{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Diploma in Consulting Excellence" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569491390829{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570087018062{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="READ MORE" style="flat" color="success" size="sm" link="url:https%3A%2F%2Fwww.itol.org%2Fqualifications%2Fdiploma-in-consulting-excellence%2F||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section css=".vc_custom_1624876970627{padding-bottom: 50px !important;}"][vc_row][vc_column][vc_row_inner css=".vc_custom_1624876953996{margin-top: 50px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner][vc_custom_heading text="PROFESSIONAL DEVELOPMENT PARTNER" font_container="tag:h6|font_size:15px|text_align:left|color:%230c121f|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1567495395990{margin-top: 0px !important;margin-bottom: 12px !important;padding-top: 0px !important;}" el_class="font-weight-medium letter-spacing-1"][vc_custom_heading text="10 Reasons To Choose ITOL" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1567494288802{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="The future promises to be that of high drama, great challenge and enormous opportunity. It is vital that we don’t give in to feelings of helplessness and despondency but focus on timeless, key issues that ensure continued success. It is essential to seize the opportunity and heavily invest in the one place that guarantees an abundant return – YOU!" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567495442864{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="20px"][vc_custom_heading text="It is imperative that in down times we invest seriously in our own Continuing Professional Development so that when the upturn occurs we will be well positioned to reap our justified reward." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567495450327{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="30px"][/vc_column_inner][/vc_row_inner][vc_row_inner gap="30" css=".vc_custom_1527843190058{margin-top: 10px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner width="1/12" css=".vc_custom_1527765281845{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765711869{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Accelerated means Fast" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496222620{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Our unique design and structure means you could be successful in weeks not months." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496163793{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/12" css=".vc_custom_1527765293472{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765745556{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Accelerated means Minimal Disruption" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496228445{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Our level of flexibility allows you to study around your work and personal commitments. Keep your boss and your family happy!" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496190622{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner gap="30" css=".vc_custom_1527843190058{margin-top: 10px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner width="1/12" css=".vc_custom_1527765281845{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765711869{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Personal Trainer" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496213344{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Our unique design and structure means you could be successful in weeks not months." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496163793{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/12" css=".vc_custom_1527765293472{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765745556{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Guaranteed Success" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496244793{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Simply attend and participate in all face-to-face sessions, hand in your assignment on time and we will Support, Coach and Mentor you to help you achieve the high standards of The Institute." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1638186537865{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner gap="30" css=".vc_custom_1527843190058{margin-top: 10px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner width="1/12" css=".vc_custom_1527765281845{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765711869{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Self-learning Modules" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496317545{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Interactive, self-learning modules (not assessed) over and above course material." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496325524{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/12" css=".vc_custom_1527765293472{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765745556{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="On-line Student Resource Centre" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496417012{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="On-line Student Resource Centre containing all you need to support your study." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496431312{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner gap="30" css=".vc_custom_1527843190058{margin-top: 10px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner width="1/12" css=".vc_custom_1527765281845{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765711869{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="No Exams" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567496453404{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="No Exams! Just assignments, written or practical, to complete throughout the programme. Easy to manage. Less pain. No stress." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567496470210{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/12" css=".vc_custom_1527765293472{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765745556{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="No Hidden Costs" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567497078716{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="The price you pay covers all learning materials, training costs, registration, certification and your first years membership of The Institute of Training and Occupational Learning." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567497097170{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner gap="30" css=".vc_custom_1527843190058{margin-top: 10px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner width="1/12" css=".vc_custom_1527765281845{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765711869{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Automatic Membership" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567497150323{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="Automatic membership of the Institute of Training & Occupational Learning (at the appropriate level) with full benefits - once you have successfully completed the qualification." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567497159340{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/12" css=".vc_custom_1527765293472{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="5/12" css=".vc_custom_1527765745556{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_custom_heading text="Very Nice People" font_container="tag:h3|font_size:18px|text_align:left|color:%23030712|line_height:24px" use_theme_fonts="yes" css=".vc_custom_1567497189110{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 10px !important;}" el_class="letter-spacing-0"][vc_custom_heading text="We are very nice people to do business with!" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1567497201060{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" css=".vc_custom_1624876997860{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f8f8f9 !important;}"][vc_column css=".vc_custom_1523522437548{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="What Clients Say" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" css=".vc_custom_1527065089312{margin-top: 0px !important;margin-bottom: 37px !important;}" el_class="heading-h1"]I am coming to the end of my qualification with you and I'd just like to say thank you very much for creating such an informative course - I feel that I have learned a lot and am already looking at further courses to develop my knowledge. Many thanks againLana TandeThank you very much for your Home Study Certificate Qualification. I have really enjoyed taking my time reading and listening to the various modules, which for me was great revision on topics that were covered on my degree course several years ago.Mary HigginsI have just completed my ITOL Qualification. I'm impressed with the content and how much I have learned! I have been using some of these techniques for a while now but your sessions made me realise what a massive difference to the professional skill set being properly qualified makes!Aneta WolanskaJust wanted you to know that I will always remember and appreciate the ITOL course. It has stuck with me and shaped not only how I consult with clients, but how I interact with my delegates. In brief, it has helped my career, my delivery and my development enormously.Neil – Organisational TrainerI have just finished your Coaching Course and I have to say I really enjoyed it. After spending many years as Bank Manager and conducting countless training sessions I found your approach a breath of fresh air and I am now looking forward to getting started on a new career as a self- employed coach.Philip Dilworth HarrisonI have really found this qualification to be very informative and down to earth and I am looking forward to taking what I have learned to the next level.Lorna – CoachGreat Course, Great People. The course was well organised, well delivered and the content suited my needs just right. Thank you very much ITOL!Glenn Facer, CanopyI took so much away from this qualification. Along with the learning aspects, there was time allocated within the training for interaction and engagement of the group which gave me further insight into the knowledge and experience of others which assisted in the learning environment. I could not recommend the Qualification highly enough for anybody interested in their development within the operational training environment, thanks again ITOL.Stephen – Development Officer, TNT ExpressI found the CTD Course extremely useful and I have come away with lots of knowledge which I can apply in my job role. I feel have a much deeper understanding of the whole training cycle, especially the ‘Training Needs Analysis’ and ‘Design’ elements. I thought that the balance between trainer and delegate input was perfectly balanced and the activities were very thought provoking and valuable. The facilitator who delivered the training was very approachable, which really helped in the design of my 20 minute training session.David – Freelance TrainerOverall, the course was very well organised, the trainer was extremely competent and most importantly I walked away with a copious amount of knowledge and skills which I will use in the future.Carrie – Big Lottery FundAchieving CLPC with ITOL really makes you think about how a learning function can work with greater impact and support the sustainable growth of an organisation. It immediately helped me been to create subtle changes in how the function works. the service we provide and how we are perceived with the wider business. Great stuff ITOL – thought provoking and very relevant.Paula – Training ManagerWe value working with ITOL because they are practical and good value. They have been excellent partners with us for many years and are always friendly and helpful when you speak to them. Their processes are flexible, straight forward and easy to use. Our How to be a Brain Friendly Trainer programme has been certified for at least 10 years and our clients, particularly overseas, value being certified . We like the credibility it adds to all our programmers. Stella Collins – Creative Director of Stellar LearningHaving worked with other awarding bodies, I have found ITOL by far the most flexible and understanding given our location in Central West Africa. Working with ITOL feels very much like an organizational partner rather than just a supplier churning out certificates. The ITOL team are excellent at what they do, always there when you need them with quick turnaround on decisions and practical solutions to learning that support our organizational goals.Liam Crawford – Training & Professional Development Manager. EG LNG Punta Europa, Equatorial Guinea[/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658297156789{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1657000489344{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1657000559690{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1657000504945{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Book a Strategy Review [/vc_column][/vc_row] ### Corporate Social Responsibility [vc_row css=".vc_custom_1624877716170{padding-top: 50px !important;padding-bottom: 50px !important;}"][vc_column width="1/2"][vc_column_text]   TUTU FOUNDATION UK   We are especially proud of our partnership with the Tutu Foundation UK. They work to transform the lives of individuals and strengthen communities, by helping to build connections between people of different backgrounds and viewpoints. They are having huge impact in some of the most disadvantaged communities in our towns and cities [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]   INDIAN TEACHER DEVELOPMENT   ITOL has an exciting and growing presence in India through our Teacher Development Programmes. We partner with schools who are working in difficult areas to provide high quality training for teachers and in the fields of classroom management; creative teaching technique and curriculum development. We also support a number of language learning schools. [/vc_column_text][/vc_column][/vc_row][vc_row css=".vc_custom_1624877797500{padding-top: 0px !important;padding-bottom: 50px !important;}"][vc_column width="1/2"][vc_column_text] NEW HOPE FOR AFRICA   New Hope for Africa is a not for profit charity, established in 2005 with the purpose of transforming the lives of disadvantaged children and young people in Uganda. We have helped develop a school run by New Hope for Africa Community Development Foundation in the village of Nantabuliriwa, Mukono District. There are currently 674 children registered to attend school and they range from pre-school age up to and including the equivalent of ‘A’ level standard in the UK. The school is licensed by the Ugandan Government Ministry of Education and Sport to teach the national curriculum, (UNEB Lic. No. U3257). Many of the children have been abandoned and some have witnessed their parents killed in ethnic genocide, or dying due to HIV/AIDS. These young lives need a hope and deserve a better future, your donation helps to provide accommodation, food, clothing and most importantly an education.[/vc_column_text][/vc_column][/vc_row][vc_section][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658298171838{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1657000706741{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1657000755812{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1657000721645{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row] ### Member's Vault [vc_row full_width="stretch_row" css=".vc_custom_1571040415605{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 170px !important;padding-bottom: 110px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-eighteen-image.jpg?id=4841) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs disable-on-um-login"][vc_column width="5/12" css=".vc_custom_1527669381384{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 3px !important;}"][vc_custom_heading text="Login" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1569554355801{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Please enter your details below" font_container="tag:p|font_size:15px|text_align:center|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569554362959{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1567755058943{margin-top: 40px !important;}"] chrishough Your account Logout [/vc_column_text][vc_column_text] Forgot password? 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Practical, down to earth knowledge, tools, and methods, right when you need it." font_container="tag:p|font_size:15px|text_align:left|color:%23b2d234|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1622033613204{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013612998{margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Amazing Discounts" font_container="tag:h4|font_size:18px|text_align:left|color:%23b2d234|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1622033621478{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="ITOL membership affords substantial discounts on Books; Materials; Events; Conventions; Qualifications and Courses." font_container="tag:p|font_size:15px|text_align:left|color:%23b2d234|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1622033628295{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" gap="35" css=".vc_custom_1569916280616{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 116px !important;padding-bottom: 125px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/05/demo-eighteen-image.jpg?id=4841) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs disable-on-um-login"][vc_column width="5/12" css=".vc_custom_1526013715292{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-radius: 5px !important;}"][vc_custom_heading text="Lets Start With Us!" font_container="tag:h2|font_size:30px|text_align:center|color:%23030712|line_height:35px" use_theme_fonts="yes" css=".vc_custom_1525951473098{margin-top: 15px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Organically grow the holistic world view of disruptive innovation" font_container="tag:p|font_size:15px|text_align:center|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525951906710{margin-top: 0px !important;margin-bottom: 0px !important;}"] [/vc_column][vc_column width="1/12"][/vc_column][vc_column width="1/2" css=".vc_custom_1526012240361{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_row_inner css=".vc_custom_1526013508861{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Make Recruiting Your Competitive Advantage" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012800988{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1525955407442{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013518821{margin-bottom: 27px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Hundreds of Jobs From All Over the Globe" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526012989428{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526013612998{margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 25px !important;border-left-color: #5d6067 !important;border-left-style: solid !important;border-right-color: #5d6067 !important;border-right-style: solid !important;border-top-color: #5d6067 !important;border-top-style: solid !important;border-bottom-color: #5d6067 !important;border-bottom-style: solid !important;border-radius: 2px !important;}"][vc_column_inner width="1/12" css=".vc_custom_1526012728206{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1525955312508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Find The Career You Deserve" font_container="tag:h4|font_size:18px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" el_class="font-weight-medium letter-spacing-1" css=".vc_custom_1526013748905{margin-top: -5px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sint ipsa voluptatibus." font_container="tag:p|font_size:15px|text_align:left|color:%23ffffff|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1526013002617{margin-top: 10px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_section full_width="stretch_row" css=".vc_custom_1570066905714{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 0px !important;}" el_class="show-on-um-login"][vc_row full_width="stretch_row" css=".vc_custom_1570069085410{margin-top: -92px !important;padding-top: 115px !important;padding-bottom: 115px !important;background-image: url(https://www.itol.org/wp-content/uploads/2019/09/alexis-brown-omeaHbEFlN4-unsplash-e1569569059342.jpg?id=39871) !important;}" el_class="wraper_inner_banner_main"][vc_column][vc_custom_heading text="WELCOME TO MEMBER'S VAULT" font_container="tag:h1|font_size:40px|text_align:center|color:%23ffffff|line_height:50px" use_theme_fonts="yes" el_class="font-weight-bold"][vc_custom_heading text="Click on the links below to view the range of ITOL Benefits." font_container="tag:p|font_size:18px|text_align:center|color:%23ffffff|line_height:1em" use_theme_fonts="yes" css=".vc_custom_1570069389184{margin-top: 10px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1624877607100{margin-bottom: 35px !important;padding-top: 15px !important;}"][vc_column width="1/4"][vc_single_image image="39960" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570194401508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/inspirational-videos/"][vc_custom_heading text="Be Inspired" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570194413041{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Finspirational-videos%2F|title:Inspirational%20Videos||"][/vc_column][vc_column width="1/4"][vc_single_image image="39955" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570411860719{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/cpd-toolkit/"][vc_custom_heading text="CPD Toolkit" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570070278217{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Fcpd-toolkit%2F|title:CPD%20Toolkit||"][/vc_column][vc_column width="1/4"][vc_single_image image="39966" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570412083429{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/renew-your-membership/"][vc_custom_heading text="Renew Your Membership" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570070853869{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Frenew-your-membership%2F|title:Renew%20your%20Membership||"][/vc_column][vc_column width="1/4"][vc_single_image image="39968" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570412118658{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/wp-content/uploads/2019/09/ITOL-TRAINER-EXCELLENCE-FRAMEWORK.pdf"][vc_custom_heading text="Trainer Excellence Framework" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570071771425{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F09%2FITOL-TRAINER-EXCELLENCE-FRAMEWORK.pdf|||"][/vc_column][/vc_row][vc_row css=".vc_custom_1570070223264{margin-bottom: 35px !important;}"][vc_column width="1/4"][vc_single_image image="39953" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570411982153{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/let-itol-certify-your-training/"][vc_custom_heading text="Let ITOL Certify Your Training" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570070366905{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Flet-itol-certify-your-training%2F|title:Let%20ITOL%20Certify%20Your%20Training||"][/vc_column][vc_column width="1/4"][vc_single_image image="39962" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570412002868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/become-a-uk-licence-centre/"][vc_custom_heading text="Deliver ITOL’s Qualification" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570070454724{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Fbecome-a-uk-licence-centre%2F|title:Become%20a%20UK%20Licence%20Centre||"][/vc_column][vc_column width="1/4"][vc_single_image image="39964" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570411891971{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/alchemy-performance-assistant/"][vc_custom_heading text="Alchemy Performance Assistant" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570070297696{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Falchemy-performance-assistant%2F|title:Alchemy%20Performance%20Assistant||"][/vc_column][vc_column width="1/4"][vc_single_image image="39965" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570412135396{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/wp-content/uploads/2019/09/ITOL-Code-of-Professional-Conduct.pdf"][vc_custom_heading text="Code Of Professional Conduct" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570071073815{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F09%2FITOL-Code-of-Professional-Conduct.pdf|||"][/vc_column][/vc_row][vc_row css=".vc_custom_1570072574756{margin-bottom: 35px !important;padding-bottom: 25px !important;}"][vc_column width="1/4"][vc_single_image image="39967" img_size="full" alignment="center" onclick="custom_link" css=".vc_custom_1570412183889{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="https://www.itol.org/members-area/reference-library/"][vc_custom_heading text="Tax Relief Claim Form" font_container="tag:p|font_size:18px|text_align:center|color:%23222222|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1570071236156{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" link="url:http%3A%2F%2Fitol.org%2Fmembers-area%2Freference-library%2F|title:Reference%20Library||"][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658298368096{margin-top: 40px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1657001050283{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1570084751797{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]FREE MEMBERSHIP FOR LIFE[/vc_column_text][vc_column_text css=".vc_custom_1570084927534{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]We want you to share in our growing success. If you introduce three new members in any one year period, we will refund your membership fees for that year. What that means is if you continually contribute to our growth, you could receive free membership for life![/vc_column_text][vc_column_text css=".vc_custom_1657001165886{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1657001063954{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Schedule Review [/vc_column][/vc_row][/vc_section] ### Team Training [vc_row full_width="stretch_row_content_no_spaces" gap="15" css=".vc_custom_1624877278618{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column width="1/12" css=".vc_custom_1524564345004{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][vc_column width="5/12" css=".vc_custom_1525859184206{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;}"][vc_custom_heading text="Team Training In-House" font_container="tag:h2|font_size:37px|text_align:left|color:%23030712|line_height:47px" use_theme_fonts="yes" el_class="heading-h1 letter-spacing-0"][vc_empty_space height="50px"][vc_custom_heading text="No matter where you are in the world you can qualify and certify your team with an ITOL qualification. Not only that but the content can be designed for your precise requirements and learning materials can be customized for greater relevance to your workplace." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1681898371012{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="We have lots of experience delivering to Public, Private and Not for Profit sectors and we want to be your true development partner not only understanding your needs and providing high quality delivery but also adding values that exceeds your expectation." font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1681905713252{margin-top: 16px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][vc_column width="1/2" css=".vc_custom_1525261828472{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_empty_space height="50px"][vc_single_image image="40371" img_size="full" css=".vc_custom_1681906532253{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"] VIEW OUR FAQ’S [/vc_column][/vc_row][vc_row gap="30" css=".vc_custom_1624877386780{padding-top: 50px !important;}"][vc_column css=".vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_custom_heading text="Team Training In-House is available in 2 options:" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1682079328409{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="1. Exclusive sessions delivered live online. Interactive, engaging, and focused on your team and priorities. 2. In-person, face to face, sessions delivered at your preferred location. Of course customized to meet your team’s specific needs." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1682079373640{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="50px"][vc_custom_heading text="Our Process" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1682079453422{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="This 8 step process has evolved over a number a years and ensures that we can provide a unique solution that meets your precise needs." font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1569304199754{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="50px"][vc_custom_heading text="OUR" font_container="tag:h5|font_size:15px|text_align:center|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567150602096{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 21px !important;padding-bottom: 11px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="8 Step Process" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_empty_space height="50px"] WE LISTEN WE QUESTION WE DISCUSS WE PROPOSE WE DESIGN WE AGREE WE DELIVER WE EVALUATE We take the time to understand your situation and real needs before making any recommendations. We make it our business to understand your business: strategy; current performance; future direction; culture etc. Our role is to add value on the basis of our knowledge, expertise and experience. We make no assumptions so gentle questioning is the order of the day. We clarify our understanding of your brief and respond with some initial thoughts. This serves as the basis for further and more detailed discussion about the best approach going forward. We will present you with a firm proposal. This presents our detailed and specific recommendations on how to meet your precise needs. It includes our suggested approach, methodology and total costings for the project. We create the learning experience. We design the programme and all the materials, we select the most suitable trainer based on knowledge experience and ‘culture fit’ and create a comprehensive brief. We have final agreement on the outcomes and deliverables against which we will measure and evaluate. We implement a facilitated learning event, capitalising on the most up to date best practice. Our focus is not to acquire learning but to transfer learning into the workplace resulting in performance improvement. We undertake post-event measurement to the agreed evaluation level and assess the ultimate outcome in terms of individual improvement and business performance. [vc_empty_space height="50px"][vc_empty_space height="50px"][vc_custom_heading text="Our Promise:" font_container="tag:h3|font_size:40px|text_align:left|color:%230c121f|line_height:50px" use_theme_fonts="yes" css=".vc_custom_1681900244065{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Choosing ITOL will give you the best quality training you have ever experienced! Here’s why:" font_container="tag:p|text_align:left|color:%230c121f" use_theme_fonts="yes" css=".vc_custom_1681900289563{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_empty_space height="50px"][/vc_column][/vc_row][vc_row][vc_column width="1/4"][vc_icon icon_fontawesome="fas fa-user-clock" color="green" size="lg" align="center"][vc_column_text]Convenience: Time is money. Whether it’s live online or in person, we will make certain your program is scheduled at the best possible time and place for you and your team. The choice of delivery method, location, and workshop hours is flexible so we can accommodate your needs.  of your group. Because there are no outside participants you can discuss proprietary issues in complete confidentiality. We’ve delivered so many team training workshops that we can assure you of a worry free experience.[/vc_column_text][/vc_column][vc_column width="1/4"][vc_icon icon_fontawesome="fas fa-puzzle-piece" color="green" size="xl" align="center"][vc_column_text]Customisation: In-house team training is bespoke to your teams specific needs and goals. We’ll work with you to focus on the most relevant material and training best practices for you, your team. This means the training is relevant and immediately transferable to your team’s real work and this obviously leads to better learning outcomes and improved work performance as well as all round better outcomes for the business.[/vc_column_text][/vc_column][vc_column width="1/4"][vc_icon icon_fontawesome="fas fa-coins" color="green" size="xl" align="center"][vc_column_text]Cost-Effectiveness: We want you to get the best value for your training budget and using ITOL can be a really cost-effective solution. ITOL team delivery eliminates the need for travel and accommodation expenses, and it can also be more efficient since employees don't need to spend time away from work.[/vc_column_text][/vc_column][vc_column width="1/4"][vc_icon icon_fontawesome="fas fa-arrows-alt-h" color="green" size="xl" align="center"][vc_column_text]Cultural Alignment: In-house training can be designed to align with the organization's culture and values. This can help to reinforce the organization's mission and vision, and promote a shared sense of purpose among employees.[/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1659035104409{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f8f8f9 !important;}" el_class="home-six-contact"][vc_column][vc_raw_html css=""]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[/vc_raw_html][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1682005482318{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1656936944679{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1656936822620{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1656936964657{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Book a Strategy Review [/vc_column][/vc_row] ### Professional Development [vc_row full_width="stretch_row" css=".vc_custom_1624876799093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 35px !important;background-color: #f8f8f9 !important;}"][vc_column css=".vc_custom_1523514748473{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="OUR" font_container="tag:h5|font_size:15px|text_align:center|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567150602096{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 21px !important;padding-bottom: 11px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="CPD SEQUENCE" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_custom_heading text="Continuous Professional Development (CPD) forms a central part of any successful professional’s life, it demonstrates ‘learning agility’ and it is the key to career progression and professional growth. CPD with ITOL increases knowledge; builds confidence and credibility. It enables you to cope positively with change by updating your skill set and you will become more productive and efficient. It is imperative that you invest seriously in the one place that guarantees a rich return on investment – YOU!" font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570073768131{margin-top: 25px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_row_inner css=".vc_custom_1527574231544{margin-top: 90px !important;margin-bottom: 0px !important;}"][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1658295196402{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #91a43b !important;border-top-style: solid !important;}"][vc_custom_heading text="1" font_container="tag:h2|font_size:25px|text_align:center|color:%2391a43b|line_height:51px" use_theme_fonts="yes" css=".vc_custom_1658295041352{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #91a43b !important;border-left-style: solid !important;border-right-color: #91a43b !important;border-right-style: solid !important;border-top-color: #91a43b !important;border-top-style: solid !important;border-bottom-color: #91a43b !important;border-bottom-style: solid !important;border-radius: 35px !important;}" el_class="hover-number font-weight-light"][vc_custom_heading text="PLAN" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1566982563370{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-semibold"][vc_custom_heading text="Identify your needs and schedule your time." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982581598{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1658295217528{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #91a43b !important;border-top-style: solid !important;}"][vc_custom_heading text="2" font_container="tag:h2|font_size:25px|text_align:center|color:%2391a43b|line_height:51px" use_theme_fonts="yes" css=".vc_custom_1658295076529{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #91a43b !important;border-left-style: solid !important;border-right-color: #91a43b !important;border-right-style: solid !important;border-top-color: #91a43b !important;border-top-style: solid !important;border-bottom-color: #91a43b !important;border-bottom-style: solid !important;border-radius: 35px !important;}" el_class="hover-number font-weight-light"][vc_custom_heading text="DO" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1566982599174{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-semibold"][vc_custom_heading text="Choose your activity e.g. course; book; mentor etc." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982633277{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1658295230337{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #91a43b !important;border-top-style: solid !important;}"][vc_custom_heading text="3" font_container="tag:h2|font_size:25px|text_align:center|color:%2391a43b|line_height:51px" use_theme_fonts="yes" css=".vc_custom_1658295114090{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #91a43b !important;border-left-style: solid !important;border-right-color: #91a43b !important;border-right-style: solid !important;border-top-color: #91a43b !important;border-top-style: solid !important;border-bottom-color: #91a43b !important;border-bottom-style: solid !important;border-radius: 35px !important;}" el_class="hover-number font-weight-light"][vc_custom_heading text="REFLECT & RECORD" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1566982662190{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-semibold"][vc_custom_heading text="Use your “reflective Learning Journal”" font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982718100{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner el_class="text-center hover-box" width="1/4" css=".vc_custom_1658295246434{margin-top: 0px !important;margin-bottom: 40px !important;border-top-width: 3px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #91a43b !important;border-top-style: solid !important;}"][vc_custom_heading text="4" font_container="tag:h2|font_size:25px|text_align:center|color:%2391a43b|line_height:51px" use_theme_fonts="yes" css=".vc_custom_1658295550892{margin-top: -28px !important;margin-bottom: 0px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;background-color: #f8f8f8 !important;border-left-color: #91a43b !important;border-left-style: solid !important;border-right-color: #91a43b !important;border-right-style: solid !important;border-top-color: #91a43b !important;border-top-style: solid !important;border-bottom-color: #91a43b !important;border-bottom-style: solid !important;border-radius: 35px !important;}" el_class="hover-number font-weight-light"][vc_custom_heading text="SHARE" font_container="tag:h4|font_size:22px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1566982693777{margin-top: 32px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-semibold"][vc_custom_heading text="Your reflections and insights to improve team performance." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1566982709372{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][vc_icon icon_fontawesome="fas fa-chevron-circle-down" color="custom" align="center" css_animation="bounceInDown" custom_color="#91a43b"][/vc_column][/vc_row][vc_section full_width="stretch_row" css=".vc_custom_1656332467550{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #ffffff !important;}" el_id="masterclasses"][vc_row][vc_column][vc_custom_heading text="LIST OF" font_container="tag:h5|font_size:15px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1566983294090{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="Masterclasses" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_empty_space][vc_row_inner][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="5/12"][vc_custom_heading text="Identifying and Analysing Training Needs" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1626795790932{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fsuccessfully-managing-l-d-projects%2F|title:Successfully%20Managing%20L%20%26%20D%20Projects||"][vc_btn title="LEARN MORE" style="flat" color="success" size="sm" i_icon_fontawesome="fas fa-angle-double-right" css=".vc_custom_1658296110326{margin-top: 25px !important;}" add_icon="true" link="url:https%3A%2F%2Fwww.itol.org%2Fprofessional-development%2Fidentifying-and-correctly-analysing-training-needs%2F|target:_blank"][/vc_column_inner][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="5/12"][vc_custom_heading text="Measuring the Impact of Training" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1626795404491{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fsuccessfully-managing-l-d-projects%2F|title:Successfully%20Managing%20L%20%26%20D%20Projects||"][vc_btn title="LEARN MORE" style="flat" color="success" size="sm" i_icon_fontawesome="fas fa-angle-double-right" css=".vc_custom_1658295586950{margin-top: 25px !important;}" add_icon="true" link="url:https%3A%2F%2Fwww.itol.org%2Fprofessional-development%2Fmeasuring-the-impact-of-training%2F|target:_blank"][/vc_column_inner][/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="5/12"][vc_custom_heading text="Mastering Consultancy: Success Strategies for Trainers" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1684769571410{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:https%3A%2F%2Fwww.itol.org%2Fprofessional-development%2Fmasterclass-success-strategies-for-trainers%2F"][vc_btn title="LEARN MORE" style="flat" color="success" size="sm" i_icon_fontawesome="fas fa-angle-double-right" css=".vc_custom_1684769563235{margin-top: 25px !important;}" add_icon="true" link="url:https%3A%2F%2Fwww.itol.org%2Fprofessional-development%2Fmasterclass-success-strategies-for-trainers%2F|title:Masterclass%3A%20%E2%80%9CMastering%20Consultancy%3A%20Success%20Strategies%20for%20Trainers%E2%80%9D|target:_blank"][/vc_column_inner][vc_column_inner width="1/12"][/vc_column_inner][vc_column_inner width="5/12"][/vc_column_inner][/vc_row_inner][vc_empty_space][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1527592600197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column][vc_custom_heading text="LIST OF" font_container="tag:h5|font_size:15px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1566983294090{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="Continual Professional Development" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][/vc_column][/vc_row][vc_row css=".vc_custom_1527593716791{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner css=".vc_custom_1570073817017{margin-bottom: 25px !important;}"][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Successfully Managing L&D Projects" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569490027784{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fsuccessfully-managing-l-d-projects%2F|title:Successfully%20Managing%20L%20%26%20D%20Projects||"][vc_custom_heading text="Effective project management skills are becoming increasingly important to Learning & Development Professionals. Many organisations are adopting a project approach to organising work, this is in response to the demands for continuous improvement in quality and also ensuring value for money. Project management offers Learning & Development Professionals some methodologies along with the tools and techniques to not only keep their training projects on track, but also talk the same language as their clients. This course is designed for those who need a practical “hands-on” approach to managing training projects." font_container="tag:p|text_align:justify|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570073063310{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="Open PDF" style="flat" color="success" size="sm" i_icon_fontawesome="fa fa-file-pdf-o" css=".vc_custom_1571220231127{margin-top: 25px !important;}" add_icon="true" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F10%2FSuccessfully-Managing-LD-Projects.pdf||target:%20_blank|"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1570073830675{margin-bottom: 25px !important;}"][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Essential Facilitation Skills" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569490038759{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fessential-facilitation-skills%2F|title:Essential%20Facilitation%20Skills||"][vc_custom_heading text="Facilitation is increasingly becoming a required skill of the Learning & Development Professional who wishes to have a greater impact within their organisation. It is essential for the Independent Training Consultant!" font_container="tag:p|text_align:justify|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570073242987{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="Open PDF" style="flat" color="success" size="sm" i_icon_fontawesome="fa fa-file-pdf-o" css=".vc_custom_1571220304030{margin-top: 25px !important;}" add_icon="true" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F10%2FEssential-Facilitation-Skills.pdf||target:%20_blank|"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1570073842980{margin-bottom: 25px !important;}"][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Training Needs Analysis" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569490050006{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Ftraining-needs-analysis%2F|title:Training%20Needs%20Analysis||"][vc_custom_heading text="As organisations continue to face global financial difficulties, it brings added pressure on the Learning & Development Profession to ensure that training is both effective and focused. The focus of an organisation has to be on successfully achieving its objectives. It is imperative for staff to be trained in the knowledge and skills that are needed in order to reach those goals." font_container="tag:p|text_align:justify|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570073331340{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="Open PDF" style="flat" color="success" size="sm" i_icon_fontawesome="fa fa-file-pdf-o" css=".vc_custom_1571220459165{margin-top: 25px !important;}" add_icon="true" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F10%2FIdentify-and-Analyse-Training-Needs.pdf||target:%20_blank|"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1570073850805{margin-bottom: 25px !important;}"][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Networking with Confidence" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569490152445{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fnetworking-with-confidence%2F|title:Networking%20with%20Confidence||"][vc_custom_heading text="Learning to network effectively can be the single biggest factor that contributes to your professional success and personal satisfaction. At it’s most simple, Networking is the art of building and maintaining mutually beneficial relationships, not something to be feared or avoided but a powerful business tool. This course is ideal for the freelance consultant who needs to increase their exposure through personal marketing but isn’t quite sure how to go about it or the organisational trainer who needs to navigate their organisation and raise the profile of Learning & Development." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570074022922{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="Open PDF" style="flat" color="success" size="sm" i_icon_fontawesome="fa fa-file-pdf-o" css=".vc_custom_1571220503928{margin-top: 25px !important;}" add_icon="true" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F10%2FNetworking-with-Confidence.pdf||target:%20_blank|"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1570073860437{margin-bottom: 25px !important;}"][vc_column_inner width="1/12"] [/vc_column_inner][vc_column_inner width="11/12" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Measuring the Impact of Training" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1569490143719{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium" link="url:http%3A%2F%2Flocalhost%2Fitol%2Fmeasuring-the-impact-of-training%2F|title:Measuring%20the%20Impact%20of%20Training||"][vc_custom_heading text="Increasingly, training departments are being asked to justify the training they offer, along with their consulting interventions, with hard data. Since organisations are under great pressure to cut costs and do more with less, this trend is likely to continue. If you haven’t been asked to prove the ROI (Return On Investment) from your training, you probably will be soon. Proper assessment and evaluation of learning interventions is essential to organisational effectiveness in these hyper-busy and competitive times. We need to be 100% serious about evaluation – it really is our friend!" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1570073973337{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_btn title="Open PDF" style="flat" color="success" size="sm" i_icon_fontawesome="fa fa-file-pdf-o" css=".vc_custom_1571220552449{margin-top: 25px !important;}" add_icon="true" link="url:http%3A%2F%2Fitol.org%2Fwp-content%2Fuploads%2F2019%2F10%2FMeasuring-the-Impact-of-Training.pdf||target:%20_blank|"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1658296267245{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 58px !important;padding-bottom: 40px !important;background-color: #91a43b !important;}"][vc_column width="2/3" css=".vc_custom_1657001401175{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-9 vc_col-md-9 vc_col-xs-12"][vc_column_text css=".vc_custom_1728721135179{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]Schedule a Strategy Review with one of our experts[/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1657001519728{margin-top: 0px !important;margin-bottom: 18px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" offset="vc_col-lg-3 vc_col-md-3 vc_col-xs-12"] Book a Strategy Review [/vc_column][/vc_row] ### Membership [vc_row full_width="stretch_row" css=".vc_custom_1624535448561{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 150px !important;padding-bottom: 100px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/04/banner-nine-1.jpg?id=3384) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column css=".vc_custom_1524201352168{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Join a great L&D community and be recognized as an Outstanding Professional!" font_container="tag:h1|font_size:55px|text_align:left|color:%23ffffff|line_height:60px" use_theme_fonts="yes"][vc_custom_heading text="Membership of ITOL signifies your commitment to the highest standards within the L&D profession." font_container="tag:p|font_size:18px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1568961275246{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}"] JOIN ITOL NOW! [vc_icon icon_fontawesome="fas fa-chevron-circle-down" color="custom" align="center" css_animation="bounceInDown" custom_color="#ffffff"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1527591897880{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 130px !important;padding-bottom: 130px !important;background-image: url(https://themes.radiantthemes.com/unbound/wp-content/uploads/2018/04/banner-nine.jpg?id=3384) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs"][vc_column css=".vc_custom_1524201352168{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Join a great L&D community and be recognized as an Outstanding Professional!" font_container="tag:h1|font_size:35px|text_align:left|color:%23ffffff|line_height:45px" use_theme_fonts="yes"][vc_custom_heading text="Membership of ITOL signifies your commitment to the highest standards within the L&D profession." font_container="tag:p|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1567665728876{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}"] JOIN ITOL NOW! [vc_row_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1624874452237{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f8f8f9 !important;}"][vc_column width="1/2" css=".vc_custom_1524213737739{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_single_image image="39734" img_size="full" css=".vc_custom_1668187966015{margin-top: 0px !important;margin-bottom: 0px !important;}"][/vc_column][vc_column css_animation="none" width="1/2" css=".vc_custom_1526459268331{margin-top: 28px !important;}"][vc_custom_heading text="Benefits of Membership" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1 letter-spacing-0"][vc_custom_heading text="“Thinking about ITOL Membership? Here’s what you can expect. ‘Courtesy’ ‘Kindness’ ‘Helpfulness’ ‘Professionalism’ ‘Honesty’ and ‘Generosity’. this is what people thank us for every week so it must be important to them, I know it is very important to us.”" font_container="tag:p|text_align:left" use_theme_fonts="yes" css=".vc_custom_1568961317046{margin-top: 20px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Harry Bundred, Director of the Institute" font_container="tag:p|text_align:right" use_theme_fonts="yes" css=".vc_custom_1568961352888{margin-top: 20px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][/vc_row][vc_section full_width="stretch_row" css=".vc_custom_1624874474983{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #ffffff !important;}"][vc_row full_width="stretch_row" css=".vc_custom_1567667374162{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column css=".vc_custom_1523092194859{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="WHY CHOOSE ITOL?" font_container="tag:h5|font_size:15px|text_align:left|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567666988955{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="Member Benefits" font_container="tag:h2|font_size:40px|text_align:left|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][/vc_column][/vc_row][vc_row css=".vc_custom_1527593716791{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Post Nominal Letters" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961441607{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="Membership of ITOL, with the appropriate designatory letters after your name, is a demonstration to others of your professional status and will serve as an enduring mark of achievement and credibility." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961459111{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="FELLOW (FITOL); Licentiate FELLOW (LicFITOL); MEMBER (MITOL); ASSOCIATE MEMBER (AMITOL)." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961525447{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593741485{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Free e-books" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961555591{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="A regular delivery, direct to your inbox of useful e-books such as “How to be really effective on Linkedin” and “International Glossary of Training Terms” Lots of them – and all free!" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961594637{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593749190{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Access Web Resources" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961609205{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="Password access to your dedicated and exclusive members area on the web site where you will find articles; useful forms; inspirational videos; magazine back issues; CPD toolkit and much more!" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961625225{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593756847{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Alchemy Performance Assistant" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961643618{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="Performance Assistant is a breakthrough support resource that provides day-by-day support on every area of workplace learning. Practical, down to earth knowledge, tools, and methods, right when you need it." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961666185{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593765872{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Free Membership" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961687399{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="Free Membership For Life! We want you to share in our growing success. If you introduce three new members, in any one year period, we will refund your membership fees for that year. What that means is if you continually contribute to our growth, you could receive free membership for life!" font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961714633{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593773766{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Amazing Discounts" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961739720{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="ITOL membership affords substantial discounts on Books; Materials; Events; Conventions; Qualifications and Courses." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961764951{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527592981354{margin-top: 0px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593749190{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Online Networking Opportunities" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961788001{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="Membership of ITOL’s Linkedin group gives you a unique opportunity to tap into the global wisdom of ITOL’s huge networking resource to share ideas and information but also to get help from other L&D professionals. Create contacts on every continent in the world." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961813534{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593756847{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Use of Branding" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961840973{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="By joining the Institute you will be able to use the ITOL logo on your literature, website and all associated materials." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961868967{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1527593716791{margin-top: 20px !important;margin-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1527593735462{margin-top: 40px !important;margin-bottom: 20px !important;}"][vc_row_inner][vc_column_inner width="1/6"] [/vc_column_inner][vc_column_inner width="5/6" css=".vc_custom_1527592815868{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Get your own courses accredited" font_container="tag:h4|font_size:20px|text_align:left|color:%23030712|line_height:26px" use_theme_fonts="yes" css=".vc_custom_1568961934152{margin-top: 0px !important;margin-bottom: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="font-weight-medium"][vc_custom_heading text="We trust our members to design and deliver excellent training courses, and we back their professionalism with a certification scheme. It’s inexpensive and simple to administer, each course has its design and delivery quality assured by ITOL and each student certificate is uniquely numbered and joint branded with your logo." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1568961972476{margin-top: 0px !important;margin-bottom: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/2" css=".vc_custom_1527593741485{margin-top: 40px !important;margin-bottom: 20px !important;}"][/vc_column][/vc_row][/vc_section][vc_section full_width="stretch_row" css=".vc_custom_1624874510986{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f4f4f4 !important;}"][vc_row full_width="stretch_row" el_id="pricing"][vc_column css=".vc_custom_1524816924149{margin-top: 0px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="THE BEST MEMBERSHIP PACKAGE YOU CAN FIND!" font_container="tag:h5|font_size:15px|text_align:center|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1567668115606{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1"][vc_custom_heading text="Great Price Plan For You" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="letter-spacing-0"][vc_row_inner][vc_column_inner width="1/2"][vc_custom_heading text="The world of learning is becoming increasingly more complex and simple hard edged criteria to determine level of membership is outmoded and no longer fit for purpose. The Admissions Panel of the Institute now assess against three criteria; Expertise; Experience and Eminence." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1569485749116{margin-top: 20px !important;margin-bottom: 20px !important;}"][/vc_column_inner][vc_column_inner width="1/2"][vc_custom_heading text="• Expertise relates to skill; knowledge; proficiency and capability. • Experience relates to length of time and areas of involvement. • Eminence relates to status, prominence or reputation (Training practitioner, Training manager, Director of Learning, Etc)." font_container="tag:p|text_align:left|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1569225496048{margin-top: 20px !important;margin-bottom: 20px !important;}"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="In this way the Institute’s level of membership more closely reflects the individual’s contribution to the profession. Why not phone our membership liaisons team (0151 236 1813) for further help with your application?" font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1623477519462{margin-top: 20px !important;margin-bottom: 20px !important;}"][vc_row_inner css=".vc_custom_1569486453258{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_id="pricing"][vc_column_inner width="1/2"]New membership sign up form£89 set up fee / £99/yr£99AnnualJoin Now [/vc_column_inner][vc_column_inner width="1/2"]New membership sign up form£8.50MonthlyJoin Now [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_row full_width="stretch_row" gap="30" css=".vc_custom_1624874535333{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background: rgba(255,255,255,0.7) url(https://www.itol.org/wp-content/uploads/2018/04/background-image01-1.jpg?id=3788) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;*background-color: rgb(255,255,255) !important;}" el_class="bg-overlay"][vc_column width="1/12" css=".vc_custom_1523512282603{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][vc_column css_animation="bottom-to-top" width="5/6" css=".vc_custom_1676008059116{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="BE A MEMBER NOW" font_container="tag:h5|font_size:15px|text_align:center|color:%23030712|line_height:23px" use_theme_fonts="yes" css=".vc_custom_1676008083243{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 16px !important;}" el_class="letter-spacing-1 hidden-lg hidden-md hidden-sm hidden-xs"][vc_custom_heading text="Sign Up to Become a Member" font_container="tag:h2|font_size:40px|text_align:center|color:%23030712|line_height:48px" use_theme_fonts="yes" el_class="heading-h1"][vc_row_inner][vc_column_inner width="2/3"][vc_custom_heading text="Join online straight away! Once you have completed the online form you will be asked to pay a one off management fee of £89 When your application has been approved you will be sent a standing order mandate for your annual fees of £99 (1st year payable immediately). We use standing orders to keep administration costs down, enabling us to keep improving our service to you." font_container="tag:p|font_size:20px|text_align:center|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1568962359274{margin-top: 29px !important;margin-bottom: 20px !important;}"][/vc_column_inner][vc_column_inner width="1/3"][vc_single_image image="42372" img_size="medium" alignment="center" css=".vc_custom_1656672289927{margin-top: 25px !important;}"][vc_single_image image="42373" img_size="100x100" style="vc_box_shadow_circle" css=".vc_custom_1656672494910{margin-top: -70px !important;margin-left: 20px !important;}"][/vc_column_inner][/vc_row_inner][vc_custom_heading text="Please note your application will not be submitted until the Management fee has been paid." font_container="tag:p|text_align:center|color:%23030712" use_theme_fonts="yes" css=".vc_custom_1567670349842{margin-top: 20px !important;margin-bottom: 30px !important;}"][vc_row_inner css=".vc_custom_1526969931199{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="visible-lg visible-md hidden-sm hidden-xs"][vc_column_inner] APPLY NOW [/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1526969941359{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="hidden-lg hidden-md visible-sm visible-xs"][vc_column_inner] MORE ABOUT US CONTACT US [/vc_column_inner][/vc_row_inner][/vc_column][vc_column width="1/12"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1659033032507{background-color: #fa8e12 !important;}"][vc_column width="1/6"][/vc_column][vc_column width="2/3"][vc_custom_heading text="Once you become a member of ITOL, you will receive a Digital Certificate and a Membership badge that can be shared across all platforms." font_container="tag:h3|font_size:24|text_align:center|color:%23ffffff|line_height:1.6" use_theme_fonts="yes" css=".vc_custom_1659033168129{padding-bottom: 25px !important;}"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row] ### Blog ### Home [vc_row full_width="stretch_row" content_placement="middle" css=".vc_custom_1632998233082{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 225px !important;padding-bottom: 225px !important;background-image: url(https://www.itol.org/wp-content/uploads/2021/09/handsome-devil-01.jpg?id=41730) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_id="hp_banner"][vc_column width="2/5" css=".vc_custom_1530684124829{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="Committed to helping you be the Best You Can Be!" font_container="tag:h1|font_size:45px|text_align:left|color:%23000000|line_height:52px" use_theme_fonts="yes" css=".vc_custom_1568703774424{margin-top: 0px !important;margin-bottom: 20px !important;padding-bottom: 30px !important;}" el_class="font-weight-bold"] Show Me How [/vc_column][vc_column width="3/5" css=".vc_custom_1530684133339{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][/vc_row][vc_row css=".vc_custom_1568276926536{padding-top: 88px !important;}"][vc_column][vc_custom_heading text="We Can Help You" font_container="tag:h3|font_size:35px|text_align:center|color:%230c121f|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568276988325{margin-top: 0px !important;margin-bottom: 36px !important;}" el_class="font-weight-bold"][/vc_column][/vc_row][vc_row full_width="stretch_row" gap="30" css=".vc_custom_1568276941185{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 60px !important;background-color: #ffffff !important;}"][vc_column css_animation="fadeInUp" width="1/3" css=".vc_custom_1530684717902{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 7px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Advisor-Icon.png?id=7843) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Independent/Freelance" font_container="tag:h6|font_size:18px|text_align:left|color:%230c121f|line_height:28px" use_theme_fonts="yes" css=".vc_custom_1568267509341{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-medium"][vc_column_text css=".vc_custom_1568276752885{margin-top: 0px !important;margin-bottom: 0px !important;}"]Don’t be on your own, we can support you in your work by providing helpful resources; leading edge professional development and valuable connections. We also give you a platform of credibility that comes with Membership of a Professional Body.[/vc_column_text][/vc_column][vc_column css_animation="fadeInUp" width="1/3" css=".vc_custom_1530684724542{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 7px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Analysis-Icon.png?id=7844) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="L&D Teams" font_container="tag:h6|font_size:18px|text_align:left|color:%230c121f|line_height:28px" use_theme_fonts="yes" css=".vc_custom_1568267557164{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-medium"][vc_column_text css=".vc_custom_1568276765358{margin-top: 0px !important;margin-bottom: 0px !important;}"]We help you obtain optimal performance from your learning and development capability; Raise the profile of the L&D function in your organisation; Become an effective strategic partner in business improvement and enhance your return on the investment for your training budget.[/vc_column_text][/vc_column][vc_column css_animation="fadeInUp" width="1/3" css=".vc_custom_1530684733909{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 7px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Solution-Icon.png?id=7845) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Training Providers" font_container="tag:h6|font_size:18px|text_align:left|color:%230c121f|line_height:28px" use_theme_fonts="yes" css=".vc_custom_1568267573995{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-medium"][vc_column_text css=".vc_custom_1568276780932{margin-top: 0px !important;margin-bottom: 0px !important;}"]We can help you enlarge your commercial capability; benchmark your training courses; align your brand with ITOL and access loads of resources. You can also protect yourself with our specially negotiated low-cost Professional Indemnity Insurance.[/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1568277174338{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 75px !important;background-color: #ffffff !important;}"][vc_column css_animation="fadeInLeft" width="5/12" css=".vc_custom_1530686748752{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_single_image image="42748" img_size="full" alignment="center" css=".vc_custom_1668176730230{margin-top: 0px !important;margin-bottom: 0px !important;}" el_class="creative-agency-experts-image"][/vc_column][vc_column width="7/12" css=".vc_custom_1530684790636{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="We Accredit Your Training!" font_container="tag:h3|font_size:35px|text_align:left|color:%230c121f|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568275887590{margin-top: 0px !important;margin-bottom: 36px !important;}" el_class="font-weight-bold"][vc_column_text css=".vc_custom_1568277049406{margin-top: 0px !important;margin-bottom: 30px !important;}"]Providing accredited training has major benefits. ITOL is the first UK Professional Institute for Trainers and HRD Professionals to trust its members to design and deliver excellent training , and back their professionalism with a personal accreditation scheme. ITOL Accreditation is inexpensive and easy to administer.[/vc_column_text][vc_custom_heading text="Benefits Include:" font_container="tag:h5|font_size:18px|text_align:left|line_height:27px" use_theme_fonts="yes" css=".vc_custom_1568341539556{margin-bottom: 20px !important;}"] RECOGNITION as a high-quality provider of training CREATION of learner confidence and value of their time investment; CONFIDENCE in the quality of your internal validation process, which is assured by an independent panel of experts ONGOING SUPPORT and advice from ITOL experts, a global leader in L&D UP TO DATE with the latest thinking and developments in designing and delivering training GUARANTEE your participants not only quality training but also an internationally recognized certificate backed up by ITOL’s validation system JOINT BRANDING of the certificates. Achieving double impact bringing together your own logo and ITOL. [vc_row_inner css=".vc_custom_1728719866400{padding-right: 50px !important;padding-left: 50px !important;}"][vc_column_inner width="1/2" css=".vc_custom_1728719463523{padding-bottom: 10px !important;}"] Accredit Your Courses [/vc_column_inner][vc_column_inner width="1/2"] Accredited Centres [/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1568277232424{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}"][vc_column css=".vc_custom_1530689269910{padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="We Work With Lots Of People" font_container="tag:h3|font_size:35px|text_align:center|color:%230c121f|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568344481119{margin-top: 0px !important;margin-bottom: 45px !important;}" el_class="font-weight-bold"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1638188505195{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}" el_id="clientlogos"][vc_column css=".vc_custom_1530689269910{padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1530694135787{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 75px !important;}"][vc_column css=".vc_custom_1676006860525{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}" el_class="credibility-capability-section"][vc_custom_heading text="We Increase Your Credibility & Capability" font_container="tag:h3|font_size:35px|text_align:left|color:%230c121f|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568278914600{margin-top: 36px !important;margin-bottom: 36px !important;}" el_class="font-weight-bold"][vc_row_inner css=".vc_custom_1537335627626{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/2" css=".vc_custom_1676006703759{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Consulting-Icon.png?id=7853) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Qualifications" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485222297{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fqualifications%2F|||"][vc_custom_heading text="Get a globally recognised qualification with ITOL’s learning that works. It’s the key to career progression; increased earning power and professional growth, but best of all ITOL’s fast track Qualifications don’t take forever and don’t cost the earth!" font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fqualifications%2F|||"][/vc_column_inner][vc_column_inner width="1/2" css=".vc_custom_1676006752022{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Design-Icon.png?id=7854) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="CPD" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1570072850392{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fprofessional-development%2F|||"][vc_custom_heading text="Upgrade your skillset and stay out in front with ITOL’s highly acclaimed Continuing Professional Development Programme. A range of 1 day courses, packed with tools and techniques, that enable you to make an impact with clients and colleagues alike." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fprofessional-development%2F|||"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1537335713496{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/2" css=".vc_custom_1676006761382{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Services-Icon.png?id=7855) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Home Study" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485353569{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fhome-study%2F|||"][vc_custom_heading text="Don’t let a busy life schedule put a block on your development! We have a wide choice of Home Study Certificates for you to achieve ‘at your own pace, in your own space’. The Certificate content is delivered as PDF workbooks for you to keep as a permanent touch point for continued reference." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fhome-study%2F|||"][/vc_column_inner][vc_column_inner width="1/2" css=".vc_custom_1676006769822{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Development-Icon.png?id=7856) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Conferences" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485404926{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fconferences%2F|||"][vc_custom_heading text="Networking; Solution finding; New learning; Sharing ideas and insights; Stretching your mind; Discovering new techniques, These and so much more are all found at ITOL’s 1 day conferences, each event is a career enhancing experience." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fconferences%2F|||"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" disable_element="yes" css=".vc_custom_1676006098769{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 75px !important;}"][vc_column width="2/3" css=".vc_custom_1676006120716{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="We Increase Your Credibility & Capability" font_container="tag:h3|font_size:35px|text_align:left|color:%230c121f|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568278914600{margin-top: 36px !important;margin-bottom: 36px !important;}" el_class="font-weight-bold"][vc_row_inner css=".vc_custom_1537335627626{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/2" css=".vc_custom_1530693967741{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Consulting-Icon.png?id=7853) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Qualifications" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485222297{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fqualifications%2F|||"][vc_custom_heading text="Get a globally recognised qualification with ITOL’s learning that works. It’s the key to career progression; increased earning power and professional growth, but best of all ITOL’s fast track Qualifications don’t take forever and don’t cost the earth!" font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fqualifications%2F|||"][/vc_column_inner][vc_column_inner width="1/2" css=".vc_custom_1530693976004{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Design-Icon.png?id=7854) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="CPD" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1570072850392{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fprofessional-development%2F|||"][vc_custom_heading text="Upgrade your skillset and stay out in front with ITOL’s highly acclaimed Continuing Professional Development Programme. A range of 1 day courses, packed with tools and techniques, that enable you to make an impact with clients and colleagues alike." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fprofessional-development%2F|||"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1537335713496{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/2" css=".vc_custom_1530694079861{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Services-Icon.png?id=7855) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Home Study" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485353569{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fhome-study%2F|||"][vc_custom_heading text="Don’t let a busy life schedule put a block on your development! We have a wide choice of Home Study Certificates for you to achieve ‘at your own pace, in your own space’. The Certificate content is delivered as PDF workbooks for you to keep as a permanent touch point for continued reference." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fhome-study%2F|||"][/vc_column_inner][vc_column_inner width="1/2" css=".vc_custom_1530694107189{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 105px !important;background-image: url(https://www.itol.org/wp-content/uploads/2018/07/Creative-Agency-Development-Icon.png?id=7856) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][vc_custom_heading text="Conferences" font_container="tag:h6|font_size:20px|text_align:left|color:%23030712|line_height:30px" use_theme_fonts="yes" css=".vc_custom_1569485404926{margin-top: 0px !important;margin-bottom: 10px !important;}" el_class="font-weight-semibold" link="url:http%3A%2F%2Fitol.org%2Fconferences%2F|||"][vc_custom_heading text="Networking; Solution finding; New learning; Sharing ideas and insights; Stretching your mind; Discovering new techniques, These and so much more are all found at ITOL’s 1 day conferences, each event is a career enhancing experience." font_container="tag:p|text_align:left" use_theme_fonts="yes" link="url:http%3A%2F%2Fitol.org%2Fconferences%2F|||"][/vc_column_inner][/vc_row_inner][/vc_column][vc_column css_animation="fadeInRight" width="1/3" css=".vc_custom_1676006108622{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_single_image image="42749" img_size="large" css=".vc_custom_1668176854044{margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 25px !important;}" el_class="creative-agency-perfect-image"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1668177046921{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 105px !important;padding-bottom: 145px !important;background-image: url(https://www.itol.org/wp-content/uploads/2022/11/Creative-Agency-Specialize-Background-Image-2.jpg?id=42750) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="nudge-bkg"][vc_column width="5/12" css=".vc_custom_1530694398984{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][/vc_column][vc_column width="7/12" css=".vc_custom_1530694406663{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_custom_heading text="We Give You Status & Recognition" font_container="tag:h3|font_size:35px|text_align:left|color:%23ffffff|line_height:45px" use_theme_fonts="yes" css=".vc_custom_1568278762980{margin-top: 0px !important;margin-bottom: 20px !important;}" el_class="font-weight-bold"][vc_custom_heading text="Join a global L&D community and build a strong professional reputation! Whether you are taking your first steps in training or an experienced professional, our wide range of superb resources and accessible learning can help your progression. If you are involved with people development, we are the natural home for you." font_container="tag:div|font_size:18px|text_align:left|color:%23ffffff|line_height:28px" use_theme_fonts="yes" css=".vc_custom_1568278999114{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-regular"][vc_custom_heading text="You could be a trainer; training consultant; training manager; college lecturer; training director; training designer. You could work in industry; commerce; local or national government; not-for-profit; or the Armed Forces and by being a member of ITOL you will have a career enhancing experience." font_container="tag:div|font_size:18px|text_align:left|color:%23ffffff|line_height:28px" use_theme_fonts="yes" css=".vc_custom_1568279015349{margin-top: 0px !important;margin-bottom: 25px !important;}" el_class="font-weight-regular"] Tell Me More [/vc_column][/vc_row] ## Resources ### Coaching for Improved Performance 6 Critical Success Factors! What makes for successful Performance Coaching? Is it about the coach – their skills and qualities? Is it about the client – their commitment to the process and desire to improve or change? ### Course Engagement Checklist COURSE ENGAGEMENT VALIDATION CHECKLIST ### Setting the Stage Set Expectations: - Ensure everyone knows what’s expected by having an accurate event description, sending appropriate communication to attendees, and preparing them to get involved: ### Which Virtual Training Room Why do you need a platform? Will you hold online meetings? Give webcast presentations? Facilitate training classes? Select a platform that matches. ### TEAM TNA ### 8 Steps-assessment centres If you wanted to recruit a brilliant pilot, says assessment centre expert Mike van Oudtshoorn, would you (a) ask the candidate to try on a uniform, (b) ask them to fly a plane or (c) ask them to try out a flight simulator? The answer is clearly (c). But van Oudtshoorn, who has 35 years experience in the field, says that when it comes to assessing, far too few organisations apply logic. Many fail to identify what they actually want from candidates. They run tests that do not reflect the requirements of the actual job, and test for current skills rather than potential. So what are the key steps to set up and run a successful assessment centre ### Action Learning Guide Action Learning Sets (ALS) are based on the learning cycle (action, reflection, theory and application) and the underlying principle of learning by doing. The sets consist of a small group of no more than 6 - 8 participants who meet regularly and frequently. ### 26 Reasons to be unhappy with Happy Sheets Most training courses include end-of-course questionnaires that ask participants to rate various aspects of the experience. In the training industry, we refer to these instruments as "smile sheets" and often deride them in professional discussions. ### Competence Framework for Performance Consultancy There are two requirements for someone to work successfully as a performance consultant: • SKILL or the capability to perform the role; • SUPPORT or the working environment and systems that allow you to work in this way. For success as a performance consultant both Skill and Support are needed; having only one is insufficient. Having all the ability in the world is of no value unless conditions are in place to allow that ability to flourish. The conditions for success as a performance consultant need to be provided by the organisation that they work for and so individually they have no control over it. However, what the individual must take control of is their own skillset and their own ability to successfully fulfil their job role. This booklet is devoted to exploring the competencies and capabilities that are required to be a successful Performance Consultant ### Change guage Simply enter short answers for each question then proceed to evaluate the overall results and your action plan. Areas where you end up with quick short answers the first time around may indicate places you'll want to return to and explore in greater detail later. ### No more Excuses Are you getting in your own way? Are you making excuses for not taking action? It takes courage and honesty to admit we make excuses, even though we ALL do it... While making excuses can be a good thing, it also undermines our confidence in ourselves - and life itself. Remember awareness is power. Simply use the worksheet below to identify your excuses, understand the underlying fear/consequences, and commit to do things differently. ### Coaching Assessment What do you understand as coaching? Briefly describe the main aspects. ### Gladiators ### How to write an Evaluation Report ### Learning quality & transfer ### 5 Strategic Methods ### A Quick Guide to Training Design ### 7 Stupid Things to do when Strategic Planning ### What is Performance Coaching ### GTM 3 - Are you getting the message? ### GTM 2 - Negotiating a Fair Exchange ### GTM 1 - A Hard Act for Business to Follow ### A Tool to Understand Performance Issues Use this Aide Memoir to help you apply and improve your performance consulting skills. We have also included a blank checklist which you can use to assist in taking notes or catching ideas. You might also use it to record observations of a colleague working through the process to assist in feedback and coaching. ### A Poetic Approach to Consultancy You may find it very strange to start thinking about consultancy with a poem, however the reason is very simple. In this poem, the famous author Rudyard Kipling addresses his thoughts to an imaginary son. He teaches him all the things needed to be a man in the tough world. In exactly the same way, I want to take a look at some parts of the poem and adapt the explanation to the needs of a modern day consultant. ### 10 Pitfalls Internal Consultants Should Avoid Internal consultants can unwittingly find themselves sidelined and underutilised. This booklet highlights ten generic failings and shows how to avoid them. ### World Class Coaching Competencies The following core coaching competencies were developed, in discussion with other international bodies, to support greater understanding about the skills and approaches required within today's coaching profession. They will also support you in your Continuing Professional Development as you decide on further ways to enhance your professionalism. The core competencies are grouped into four clusters according to those that fit together logically. The groupings and individual competencies are not weighted and they do not represent any kind of priority. They are all core or critical for any competent coach to demonstrate.