Managing human resources (people) is a crucial role in the modern organisation. This is done through the process of supervision. Supervision is the activity of overseeing staff to ensure that the work is performed as required.

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Supervision plays a vital role in the management process. The supervisor is the important link between staff and senior management. The supervisor occupies a strategic position in the hierarchy of the organization. They are directly responsible for ensuring everything, including people; processes; equipment and sometimes budget, is in place to guarantee that standards and targets are met.

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The Supervisor is the ignition key that starts the engine of the organisation and keeps the managerial vehicle in motion. The Supervisor plays a key role and needs to be trained to the highest standard.

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KEY LEARNING OUTCOMES:

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By the end of this qualification you should be able to

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• Motivate your staff to higher levels of performance;

• Communicate clearly and concisely to avoid mis-understanding;

• Develop the best style of communication for your different audiences;

• Manage yourself more effectively;

• Successfully solve problems;

• Develop coping strategies for dealing with pressure and stress.

• Build an efficient and target reaching team.

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KEY LEARNING METHODS:

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This excellent Home Study Qualification is designed in five modules:

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1. Self-Awareness for the Supervisor;
2. Effective Communication;
3. Time & Stress Management;
4. Essential Sills – Mind Mapping;
5. Essential Skills – Team building.

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The programme is designed for you to work on it whenever and wherever you wish. (“at your own pace in your own space”).

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To achieve the Home Study Certificate a case study assessment will be completed. You will be asked to submit short written responses to 3 scenarios based on the situation in the Case Study.

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CONTENT:

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Some of the topics you will learn are

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• What makes a good manager;

• Understanding motivation;

• Developing emotional competence;

• Managing change;

• Purpose of communication;

• Understanding audiences;

• Verbal communication methods;

• Written communication methods;

• Understanding non-verbal communication;

• Developing styles of communication;

• Identifying signs of stress;

• Developing coping strategies;

• Effective time management;

• Successful problem solving;

• Briefing;

• Delegation;

• Feedback skills